Electricity Providers – VIC – 2010 Ratings

Posted by Canstar Blue August 31st 2010

You are viewing the archived 2010 ratings for electricity providers. Go to the current ratings for electricity providers for Victoria.

* Overall satisfaction is an individual rating and not a combined total of all ratings. Brands with equal overall satisfaction ratings are listed in alphabetical order.

See Our Ratings Methodology.

Victorians can’t split Red Energy and Lumo Energy

Victorian electricity consumers could not split Red Energy and Lumo Energy (formerly Victoria Electricity)^, with both companies tied for overall customer satisfaction in the latest Canstar Blue survey.

Consumers gave both providers the top ranking to win Canstar Blue’s Most Satisfied Customers, Electricity Providers – Victoria awards ahead of TRUenergy, Origin and AGL.

Price

Canstar Blue Manager, Rebecca Logan, said price was an important indicator of overall satisfaction.

“Customers told us that price was a major source of satisfaction – and dissatisfaction,” she said. “Electricity costs and recent price rises were high on the agenda for many customers who were less than satisfied with their electricity providers.”

Red Energy and Lumo Energy received top ranking for price, followed by TRUenergy, Origin and AGL.

Service

Service was a source of both brick bats and bouquets from customers.

“Customers commended quick handling of complaints and prompt service calls, but were also experiencing long enquiry line queues, and annoying after hours door-to-door salespeople,” Ms Logan said.

Lumo Energy received the best approval rating for customer service, followed by Red Energy and TRUenergy in second place and Origin and AGL in third place.

Billing

“Customers surveyed made it clear that they wanted bills to be accurate and informative,” said Ms Logan. “Some suggested that bills should help them identify peak usage times, days and weeks, so they could adjust their usage and reduce their bills.”

The highest score for billing satisfaction was awarded to Lumo Energy , followed by Red Energy, TRUenergy and Origin, then AGL.

^ Survey was conducted prior to the renaming of Victoria Electricity as Lumo Energy.