Coffee Machines – 2011 Ratings

Posted by Canstar Blue March 31st 2011

You are viewing the archived 2011 ratings for coffee machines. Go to the current espresso coffee machine ratings.

* Overall satisfaction is an individual rating and not a combined total of all ratings. Brands with equal overall satisfaction ratings are listed in alphabetical order.

See Our Ratings Methodology.

Customers most satisfied with Nespresso machines for coffee at home

Nestle Nespresso has taken the gong in our first coffee machine survey.

With our research also finding that almost one in five Australian men surveyed drink six or more cups of coffee daily, the popularity of coffee – and ways to make it – seem secure.

Nestle Nespresso beat its competitors by coming out on top with most satisfied coffee machine customers, winning over leading brands including Saeco, DeLonghi, Breville and Sunbeam.

The clear winner in the eyes of its customers, Nestle Nespresso took out the prize in the categories of overall satisfaction, reliability, ease of use, maintenance, design and after-sale service.

Nestle Nespresso tied first place with Saeco in the category of ‘makes good coffee’. Sunbeam was voted number one by its customers for price.

Most common coffee machine gripes:

  • Lengthy cleaning process
  • Amount of time needed to make coffee
  • Excessive space taken on bench
  • Issues with frothing device: clogging, requiring cleaning after each use, leaking water and not steaming properly.Other findings:
    • 14% of Australian females surveyed drank six of more cups of coffee a day
    • Baby Boomers are most likely to drink six or more cups of coffee a day (18%)
    • South Australians were revealed as having the biggest caffeine habit, with 23% of residents surveyed drinking six or more cups a day. This is more than double the number of Queenslanders in this category (11%).
    • 19% of Australians surveyed spent more than $1000 on their coffee machine.

    Canstar Blue commissions Colmar Brunton to survey 2,500 Australian consumers across a range of categories every few months to measure and track customer satisfaction. The outcomes reported are the results from people who have bought coffee machines within the survey group. To qualify, the coffee machine has to have been bought within the last three years.

    Results are comparative and it should be noted that brands that received three stars have still achieved a satisfaction measure of at least six out of 10.

    Overall satisfaction with the machine

    Nespresso scored five stars in this criteria, followed by Saeco and DeLonghi on four stars and Sunbeam, Krups and Breville on three stars.

    Price

    Sunbeam came out on top when it came to price, followed by Nespresso, Breville, Saeco and DeLonghi on four stars, and Krups on three stars.

    Reliability and performance

    Nespresso received five stars for reliability and performance, followed by Saeco, DeLonghi and Sunbeam on four stars, and Breville and Krups on three stars.

    Ease of use

    Nespresso respondents were the most satisfied with the ease of use of their machine, followed by Saeco and DeLonghi on four stars, and Sunbeam, Breville and Krups on three stars.

    Maintenance/servicing

    Five stars again for Nespresso, followed by DeLonghi and Saeco and Sunbeam on four stars for maintenance and servicing. Breville and Krups received three stars.

    Design

    Nespresso was awarded the highest score for design, followed by DeLonghi and Saeco on four stars and Sunbeam, Breville and Krups on three stars.

    After sale service/warranty
    Nespresso respondents were the most satisfied with their after sale service and warranty, followed by DeLonghi and Saeco on four stars. Sunbeam, Breville and Krups received three stars.

    Makes good coffee

    Saeco and Nespresso respondents were equally happy with the coffee from their machine, each scoring five stars. DeLonghi was awarded four stars and Sunbeam, Breville and Krups received three stars.

Frequently asked questions


Australians are some of the biggest coffee drinkers in the world, but recent years have seen consumption in cafes drop. However, coffee has not become a less favourable option. Instead, the home coffee maker has seen a rise with almost half the homes of those who work over 60 hours a week having a machine and a third of families with one.

And it’s no wonder why coffee is so loved. It can boost your mood and keeps you energised before taking on a busy day. They’re a comfort and a treat, popular in most age groups. Coffee makers are a more affordable option than buying takeaways from coffee shops and those who drink regularly are making the change. Our surveys have found that Australians are happy to take a DIY approach to coffee!

But what are coffees roots and how did it become the loved beverage it is today? BTW – here’s a quick guide to types of coffee.

The coffee maker was conceptualised as part of the Industrial Revolution’s mechanical roster of discoveries during the 1800s. While coffee drinking started during 1100s in the Arabian Peninsula, the Napier Vacuum Machine served as the earliest form of the refined, modern coffee maker in 1840. It involved brewing coffee with the use of steamed and pressurised vacuums from the setup of a glass globe and a cylinder.

Australia opened its doors to the coffee shop culture when three Greek migrant brothers applied their roasting skills at Sydney during the late 1800s. Soon enough, commercial coffee roasting was also shared in Melbourne. Aussies experienced their first machine-made coffees as offered by Italian migrants in the 1950s.

Canstar Blue has many years of surveying on which coffee makers have performed best in the eyes of Aussie consumers – and here are some things that Aussies look for in a coffee machine. For this year, our respondents ranked these brands to be the best in brewing their caffeine fix:
  1. ALDI Expressi
  2. Caffitaly
  3. De’Longhi
  4. Nespresso
  5. Sunbeam
  6. Breville
  7. NESCAFÉ Dolce Gusto


Enjoy a cup of coffee anytime with a machine in the comfort of your home. Your choice of mechanism depends on a number of factors. You can be the constantly on-the-go type who’d appreciate the quickness and sleekness of capsule based machines. Or perhaps you’re the kind who’s picky in processing the flavour subtleties of your ground beans. This is how we use our coffee machines.

Here are the options for any type of coffee drinker:

Capsule based

These are your no-fuss caffeine fixers. By far, they’re the most convenient unit you can find. The next best thing to brewed coffee is an affordable pod based machine which comes in assorted tastes. At a minimum of $100, you can get a pod based coffee machine very affordably.

Automatic espresso machines

A strong shot of pure espresso can get you pumped up for any task. Automatic coffee makers skip the tedious step of measuring ground coffee on a tamper to extract the perfect shot.

They can also unfailingly make you a cup of latte or mocha at a touch of the pre-set button. Be prepared to spend at least $300 in buying this machine, but enjoy the savings as you are spared from takeaway cups at coffee shops.

Bean-to-cup

This machine combines both the bean grinder and brewer in a single appliance unit. It’s advisable for those who’d like the purest taste of their coffee beans fresh from being ground in their own machine. Did you know your coffee beans’ freshness diminishes by at least 20% right after they are grinded and stored for filtering later on?

It’s the priciest among other coffee machines (starting at $1,000), but may be considered as every serious coffee lover’s joy. On a minor downside, bean-to-cup machines need elaborate cleaning every week to take out lodged granules and spills on drip trays.

There are countless ways to prepare an excellent cup of coffee. Read our coffee machine buying guide before you get started. And before purchasing a coffee machine, don’t forget to read our reviews and surveys to further guide you in choosing the unit which fits your lifestyle.

Canstar Blue commissions Colmar Brunton to regularly survey 3,000 Australian consumers across a range of categories to measure and track customer satisfaction. The outcomes reported are the results from customers within the survey group who have purchased and used an espresso machine within the last three years – in this case, 865 Australians.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then alphabetically. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.