Electricity Providers – NSW – 2011 Ratings

Posted by Canstar Blue January 24th 2011

You are viewing the archived 2011 ratings for NSW electricity providers. Go to the current electricity provider ratings.

See Our Ratings Methodology.

AGL receives high voltage award for NSW electricity providers

Most Satisfied Customers - New South Wales Electricity Providers

Customers wary of expensive power bills should take a look at the winner of our most satisfied customers award for New South Wales electricity providers: AGL.

According to our latest survey results, AGL fits the bill for top rated electricity provider with five stars for overall customer satisfaction, service and billing
AGL also managed to stay ahead of other rated brands Energy Australia and Origin for value for money with three stars.

Energy Australia received four star ratings for service and billing, and received two stars for overall satisfaction and value for money.

Origin received three stars for service and billing, followed by two star ratings for overall satisfaction and value for money.

Our survey also revealed how far customers would go to combat rising energy costs. Fifty nine percent of New South Wales respondents said they’ve switched off appliances designed to run constantly in an effort save money on their bills.

Another 24% of our respondents took measures to cut back on their household spending so they could continue to run their air conditioner. Generation X respondents were more likely to have cut their spending to keep cool (28%) compared to Baby Boomers (21%).

Canstar Blue commissions Colmar Brunton to survey 2,500 Australian consumers across a range of categories every few months to measure and track customer satisfaction. The outcomes reported are the results from New South Wales customers of electricity providers within the survey group – in this case, 693 people. To qualify, the customer must have an electricity account and pay the bills. Brands must receive at least 30 responses to be included.

Results are comparative and it should be noted that brands that received three stars have still achieved a satisfaction measure of at least six out of 10.