Car Tyres – 2012 Ratings

Posted by Canstar Blue January 19th 2012

You are viewing the archived 2012 ratings for car tyres. Go to our current car tyre ratings.



See Our Ratings Methodology.

Generation Y ‘tyre’ of maintaining their vehicles

Young drivers are putting their car’s roadworthy rating into doubt with unsafe tyres – according to recent survey results.

Twenty percent of Generation Y drivers surveyed (a full 12% more than the national average) had their cars defected due to bald tyres. Conversely, only three percent of Baby Boomers suffered the same fate.

Looking at drivers across the country, 10% of New South Wales and Victorian respondents defected their vehicle because of potentially dangerous tyres, compared to four percent of Queensland drivers.

Motorists who neglect to check their tyre tread for signs of wear could be at risk of poor fuel economy, and less responsive handling and braking.

If you’re looking to replace worn out car tyres, our survey has revealed the top brands in Australia based on customer satisfaction ratings. Michelin took pole position for this category, receiving our most satisfied customers award for car tyres.

Bridgestone, Bob Jane T-Marts, Dunlop, Yokohama, Kumho and Goodyear were also rated.

Michelin received five stars for overall customer satisfaction, value for money, warranty, tyre life, handling and noise.

Other standout brands were Bob Jane T-Marts with a five star rating for their value for money, and Bridgestone for road noise.

The survey results also showed that 64% of female drivers claimed they knew how to change a flat tyre compared to 94% of male respondents.

While some females may not know one end of a car jack from the other, female respondents to our car servicing survey said they regularly perform basic car servicing duties themselves.

Canstar Blue commissions Colmar Brunton to survey 2,500 Australian consumers across a range of categories every few months to measure and track customer satisfaction. The outcomes reported are the results from car tyre customers within the survey group – in this case, 1,012 people. To qualify, the customer must have bought (new) car tyres in the last 18 months. Brands must receive at least 30 responses to be included.

Results are comparative and it should be noted that brands that received three stars have still achieved a satisfaction measure of at least six out of 10.

Overall satisfaction

Taking the podium finish was Michelin, who received five stars for overall customer satisfaction. Next came Bridgestone, Bob Jane T-Marts and Dunlop with four stars each; followed by Yokohama, Kumho and Goodyear with three.

Value for money

Customers rated Michelin and Bob Jane T-Marts five stars for their product’s value for money, followed by Bridgestone and Kumho with four. Dunlop, Yokohama and Goodyear all received three stars each.

Warranty

Michelin received another five stars for the warranty available on their tyres. Both Bridgestone and Bob Jane T-Marts received four stars; followed by Dunlop, Yokohama, Kumho and Goodyear with three.

Life of tyre

For any driver, tyres that can stand up to years of use can be a terrific investment. Michelin had the most satisfied customers for the life of their tyres, earning them five stars. Bridgestone, Bob Jane T-Marts, Dunlop and Yokohama each received four stars, and Kumho and Goodyear received three.

Handling

Drivers should notice an immediate improvement in their vehicle’s handling whenever they purchase new tyres. Michelin took out another five stars for the way their tyres handle. Bridgestone, Bob Jane T-Marts and Yokohama received four stars each; followed by Dunlop, Kumho and Goodyear with three.

Noise

Road noise can be a problem for any driver – but can be avoided with the right choice of tyres. Bridgestone and Michelin customers were equally as satisfied with the noise from their tyres – so each brand received five stars. Four stars went to Bob Jane T-Marts, Dunlop and Yokohama; while Kumho and Goodyear received three each.