Electricity Providers – QLD – 2011 Ratings

Posted by Canstar Blue January 24th 2011

You are viewing the archived 2011 ratings for QLD electricity providers. Go to the current electricity provider ratings.

See Our Ratings Methodology.

Queenslanders have spoken: “We want Origin!” for electricity providers

Most Satisfied Customers - Queensland Electricity ProvidersOrigin has emerged as the ‘current’ favourite in our recent survey, receiving our most satisfied customers award for Queensland electricity providers.

According to our survey, Origin customers were most satisfied with their supplier overall, giving the energy company a five star rating for overall customer satisfaction.

Our survey also rated AGL and Ergon Energy, who received two stars each for overall satisfaction.

Origin, however, proved the brightest of the bunch – receiving five star ratings for billing practises and service. They received two stars for their value for money.

AGL took out three stars for billing, and dual two star ratings for value for money and service. Ergon managed three stars for service and billing, and one star for their value for money.

Our results also revealed that some Queensland respondents have discovered ways to monitor their environmental impact.

Twenty percent of Queenslanders switched to solar power, and 36% have regularly checked the back of their electricity bill for their greenhouse gas emissions. Generation Y proved the least likely to have adopted solar energy, with only eight percent of respondents having made the switch.

Canstar Blue commissions Colmar Brunton to survey 2,500 Australian consumers across a range of categories every few months to measure and track customer satisfaction. The outcomes reported are the results from Queensland customers of electricity providers within the survey group – in this case, 394 people. To qualify, the customer must have an electricity account and pay the bills. Brands must receive at least 30 responses to be included.

Results are comparative and it should be noted that brands that received three stars have still achieved a satisfaction measure of at least six out of 10.