Coffee Machines – 2012 Ratings

Posted by Canstar Blue April 26th 2012

You are viewing the archived 2012 ratings for espresso coffee machines. Go to the current espresso coffee machine ratings.

* Overall satisfaction is an individual rating and not a combined total of all ratings. Brands with equal overall satisfaction ratings are listed in alphabetical order.

See Our Ratings Methodology.

Nespresso earns double shot of five star coffee greatness

Coffee lovers beware: one third of respondents to our latest survey discovered an unpleasant side effect to cutting back on their coffee intake: withdrawal headaches.

Health experts warn veteran coffee-drinkers that side effects of caffeine withdrawal can include fatigue, lack of alertness, low energy levels and concentration difficulties; and that anyone trying to cut back should drink lots of water to fight such symptoms.

Some espresso addicts also found a new hangout for their morning cuppa, with nearly three quarters of respondents drinking more coffee at home than they did purchased elsewhere.

This could be related to the fact that nearly a quarter of our respondents reported that they spent more than $1,000 on their own coffee machine for domestic use.

Some espresso coffee machines continue to deliver consistently high performances, with Nespresso taking out our most satisfied customers award for the second year running. They have also received five stars in every criteria.

De’Longhi, Sunbeam, Breville and Saeco were also rated in our survey.

Our results also showed a clear divide between Queenslanders and New South Welshmen, with only 12% of QLD residents spending big bucks on an espresso machine compared to 29% of NSW respondents.

We also found that younger respondents have fast become real coffee addicts. Thirty five percent of Generation Y spent more than $1,000 on their own espresso machine, while 42% experienced withdrawal headaches from cutting down their coffee consumption.

Canstar Blue commissions Colmar Brunton to regularly survey 2,500 Australian consumers across a range of categories to measure and track customer satisfaction. The outcomes reported are the results from customers of coffee machines within the survey group – in this case, 647 people. To qualify, the customer must have purchased and used a domestic espresso coffee machine in the last 3 years. Brands must receive at least 30 responses to be included.

Results are comparative and it should be noted that brands that received three stars have still achieved a satisfaction measure of at least six out of 10.

Overall satisfaction

Nespresso, last year’s winner for espresso coffee machines, once again led the pack for overall customer satisfaction with five stars. Next came De’Longhi and Sunbeam with four stars each, then Breville and Saeco with three.

Value for money

For their value for money, Nespresso achieved another five stars ahead of both Sunbeam and Breville’s four star effort. De’Longhi and Saeco each received three stars for this criteria.

Reliability and performance

Some people can’t start the morning without a ‘morning cuppa’, so a machine that can reliably deliver each morning is worth its weight in beans. Nespresso customers were most satisfied with the reliability and performance of their machine, followed by De’Longhi and Sunbeam receiving four stars each. Breville and Saeco received three stars.

Ease of use

For the ease of use of their coffee machines Nespresso earned five stars. De’Longhi and Saeco both achieved four star ratings, followed by Breville and Sunbeam with three stars each.

Ease of cleaning and maintenance

The average Australian has 240 cups of coffee a year, and that means a lot of frustrating washing up if your machine is difficult to clean. In the lead for cleanliness was Nespresso with five stars, followed by four star recipient De’Longhi and three star recipients Sunbeam, Saeco and Breville.


A well designed coffee machine can mean the difference between an easy to make cup of coffee, and an ill-formed mess. Nespresso received another five stars for the design of their machine, followed by De’Longhi and Sunbeam with four stars each. Rounding out the group were Saeco and Breville with three stars.

After sale service / warranty

Customers of Nespresso coffee machines were most satisfied with the after sale service and warranty of their purchase. De’Longhi, Sunbeam and Breville all received four stars for this criteria; and Saeco received three.

Makes good coffee

In short, which coffee machine brand takes the cake for coffee taste? Out in front was Nespresso with a five star rating for the taste of their coffee. De’Longhi received four stars for this criteria; while Sunbeam, Breville and Saeco each received three.


Frequently asked questions

Australians are some of the biggest coffee drinkers in the world, but recent years have seen consumption in cafes drop. However, coffee has not become a less favourable option. Instead, the home coffee maker has seen a rise with almost half the homes of those who work over 60 hours a week having a machine and a third of families with one.

And it’s no wonder why coffee is so loved. It can boost your mood and keeps you energised before taking on a busy day. They’re a comfort and a treat, popular in most age groups. Coffee makers are a more affordable option than buying takeaways from coffee shops and those who drink regularly are making the change. Our surveys have found that Australians are happy to take a DIY approach to coffee!

But what are coffees roots and how did it become the loved beverage it is today? BTW – here’s a quick guide to types of coffee.

The coffee maker was conceptualised as part of the Industrial Revolution’s mechanical roster of discoveries during the 1800s. While coffee drinking started during 1100s in the Arabian Peninsula, the Napier Vacuum Machine served as the earliest form of the refined, modern coffee maker in 1840. It involved brewing coffee with the use of steamed and pressurised vacuums from the setup of a glass globe and a cylinder.

Australia opened its doors to the coffee shop culture when three Greek migrant brothers applied their roasting skills at Sydney during the late 1800s. Soon enough, commercial coffee roasting was also shared in Melbourne. Aussies experienced their first machine-made coffees as offered by Italian migrants in the 1950s.

Canstar Blue has many years of surveying on which coffee makers have performed best in the eyes of Aussie consumers – and here are some things that Aussies look for in a coffee machine. For this year, our respondents ranked these brands to be the best in brewing their caffeine fix:
  1. ALDI Expressi
  2. Caffitaly
  3. De’Longhi
  4. Nespresso
  5. Sunbeam
  6. Breville
  7. NESCAFÉ Dolce Gusto

Enjoy a cup of coffee anytime with a machine in the comfort of your home. Your choice of mechanism depends on a number of factors. You can be the constantly on-the-go type who’d appreciate the quickness and sleekness of capsule based machines. Or perhaps you’re the kind who’s picky in processing the flavour subtleties of your ground beans. This is how we use our coffee machines.

Here are the options for any type of coffee drinker:

Capsule based

These are your no-fuss caffeine fixers. By far, they’re the most convenient unit you can find. The next best thing to brewed coffee is an affordable pod based machine which comes in assorted tastes. At a minimum of $100, you can get a pod based coffee machine very affordably.

Automatic espresso machines

A strong shot of pure espresso can get you pumped up for any task. Automatic coffee makers skip the tedious step of measuring ground coffee on a tamper to extract the perfect shot.

They can also unfailingly make you a cup of latte or mocha at a touch of the pre-set button. Be prepared to spend at least $300 in buying this machine, but enjoy the savings as you are spared from takeaway cups at coffee shops.


This machine combines both the bean grinder and brewer in a single appliance unit. It’s advisable for those who’d like the purest taste of their coffee beans fresh from being ground in their own machine. Did you know your coffee beans’ freshness diminishes by at least 20% right after they are grinded and stored for filtering later on?

It’s the priciest among other coffee machines (starting at $1,000), but may be considered as every serious coffee lover’s joy. On a minor downside, bean-to-cup machines need elaborate cleaning every week to take out lodged granules and spills on drip trays.

There are countless ways to prepare an excellent cup of coffee. Read our coffee machine buying guide before you get started. And before purchasing a coffee machine, don’t forget to read our reviews and surveys to further guide you in choosing the unit which fits your lifestyle.

Canstar Blue commissions Colmar Brunton to regularly survey 3,000 Australian consumers across a range of categories to measure and track customer satisfaction. The outcomes reported are the results from customers within the survey group who have purchased and used an espresso machine within the last three years – in this case, 865 Australians.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then alphabetically. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.