Clothes Dryers – 2012 Ratings
Posted by Canstar Blue August 30th 2012
You are viewing the archived 2012 ratings for clothes dryers. Go to the current clothes dryer ratings.
* Overall satisfaction is an individual rating and not a combined total of all ratings. Brands with equal overall satisfaction ratings are listed in alphabetical order.
Clothes dryer owners risk catastrophe and crumpled clothes
Clothes dryer owners have been betting the farm that they know their appliances well, with a substantial number of respondents to our recent survey saying they’re happy to leave home with their clothes dryer turned on.
Ignoring well known fire safety precautions, 62% of respondents felt they could leave their house whilst the dryer was running – albeit, only for a short while. In another show of boldness, more than one third of respondents threw caution (and the advice printed on clothing labels) to the wind by running dry clean only items through their clothes dryer cycle.
Notably, more New South Welshmen defied the ‘dry clean only’ warning when compared to other states … especially Queensland. The difference in numbers between the two was considerable: 50% of NSW versus 13% of QLD. Many Australians recognised they would have to rely on their dryers for a long time, as four in five went out of their way to research appliance features before purchasing.
We did our homework too, and found that both Electrolux and Simpson customers were most satisfied with their clothes dryer brand overall. Both brands received our 2012 award ahead of other brands Bosch, Fisher & Paykel, Whirlpool and LG.
Looking at our results:
- Simpson received five stars for overall customer satisfaction, value for money, performance and reliability, time taken to dry clothes, noise, warranty, and the feel of clothes after drying.
- Electrolux achieved five star ratings for overall customer satisfaction, noise, warranty, the feel of clothes after drying and energy efficiency.
- Fisher & Paykel earned five stars for noise, while Bosch received five stars for energy efficiency.
Our results also showed a substantial 85% of respondents reported that it was important to them that their appliances have a high energy rating. Some (46%) even considered a particularly effective method of saving energy at home: by giving up their clothes dryer entirely.
Overall customer satisfaction
Both Simpson and Electrolux stood out as five star recipients for overall customer satisfaction. Bosch and Fisher & Paykel were next in line with four stars each, while Whirlpool and LG received three.
Value for money
Leading the pack for value for money was Simpson with a five star rating, followed by four star recipients Fisher & Paykel, Electrolux and LG. Bosch and Whirlpool each achieved three star ratings.
Performance and reliability
Simpson received five stars for performance and reliability, leading Bosch, Fisher & Paykel, Electrolux and LG with their four star ratings. Whirlpool received three stars for performance.
Time taken to dry clothes
Customers of Simpson clothes dryers were most satisfied with how long their machine took to dry their laundry, earning them five stars. Electrolux, Bosch and Fisher & Paykel received four stars each for this criterion; followed by Whirlpool and LG with three.
Using a dryer is supposed to be a set-and-forget task…and the forgetting part is easier if the machine isn’t making a racket! We saw three different brands earn five star ratings for their noise levels: Fisher & Paykel, Simpson and Electrolux. Both Bosch and LG followed with four stars for noise, then Whirlpool rounded out the results with three.
Five star warranties came in the form of Simpson and Electrolux clothes dryers, with both companies being followed by four star recipients Bosch, Fisher & Paykel and LG. Whirlpool received three stars for its warranties.
Feel of clothes after drying
Both Simpson and Electrolux delivered for the feel of their clothes after drying, earning each brand five star ratings. Fisher & Paykel followed with four stars, then Bosch, Whirlpool and LG all finished with three.
Customers of Bosch and Electrolux were most satisfied that their dryer was operating in an energy efficient manner, earning each brand five stars. Fisher & Paykel achieved four stars for energy efficiency, while Simpson and LG received three, and Whirlpool received two.
Frequently Asked Questions
Canstar Blue commissions Colmar Brunton to regularly survey 2,500 Australian consumers across a range of categories to measure and track customer satisfaction. The outcomes reported are the results from customers of clothes dryers within the survey group – in this case, 420 people.
To qualify, the customer must have purchased a clothes dryer in the last 3 years. Brands must receive at least 30 responses to be included. Results are comparative and it should be noted that brands that received three stars have still achieved a satisfaction measure of at least six out of 10.