Refrigerators – 2010 Ratings
Posted by Canstar Blue November 10th 2010
You are viewing the archived 2010 ratings for refrigerators. Go to the current refrigerator ratings.
* Overall satisfaction is an individual rating and not a combined total of all ratings. Brands with equal overall satisfaction ratings are listed in alphabetical order.
Electrolux freezes out its competitors when it comes to happy customers
Electrolux has more satisfied customers than any other refrigerator brand, coming out on top of a recent survey by Canstar Blue.
Canstar Blue’s first refrigerator survey showed Electrolux customers are the most satisfied when it comes to overall satisfaction, price, performance and reliability, design, internal layout and service and warranty.
Consumers proved reasonably happy with their fridge across the board, with all brands tested scoring at least three stars, or six out of ten, in each category.
The study did highlight some common consumer gripes about perceived poor fridge design, lack of storage space and the plastic shelving’s tendency to shatter. Many consumers also felt prices were too high and that the size of the fridge was misleading from the outside.
Canstar Blue commissions professional market research company, Colmar Brunton, to survey 2,500 Australians across a range of categories every few months.
Consumers who had bought a refrigerator in the past three years were asked to rate their brand in each criteria.
Electrolux won the overall satisfaction category, followed by Westinghouse (an Electrolux brand), Fisher & Paykel and Kelvinator on four stars. Samsung, Whirlpool and LG received three stars.
Electrolux again came out on top, with Westinghouse, Fisher & Paykel and Kelvinator who achieved four stars. Samsung, Whirlpool and LG received three stars.
Performance and Reliability
The five star rating went to Electrolux, followed by Fisher & Paykel, Kelvinator and Westinghouse on four stars. LG, Samsung and Whirlpool all received three stars.
Electrolux again was awarded five stars, followed by Westinghouse, Fisher & Paykel and Kelvinator on four stars. Samsung, Whirlpool and LG achieved three stars.
Electrolux was the customer favourite in this category with five stars. Westinghouse, Fisher & Paykel and Kelvinator achieved four stars, followed by Samsung, Whirlpool and LG on three stars.
Service and Warranty
Electrolux took out the top rating in this category with five stars, followed by Westinghouse, Fisher & Paykel, Kelvinator and Whirlpool on four stars. Samsung and LG achieved three stars.