Air Conditioners – 2011 Ratings

Posted by Canstar Blue February 9th 2011

You are viewing the archived 2011 ratings for air conditioners. Go to the current air conditioner ratings

* Overall satisfaction is an individual rating and not a combined total of all ratings. Brands with equal overall satisfaction ratings are listed in alphabetical order.

See Our Ratings Methodology.

Daikin air conditioners blow away the competition

Daikin has blown away the competition in our recent air conditioner survey. Scoring top marks in nearly every category, Daikin topped the ratings in overall satisfaction, after sale service, reliability, ease of use, functionality, noise and energy efficiency.

Samsung and Kelvinator both received five stars from our respondents for the price of their air conditioners.

Interestingly, any unhappiness with the air conditioner was often not directly as a result of the unit itself. Installation was a large source of complaint, with units put in wrong and inconvenient locations, and being installed incorrectly.

Also, the running costs of air conditioners were of concern, with our survey finding that about half of our respondents experience stress when they open their power bills in the summer months.

Generation Y are the least concerned about their bills, while people in NSW and Victoria appear to get more stressed than Queenslanders.

Remote controls and instructions also came under fire, with many people finding them difficult to understand and use. There were also complaints about the noise made by the air conditioner, their appearance, and the amount of energy usage.

Canstar Blue commissions Colmar Brunton to survey 2,500 Australian consumers across a range of categories every few months to measure and track customer satisfaction.

The outcomes reported are the results from people who have bought an air conditioner within the survey group. To qualify, the air conditioner has to have been bought within the last two years.

Results are comparative and it should be noted that brands that received three stars have still achieved a satisfaction measure of at least six out of 10.

Overall satisfaction

Daikin received five stars, followed by Fujitsu, Panasonic and Mitsubishi on four stars, and Samsung, Kelvinator and LG on three stars.


Kelvinator and Samsung have the most satisfied customers in this area, followed by Panasonic, Mitsubishi and Fujitsu on four stars, and LG and Daikin on three stars.

After sale service (per manufacturer recommendation)

Daikin, Samsung and Mitsubishi all received five stars, followed by Panasonic, Fujitsu and Kelvinator on four stars and LG on three stars.


Daikin has the most satisfied customers when it comes to reliability, followed by Mitsubishi, Fujitsu, Panasonic and Kelvinator on four stars, and Samsung and LG on three stars.

Ease of use (of the controls and buttons)

Daikin was awarded the top score for ease of use, followed by Kelvinator, Panasonic, Samsung, Mitsubishi and Fujitsu on four stars, and LG on three stars.

Functionality (ability to choose and adjust functions)

Respondents with Daikin air conditioners were the most satisfied, followed by Mitsubishi, Panasonic, Fujitsu, Samsung and Kelvinator on four stars, and LG on three stars.

Noise while operating

Daikin received five stars, followed by Panasonic, Mitsubishi, Fujitsu and Samsung on four stars, followed by LG and Kelvinator on three stars.

Energy efficiency

Daikin customers are the most satisfied with the energy efficiency of their air conditioners, followed by Mitsubishi, Fujitsu, Samsung and Panasonic on four stars, and LG and Kelvinator on three stars.