Electricity Providers – NSW – 2010 Ratings
Posted by Canstar Blue August 31st 2010
You are viewing the archived 2010 ratings for electricity providers. Go to the current ratings for electricity providers for New South Wales.
* Overall satisfaction is an individual rating and not a combined total of all ratings. Brands with equal overall satisfaction ratings are listed in alphabetical order.
NSW customers connect with Country Energy
Country Energy is the New South Wales state winner of the 2010 Canstar Blue Most Satisfied Customers, Electricity Providers award.
Country Energy received the top rating in all categories, including overall satisfaction, pricing, service and billing.
Customers surveyed by Canstar Blue’s professional market researchers, Colmar Brunton, equally placed Energy Australia, Integral Energy and AGL second overall for customer satisfaction, followed by Origin Energy.
Customers rated Country Energy pricing the best, followed by Integral Energy, then Energy Australia, AGL and Origin Energy.
Customers surveyed said price was a major factor in shaping their opinions of providers. Higher electricity costs and recent price rises were bug-bears for dissatisfied customers.
Canstar Blue Manager, Rebecca Logan, said pricing was a critical indicator of customer satisfaction.
“In all states surveyed by Canstar Blue (Queensland, NSW, Victoria and SA), the electricity provider who achieved the top ranking for price also scored five stars for overall customer satisfaction,” she said.
When it came to service, only Integral could hold a candle to Country Energy, where customers awarded a second position ranking, followed by Energy Australia, AGL and Origin Energy.
New South Wales customers were fans of organisations that provided friendly, helpful service; efficient complaints management; and prompt service calls.
They disliked slow phone call responses, and door-to-door salespeople who visited after hours or who asked to see copies of previous electricity bills.
Energy Australia and Integral were equally placed for billing behind Country Energy. They were followed by AGL and Origin Energy in this category.
Customers disliked billing mistakes, inaccurate electricity meter readings, and bills that were hard to understand.
Others suggested that better information in their bills would help them identify peak usage times, days and weeks so they could adjust their usage and reduce their bills.