Clothes Dryers – 2013 Ratings

Posted by Canstar Blue August 6th 2013

You are viewing the archived 2013 ratings for clothes dryers. Go to the current clothes dryer ratings.

* Overall satisfaction is an individual rating and not a combined total of all ratings. Brands with equal overall satisfaction ratings are listed in alphabetical order.


See Our Ratings Methodology.

High and dry: Electrolux achieve a second clothes dryer award win

2013: Most Satisfied Customers Award for Clothes Dryers - ElectroluxIf you’re shopping around for a new clothes dryer for your home, we’ve compared six notable appliance brands in these results. For the second year in a row, Electrolux has triumphed and receive our Most Satisfied Customers Award – Clothes Dryers.

Electrolux, received five stars in seven of the eight rated criteria this year, for value for money, performance and reliability, time taken to dry clothes, quietness while operating, design, warranty and the all-important, overall satisfaction. The brand was among excellent company in the five star stakes:

  • LG achieved five stars for design, and performance and reliability.
  • Bosch received five stars for its quietness while operating.

Simpson, Fisher & Paykel and Whirlpool were also rated in this survey.

If you’re thinking of shopping around for one of these appliances, we’ve written a handy buying guide for clothes dryers just for you.

Three in four use Google to help make their appliance shopping decisions

Deciding which appliances to buy can be difficult without any prior product knowledge, with most people looking for advice before making a purchase. While three quarters of respondents to our recent survey read appliance reviews and ratings online before making their decision, three in five go to the source they trust most and ask friends and family for advice.

Thirty percent of respondents report they are happy to buy the model recommended by their retailer, while other respondents are content to let price be their guide: twenty-two percent of those surveyed admit they always buy the cheapest appliance available.

Long term cost-savings on specific appliances are important as well, according to the 92% of respondents who take notice of energy ratings when buying appliances such as clothes dryers. Nearly four in five reported they limit the use of their clothes dryer due to the price of electricity.

Overall customer satisfaction

Electrolux was our five star achiever for overall customer satisfaction in this category. Following were LG, Bosch, Simpson and Fisher & Paykel with four star ratings and Whirlpool with three.

Value for money

Concerned about the price of a new clothes dryer? Consider a model with a five star value for money satisfaction rating. Achieving five stars for clothes dryer value for money was Electrolux, who stormed ahead of four star competition LG and Simpson. Bosch, Fisher & Paykel and Whirlpool each received three stars for value for money.

Performance and reliability

Customers of both Electrolux and LG were most satisfied with the performance and reliability of their clothes dryer purchases – earning both brands five stars. Next in line were Bosch, Simpson and Fisher & Paykel with four stars each; Whirlpool followed with three.

Time taken to dry clothes

A clothes dryer with a quick drying cycle is a valuable tool for time poor Australians, and Electrolux was top of the pile with a five star rating. LG, Bosch, Simpson and Fisher & Paykel all achieved four stars, and Whirlpool received three.

Quietness while operating

Both Electrolux and Bosch tied for the five star spot for the amount of noise produced while operating. LG, Simpson and Fisher & Paykel each achieved four star ratings, and Whirlpool received three.

Warranty

Customers of both Electrolux and Bosch* were most satisfied with the warranties provided by their clothes dryer manufacturer. Close behind the five star-achievers was LG with four stars, then Simpson, Whirlpool and Fisher & Paykel with three.

Energy efficiency

Energy efficiency continues to be an important purchasing consideration for those who want more from their appliances. LG excelled with a five star rating for how efficiently its clothes dryers use energy. Electrolux and Bosch followed with four stars, and Simpson, Fisher & Paykel and Whirlpool followed with three.

Frequently Asked Questions

Canstar Blue commissions Colmar Brunton to regularly survey 2,500 Australian consumers across a range of categories to measure and track customer satisfaction. The outcomes reported are the results from customers within the survey group who have purchased a clothes dryer in the last three years – in this case, 419 people. Effectively, they’re reviewing their experience with the product they purchases – information we then gather.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey.