iPod Speaker Docks

Posted by Canstar Blue February 21st 2011

You are viewing the archived 2011 ratings for iPod Speaker Docks. There are no immediate plans for Canstar Blue to update this rating in the future.

* Overall satisfaction is an individual rating and not a combined total of all ratings. Brands with equal overall satisfaction ratings are listed in alphabetical order.
Canstar Blue research finalised in January 2011, published in February 2011.


See Our Ratings Methodology.

* Overall satisfaction is an individual rating and not a combined total of all ratings. Brands with equal overall satisfaction ratings are listed in alphabetical order.
Canstar Blue research finalised in January 2011, published in February 2011.

Bose owners love their iPod speaker docks

Most Satisfied Customers: iPod Speaker DocksIn our recent survey of iPod speaker docks, Bose received our inaugural most satisfied customers – iPod speaker docks award. Topping the field in five of seven criteria, Bose customers are obviously very satisfied with the product they have purchased.

Logitech respondents were the most satisfied with the price of their iPod speaker docks while those who had purchased a Sony were the most appreciative of the extra features.

While overall satisfaction with the brands surveyed was quite high, there were a number of consistent themes when it came to areas of dissatisfaction. These included:

  • Price
  • Bulkiness
  • Lack of portability (for units without batteries)
  • Sound quality
  • Volume range (not loud enough for entertaining or outside areas)
  • Charging facility (units that don’t charge while they are playing)
  • Different sizes (some units don’t fit all iPods and iPhones)
  • Unattractive appearance and limited colour options.

Canstar Blue commissions Colmar Brunton to survey 2,500 Australian consumers across a range of categories every few months to measure and track customer satisfaction. The outcomes reported are the results from people who have bought iPod speaker docks within the survey group. To qualify, the iPod speaker dock has to have been bought within the last two years.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. The ratings table is first sorted by star ratings and then alphabetically. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.

Overall satisfaction

Bose have blown away the competition, and have been awarded five stars when it comes to overall satisfaction. Sony and Philips received four stars, followed by Logitech and LG on three stars.

Price

Logitech customers were the most satisfied when it came to the price of their iPod speaker dock, followed by customers of Philips, Sony and LG with four stars. Bose received three stars.

Sound quality

Bose customers were the most satisfied with the sound quality of their iPod speaker dock, followed by Philips and Sony with four stars. Logitech and LG received three stars.

Volume

Five stars were awarded to Bose for volume, while Philips and Sony were awarded four stars, and Logitech and LG received 3 stars.

Design

Again, Bose customers were the most satisfied, followed by Philips, Sony and LG on four stars and Logitech on three stars.

Features (ie clock, charger, radio)

Sony customers were the most satisfied when it came to the features available on their iPod speaker docks, receiving five stars, followed by LG, Bose and Philips on four stars. Logitech received three stars.

Portability

Bose portability received five stars, followed by Philips on four stars and Logitech, LG and Sony on three stars.