Clothes Dryers – 2011 Ratings
Posted by Canstar Blue March 2nd 2011
You are viewing the archived 2011 ratings for clothes dryers. Go to our current clothes dryer ratings.
* Overall satisfaction is an individual rating and not a combined total of all ratings. Brands with equal overall satisfaction ratings are listed in alphabetical order.
Fisher & Paykel tumble the competition when it comes to clothes dryers
Fisher & Paykel have cleaned up in our recent survey of clothes dryers. Scoring strongly in all categories, Fisher & Paykel are clearly deserving of our inaugural most satisfied customers – clothes dryers award.
With a tag line of ‘how very thoughtful’, Fisher & Paykel received five stars in every criteria tested except price. Here, Simpson dominated the ratings. Electrolux tied with Fisher & Paykel and received five stars for the criteria of time taken to dry clothes and noise while operating.
Strong performances by all providers indicate that survey respondents are very satisfied with their clothes dryers; however there are a number of common gripes.
Our respondents are all very conscious of the running costs and energy consumption of their dryers, with concern about the impact on both the environment, and their hip pocket. Despite this, half of all people surveyed said they wouldn’t give up their dryer to be more environmentally friendly.
The noise generated by the clothes dryer, and the length of time taken to dry clothes were also of concern. Respondents were also frustrated by the inability of the machine to accurately sense when a load is properly dry, often finishing the cycle before the job has been properly done.
The lint filter is also a point of concern, with many people complaining that their filter either does not work, or does not work well. This may be related to the fact that 30% of people surveyed don’t empty their lint filter every time they put in a load to be dried.
Overall satisfaction with the clothes dryer
Fisher & Paykel have received the highest score in overall satisfaction, with five stars. Simpson and Electrolux received four stars, while Whirlpool, LG and Bosch were awarded three stars.
Respondents who purchased Simpson dryers were the most satisfied when it came to price, followed by Fisher & Paykel, Whirlpool and Electrolux on four stars and LG and Bosch on three stars.
Performance and reliability
Fisher & Paykel have received five stars in performance and reliability, followed by Simpson and Electrolux on four stars and Whirlpool, LG and Bosch on three stars.
Time taken to dry clothes
Fisher & Paykel and Electrolux could not be split when it came to satisfaction with the time it takes to dry clothes. Both of these brands received five stars. Simpson and Bosch received four stars, and Whirlpool and LG received three stars.
Noise while operating
Electrolux and Fisher & Paykel again could not be split, each receiving five stars. Simpson and Bosch received four stars, and Whirlpool and LG received three stars.
Design, including appearance/finish of the machine
Fisher & Paykel again performed strongly, receiving five stars for satisfaction with the design of the machine. Simpson and Electrolux received four stars, while Whirlpool, Bosch and LG received three stars.
Warranty and service
Respondents who bought Fisher & Paykel clothes dryers were the most satisfied with the warranty and service they received. Electrolux and Simpson received four stars, followed by Bosch, Whirlpool and LG on three stars.
Feel of clothes after drying
Fisher & Paykel customers were the most satisfied with the feel of the clothes after drying, receiving five stars. Electrolux and Simpson received four stars, while Bosch, Whirlpool and LG received three stars.
Frequently Asked Questions
Canstar Blue commissions Colmar Brunton to survey 2,500 Australian consumers across a range of categories every few months to measure and track customer satisfaction. The outcomes reported are the results from people who have bought clothes dryers within the survey group. To qualify, the clothes dryer has to have been bought within the last three years.
Results are comparative and it should be noted that brands that received three stars have still achieved a satisfaction measure of at least six out of 10.