Pharmacies – 2012 Ratings

Posted by Canstar Blue May 31st 2012

You are viewing the archived 2012 ratings for pharmacies. Go to the current pharmacy ratings.

* Overall satisfaction is an individual rating and not a combined total of all ratings. Brands with equal overall satisfaction ratings are listed in alphabetical order.

See Our Ratings Methodology.

3 in 10 Aussies flirt with danger by taking expired medication

Most satisfied customers: pharmaciesNearly three in ten Australians have potentially placed their own health at risk by taking expired medical products, according to the results of our recent survey.

Male respondents (29%) were more cavalier with expired medication than our female respondents (26%), and Generation X respondents were the most likely age bracket to partake in expired medicine (29%).

Experts warn that ingesting expired medical products can not only be less effective at treating conditions, but could also prove detrimental to your health.

We also found that many Australian customers were reluctant to try new ways of obtaining their prescription medicines, with only five percent of respondents regularly purchasing medicine online.

Our results also showed which pharmacy brand was the top dispenser for five star customer satisfaction: Guardian. They received our most satisfied customers award for pharmacies ahead of Terry White, Amcal, Chemmart, Chemist Warehouse and Priceline.

Congratulations are in order for Guardian, who received five stars in nearly every rated criteria in our survey.

In other results, Chemist Warehouse excelled with a five star rating for their range of health related products; while Priceline received five stars for their range of beauty products.

Our results also revealed that – despite obvious benefits to the general public – nearly half of our respondents were unaware that changes to the PBS have resulted in lower prices for prescription medicines across the country.

Canstar Blue commissions Colmar Brunton to regularly survey 2,500 Australian consumers across a range of categories to measure and track customer satisfaction. The outcomes reported are the results from pharmacy customers within the survey group – in this case, 1,962 people. To qualify, the customer must have made a purchase from a pharmacy in the last 6 months. Brands must receive at least 30 responses to be included.

Results are comparative and it should be noted that brands that received three stars have still achieved a satisfaction measure of at least six out of 10.

Overall satisfaction

Customers of Guardian were most satisfied with their pharmacy overall, earning the brand five stars for this criteria. Next for overall satisfaction were Chemmart, Amcal, Terry White and Chemist Warehouse with four stars; then Priceline with three.

Value for money

Self-described as “Australia’s Cheapest Chemist”, Chemist Warehouse received five stars for their value for money. They were followed by four star recipients Chemmart, Terry White and Priceline; then by Guardian and Amcal with three.

Service

For five star pharmacy service, Guardian customers were most satisfied with their chemist; ahead of four star recipients Chemmart, Amcal and Terry White. Chemist Warehouse and Priceline received three stars for this criteria.

Range of health products available (not including medical prescriptions)

A pharmacy is only as good as their product range to help combat colds, flus and every other ailment. Both Chemist Warehouse and Guardian achieved five stars for their range of health product; while Amcal and Terry White received four stars and Chemmart and Priceline received three.

Range of beauty products available

Picking up everything from skincare products to shaving kits makes a trip to the pharmacy a one stop shop for the stylish and the gruff alike. For their range of beauty products, Priceline was the one to beat with five stars for this criteria. Next were Guardian, Amcal, Terry White and Chemist Warehouse with four stars each; then Chemmart with three.

Availability of pharmacist

Pharmacists are a great source of information for a range of health concerns, so it’s nice to know there’s one around when you need one. Guardian was out in front for the availability of their pharmacists, earning their brand five stars. Chemmart, Amcal and Terry White achieved four star ratings for this criteria; followed by Chemist Warehouse and Priceline with three.

Availability of health management programs (e.g. blood pressure, diabetes, nutrition or baby nurse)

Health management programs range from weight loss programs to guides on how to manage chronic health conditions, and can be vital to ensure the quality of life of some customers. For their availability of such programs, Guardian received another five stars; ahead of Chemmart, Amcal and Terry White with four. Both Chemist Warehouse and Priceline received three stars for this criteria.

Advice provided

Guardian customers were most satisfied with the advice they received from their pharmacy, earning the brand five stars. Terry White, Amcal and Chemmart each received four stars for this criteria; followed by Chemist Warehouse and Priceline with three.