Nestle Nespresso has taken the gong in our first coffee machine survey.
With our research also finding that almost one in five Australian men surveyed drink six or more cups of coffee daily, the popularity of coffee – and ways to make it - seem secure.
Nestle Nespresso beat its competitors by coming out on top with most satisfied coffee machine customers, winning over leading brands including Saeco, DeLonghi, Breville and Sunbeam.
The clear winner in the eyes of its customers, Nestle Nespresso took out the prize in the categories of overall satisfaction, reliability, ease of use, maintenance, design and after-sale service.
Nestle Nespresso tied first place with Saeco in the category of ‘makes good coffee’. Sunbeam was voted number one by its customers for price.
Most common coffee machine gripes:
Lengthy cleaning process
Amount of time needed to make coffee
Excessive space taken on bench
Issues with frothing device: clogging, requiring cleaning after each use, leaking water and not steaming properly.
Other findings:
14% of Australian females surveyed drank six of more cups of coffee a day
Baby Boomers are most likely to drink six or more cups of coffee a day (18%)
South Australians were revealed as having the biggest caffeine habit, with 23% of residents surveyed drinking six or more cups a day. This is more than double the number of Queenslanders in this category (11%).
19% of Australians surveyed spent more than $1000 on their coffee machine.
Canstar Blue commissions Colmar Brunton to survey 2,500 Australian consumers across a range of categories every few months to measure and track customer satisfaction. The outcomes reported are the results from people who have bought coffee machines within the survey group. To qualify, the coffee machine has to have been bought within the last three years.
Results are comparative and it should be noted that brands that received three stars have still achieved a satisfaction measure of at least six out of 10.
Overall satisfaction with the machine
Nespresso scored five stars in this criteria, followed by Saeco and DeLonghi on four stars and Sunbeam, Krups and Breville on three stars.
Price
Sunbeam came out on top when it came to price, followed by Nespresso, Breville, Saeco and DeLonghi on four stars, and Krups on three stars.
Reliability and performance
Nespresso received five stars for reliability and performance, followed by Saeco, DeLonghi and Sunbeam on four stars, and Breville and Krups on three stars.
Ease of use
Nespresso respondents were the most satisfied with the ease of use of their machine, followed by Saeco and DeLonghi on four stars, and Sunbeam, Breville and Krups on three stars.
Maintenance/servicing
Five stars again for Nespresso, followed by DeLonghi and Saeco and Sunbeam on four stars for maintenance and servicing. Breville and Krups received three stars.
Design
Nespresso was awarded the highest score for design, followed by DeLonghi and Saeco on four stars and Sunbeam, Breville and Krups on three stars.
After sale service/warranty
Nespresso respondents were the most satisfied with their after sale service and warranty, followed by DeLonghi and Saeco on four stars. Sunbeam, Breville and Krups received three stars.
Makes good coffee
Saeco and Nespresso respondents were equally happy with the coffee from their machine, each scoring five stars. DeLonghi was awarded four stars and Sunbeam, Breville and Krups received three stars.
Coffee Machines
Nestle Nespresso has taken the gong in our first coffee machine survey. 