Refrigerators – 2012 Ratings

Posted by Canstar Blue November 15th 2012

You are viewing the archived 2012 ratings for refrigerators. Go to the current refrigerator ratings.

* Overall satisfaction is an individual rating and not a combined total of all ratings. Brands with equal overall satisfaction ratings are listed in alphabetical order.

See Our Ratings Methodology.

See other appliance ratings…

More than a third of Australians can only manage bare necessities for their fridge

Most Satisfied Customers - Refrigerators 2012

While many of the respondents to our recent survey once enjoyed filling up their fridge with delicious treats, more than one in three told us they could now afford only the absolute essentials for their household.

Furthermore, almost half of Generation Y respondents and a third of Baby Boomers were now reportedly only stocking up on the basics.

While filling the refrigerator proved costly for some, more than a third of respondents (37%) said the purchase of the refrigerator itself was less costly than expected. This was especially true of men, 44% of whom found new fridges to be surprisingly cheap, compared to 31% of women.

After comparing brands across the refrigerator category, Kelvinator was awarded Canstar Blue’s most satisfied customers award for Refrigerators – for the second year in a row. The brand was awarded a five star rating for all six criteria considered.

Kelvinator stacked up well against Westinghouse, Fisher & Paykel, LG, Samsung, Electrolux and Whirlpool, which we rated based on the responses of our survey respondents.

In other results:

  • Westinghouse received five star ratings for internal layout and the quality of the refrigerator’s fixtures and fittings.
  • Fisher & Paykel was awarded five star ratings for food freshness and its fixture and fittings quality.
  • LG accrued separate five star ratings for value for money, food freshness and the internal layout of its fridges.

While the cost of a refrigerator surprised a third of respondents, a similar proportion said they begrudged spending money on boring household items with men more highly represented (35%) than women (23%).

Canstar Blue commissions Colmar Brunton to regularly survey 2,500 Australian consumers across a range of categories to measure and track customer satisfaction. The outcomes reported are the results from refrigerator customers within the survey group – in this case, 749 people. To qualify, the customer must have bought a new refrigerator in the last 3 years.

Brands must receive at least 30 responses to be included. Results are comparative and it should be noted that brands that received three stars have still achieved a satisfaction measure of at least six out of 10.

Overall customer satisfaction

Five stars went to Kelvinator for overall customer satisfaction for refrigerators. Westinghouse, Fisher & Paykel, LG, Samsung and Electrolux received four stars for this criterion and Whirlpool, three.


Kelvinator earned five stars for the reliability of its fridges; followed by Westinghouse, Fisher & Paykel, LG and Electrolux with four stars. Both Samsung and Whirlpool earned three stars for reliability.

Value for money

Two brands received five star ratings for their value for money their refrigerator represents: LG and Kelvinator. Next in line were Westinghouse, Fisher & Paykel, Samsung and Whirlpool – all with four stars – while Electrolux received three.

Food freshness

Whether it be fresher vegetables or the most scrumptious of leftovers: it’s nice to have the best food possible waiting for you in the fridge. Kelvinator, Fisher & Paykel and LG all received five stars for the freshness of their food, followed by four star recipients Westinghouse and Samsung . Electrolux and Whirlpool both achieved three star ratings for food freshness.

Internal layout

Finishing with a five star rating for the internal layout of their refrigerators were Kelvinator, Westinghouse and LG. Fisher & Paykel, Samsung, Electrolux and Whirlpool all received four stars each for fridge layouts.

Quality of fittings and fixtures (e.g. shelves)

Customers of Kelvinator, Westinghouse and Fisher & Paykel fridges were most satisfied with their new appliance’s fittings and fixtures and received five stars. LG, Samsung, Electrolux and Whirlpool all received four star ratings for the quality of their fixtures.