Topping our customer satisfaction rankings this year, it is obvious that Aussies are pretty satisfied with their Fisher and Paykel top loaders. These machines are hailed by the company as being the most intelligent in the world, offering better clothing care and reliability in comparison to their competitors.
A brief history of the company
Fisher and Paykel started in New Zealand in 1934 and have always been striving to be at the forefront of innovation in appliances.
The company initially was importing appliances such as Crosley refrigerators and Kelvinator washing machines from America, and selling them in New Zealand. But when the New Zealand dollar declined in 1938, importing manufactured products was banned, and they had to make a change.
It was this downturn that prompted Fisher and Paykel to import the component parts and assemble washing machines themselves, under license to other companies. This eventually led to the company differentiating themselves by adding their own technology to the models they knew how to assemble.
The business expanded into cooking appliances in the 1950s, where they continued to put their own innovative ideas into existing designs. Today, great ideas are still flooding the company, which has won many awards for their wide range of products.
What our survey respondents say…
Earlier in 2015 Canstar Blue surveyed 1,248 people who had bought a new washing machine in the last three years. These are some of the comments, among others, made by survey respondents who had purchased a Fisher and Paykel top-loading washing machine.
|Easy to use and reliable. Had our first one for 14 years||The length of the wash cycles.|
|They are a good company have been happy with washing machine so far||When something goes wrong, it is usually an electronic fault.|
|Its quiet, computerized and easy to use||Basic design, nothing flash|
|Very reliable brand with innovative products well-known brand that has been around for a long time. Always available where I shop and are readily available||Lid could be flat – it is curved and hard to use to support anything|
|Great quality for price. Very reliable build for long term||The washing powder leaves residue on dark clothes.|
|The performance is excellent. It has variable settings depending upon the load and garments. It is easy to use.||Just not as good as the more expensive, top of the range models.|
Source: Canstar Blue washing machine survey – 2015
Other washing machine brands we rated
Canstar Blue commissions Colmar Brunton to regularly survey 3,000 Australian consumers across a range of categories to measure and track customer satisfaction. The outcomes reported are the results from customers within the survey group who have purchased a washing machine at some point in the last 3 years – in this case, 1,248 Australians.
Other brands included in this year’s survey were:
You can view our washing machine survey results here