Front Loader Washing Machines – 2012 Ratings

You are viewing the archived 2012 ratings for front loader washing machines. Go to the current front loader ratings.

* Overall satisfaction is an individual rating and not a combined total of all ratings. Brands with equal overall satisfaction ratings are listed in alphabetical order.

See Our Ratings Methodology.

Electrolux given the nod for Australia’s front loader washing machine of choice

Whether it be an effort to keep bills affordable or to help save the planet, Australian respondents to our latest survey stated that energy efficiency is the key selling point when purchasing a new washing machine.

An energy efficient washing machine can reportedly save customers $30 a year on their electricity bill, and a further $30 if they use the cold water wash.

With such substantial savings on offer, it’s little wonder that 87% of front loader customers declared their key consideration was energy efficiency when buying their new machine.

Customers concerned with the energy consumption of their appliances could switch off their washing machine at the outlet when not in use, or wash their clothes in cold water to reduce energy usage of their washing machine by 80-90%.

Customers weren’t solely concerned with saving money on the power bill though. We also found that a quarter of respondents reused the grey water from their washing machine loads rather than send it down the drain.

Our survey also revealed which front loader washing machine brand is a cut above the rest. Electrolux have won our most satisfied customers award for front loader washing machines in front of Samsung, LG, Bosch, Fisher & Paykel, Simpson and Whirlpool.

We also rated top loader washing machines in this survey.

We recorded several five star ratings for many of these brands:

  • Electrolux achieved five stars for overall customer satisfaction, value for money, performance and reliability, ease of use, noise, design and water efficiency.
  • Both Samsung and Fisher & Paykel excelled for their machine design.
  • Bosch were awarded five stars for value for money and water efficiency.
  • LG outperformed all other brands for their warranty and service.

Overall satisfaction

Customers of Electrolux were most satisfied with their brand of front loader washing machine, earning them five stars for this criteria. Next came Samsung, LG, Bosch and Fisher & Paykel with four stars each; then Simpson and Whirlpool with three.

Value for money

Bosch and Electrolux each received five star ratings for their value for money; ahead of Samsung, LG, Fisher & Paykel and Simpson with four. Whirlpool received three stars for this criteria.

Performance and reliability

Out in front was Electrolux with five stars for this criteria, ahead of four star recipients Samsung, LG, Bosch and Fisher & Paykel. Both Simpson and Whirlpool received three stars for their performance and reliability.

Ease of use

Cold or hot water wash? Short or long cycle? It all comes down to how easily the controls of the machine can be manipulated to get the best wash possible. Customers of Electrolux front loaders were most satisfied with the ease of use of their washing machine. Next were Samsung, LG, Bosch and Fisher & Paykel with four stars; and then Simpson and Whirlpool with three.

Noise while operating

Whisper quiet, unobtrusive machines make for happy customers, and Electrolux customers were most satisfied with the noise level of their machine. Following the five star winner were Samsung, LG, Bosch, and Fisher & Paykel with four stars for this criteria; while Simpson and Whirlpool followed with three.

Design (including appearance/finish of the machine)

There was no shortage of well-crafted machines in our survey; with Electrolux, Samsung and Fisher & Paykel each taking out five stars for their design. Next were LG and Bosch with four stars each, then Simpson and Whirlpool with three.

Warranty and service

For their warranty and service of their front loader washing machines, LG came out on top with five stars. Following LG were Electrolux, Samsung, Bosch and Fisher & Paykel with four stars each; then Simpson and Whirlpool with three.

Water efficiency

Two of the largest household expenditures are electricity and water usage: both of which go hand in hand with a washing machine. Customers of both Electrolux and Bosch were most satisfied with the water efficiency offered by their machines, earning them five stars. They were followed by Samsung, LG and Fisher & Paykel with four stars; and then Simpson and Whirlpool with three.

Frequently Asked Questions

Canstar Blue commissions Colmar Brunton to regularly survey 2,500 Australian consumers across a range of categories to measure and track customer satisfaction. The outcomes reported are the results from customers of who have bought washing machines within the survey group – in this case, 462 people. To qualify, the customer must have purchased and used a washing machine in the last 3 years. Brands must receive at least 30 responses to be included.

Results are comparative and it should be noted that brands that received three stars have still achieved a satisfaction measure of at least six out of 10.