Lawn Mowers – 2011 Ratings
Posted by Canstar Blue April 21st 2011
You are viewing the archived 2011 ratings for lawn mowers. Go to the current lawn mower ratings.
* Overall satisfaction is an individual rating and not a combined total of all ratings. Brands with equal overall satisfaction ratings are listed in alphabetical order.
Honda mows through the competition
Our first lawn mower survey has declared Honda the winner of our most satisfied customers award, winning over leading brands Masport, Rover and Victa.
The clear winner in the eyes of its customers, Honda has taken out the prize in the categories of overall satisfaction, reliability and performance, ease of start, maintenance and servicing, quality of grass cut and after sale service and warranty.
Rover was voted number one by its customers for price.
Our survey also revealed 6 in 10 Australians regularly risk noise-related hearing damage, and even loss, by ignoring health warnings to wear hearing protection when mowing their lawn.
A concerning 58% of Australians surveyed choose not to wear ear plugs or ear muffs when using their lawn mower.
With the possibility of permanent hearing damage occurring after only one hour of unprotected exposure to noise this loud, experts advise that people using lawn mowers should use ear plugs or ear muffs when they mow the lawn, and take a break every 15 minutes to reduce the length of their noise exposure.
Our survey also revealed some fairly consistent lawn mower gripes, including:
- High price and too noisy
- Excessively heavy and difficult to manoeuvre
- Smaller people and those less strong having difficulties starting the mower
- Poor ability to cut grass
- Poor quality of mower and parts, particularly the blades and plastic wheels
- Design flaws, including awkward height of handle
- Multiple complaints about the lawn mower catcher – including poor quality, difficulty in attaching and removing the catcher in some instances.
Canstar Blue commissions Colmar Brunton to survey 2,500 Australian consumers across a range of categories every few months to measure and track customer satisfaction. The outcomes reported are the results from people who have bought lawn mowers within the survey group. To qualify, the lawn mower has to have been bought within the last three years.
Results are comparative and it should be noted that brands that received three stars have still achieved a satisfaction measure of at least six out of 10.
Honda came out on top when it came to overall satisfaction with five stars, followed by Rover on four stars and Masport, and Victa on three stars.
Rover received five stars for price, followed by Victa and Masport on four stars. Honda received three stars.
Reliability and performance
Honda received five stars, followed by Masport and Rover in four stars and Victa on three stars.
Ease of start
Honda was awarded five stars for ease of start, followed by Rover on four stars and Masport and Victa on three stars.
Maintenance and Servicing
Honda received five stars for maintenance and servicing, followed Rover and Masport on four stars and Victa on three stars.
Quality of grass cut
Honda respondents rated their mower the best when it came to quality of grass cut, followed by Rover and Masport on four stars and Victa on three stars.
After sale service and warranty
Honda respondents were again very happy with their mowers, with Honda receiving five stars for their after sale service and warranty. Masport received four stars and Rover and Victa received three stars.