Electricity Providers – VIC – 2012 Ratings

Posted by Canstar Blue January 24th 2013

You are viewing the archived 2012 ratings for electricity providers. Go to the current ratings for Victorian electricity providers.

* Overall satisfaction is an individual rating and not a combined total of all ratings. Brands with equal overall satisfaction ratings are listed in alphabetical order.
^ By clicking on a brand or ‘details’ button, you will leave Canstar Blue and be taken to our referral partner to compare. You agree that Canstar Blue’s terms and conditions apply to this referral. If you click on a brand that our referral partner does not cover, you will be taken to a brand page on Canstar Blue.
Canstar Blue research finalised in December 2015, published in January 2016.

See Our Ratings Methodology.

Red Energy scores award ‘hat-trick’ for Victorian electricity providers

Most Satisfied Customers 2012: VIC Electricity ProvidersRed Energy has received our electricity providers award in Victoria for the third year running – earning the company the ‘most satisfied customers’ moniker for 2012 in our recent survey results.

Other brands rated in this survey were Lumo Energy, Origin, AGL and EnergyAustralia.

Red Energy achieved five star ratings for overall customer satisfaction, its uninterrupted supply of energy, service and billing.

Lumo Energy also shone in these results – receiving five stars for value for money, its uninterrupted supply of energy, availability of payment plans for customers, and billing.

As energy resources slowly dwindle, renewable energy solutions such as nuclear power continue to be discussed throughout the country. The sexes are somewhat split on the issue of nuclear power:

  • 75% of Victorian men think Australia should consider alternative energy solutions like nuclear energy, compared to 53% of women.
  • Nearly 70% of male Victorians would consider purchasing electricity from a nuclear energy provider, versus only 35% of females.

Canstar Blue commissions Colmar Brunton to regularly survey 2,500 Australian consumers across a range of categories to measure and track customer satisfaction. The outcomes reported are the results from customers of Victorian electricity providers within the survey group – in this case, 456 people. To qualify, the customer must have an electricity account and pay the bills.

Brands must receive at least 30 responses to be included. Results are comparative and it should be noted that brands that received three stars have still achieved a satisfaction measure of at least six out of 10.

Overall customer satisfaction

Overall Red Energy had the most satisfied customers and was awarded the five star gong in this category. Lumo Energy received four stars for overall satisfaction and Origin, AGL and EnergyAustralia all received three.

Value for money

Lumo Energy was awarded five stars for value for money. Next was four star recipient Red Energy, then Origin, AGL and EnergyAustralia with two.

Uninterrupted supply

You may not realise how much you rely on the flow of power to your home until a power outage sends you back to the Stone Age. Many electricity suppliers do a great job of keeping the lights on however, with Red Energy and Lumo Energy both earning five star ratings for their uninterrupted supply. Origin and AGL followed close behind with four stars, while EnergyAustralia received three.

Availability of payment plan options

Lumo received five stars for the availability of payment plan options for Victorian customers. Red Energy, Origin and AGL all received four stars, and EnergyAustralia rounded out the pack with three.

Service (e.g. email, telephone service)

Red Energy was number one for customer satisfaction for service, and received a five star rating as a result. Lumo Energy was next with four stars, Origin and AGL received three, and EnergyAustralia received two.

Billing (e.g. billing clarity, accuracy)

Five stars were awarded to both Red Energy and Lumo for billing. Origin and AGL both received four stars for their billing, and EnergyAustralia received three.

Information/advice about using electricity efficiently to save money

Red Energy, Lumo Energy and Origin all received four star ratings for the information and advice provided to customers in an effort to teach them about energy efficiency. AGL and EnergyAustralia both scored two stars in this criterion.