Espresso Coffee Machines – 2013 Ratings

Posted by Canstar Blue April 23rd 2013

You are viewing the archived 2013 award for coffee makers. Go to the current espresso coffee machine ratings.

* Overall satisfaction is an individual rating and not a combined total of all ratings. Brands with equal overall satisfaction ratings are listed in alphabetical order.

See Our Ratings Methodology.

See other appliance ratings…

ALDI in the express lane for top-tier coffee

Most Satisfied Customers - Domestic Coffee Machines, 2013The best coffee machine for your home might be closer than you think … you may have passed right by it while doing the weekly shop.

According to the results of our latest survey of coffee machine customers, ALDI Expressi machines were a hot ticket item for would-be-baristas: having won our Most Satisfied Customers Award – Espresso Coffee Machines – 2013.

The Expressi line of espresso coffee machines is a new venture for ALDI; designed to bring the café experience into kitchens everywhere.

Rated alongside DeLonghi, Nespresso, Breville and Sunbeam; ALDI Expressi was our top achiever for both overall customer satisfaction and value for money. Well known coffee machine brand Nespresso nabbed several five star ratings in this survey, taking top spot in six separate criteria.

Canstar Blue commissions Colmar Brunton to regularly survey 2,500 Australian consumers across a range of categories to measure and track customer satisfaction. The outcomes reported are the results from customers within the survey group who have purchased and used a domestic espresso coffee machine in the last three years – in this case, 588 people.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands that received three stars have still achieved a satisfaction measure of at least six out of 10.

Coffee at home saves consumers money

Respondents to this survey indicated they considered their domestic coffee machine purchase to be a particularly cost effective one. More than two thirds told us, owning a coffee machine had saved them money – otherwise spent on café coffees.

And it seems our survey respondents are not just saving money. Many have added a new skill to their bag of tricks in the form of a great tasting cup of coffee:

  • Fifty eight percent told us they used their machine every day,
  • The same percentage preferred the coffee made at home to coffees purchased from a café, and
  • Eighty one percent were confident in their home-barista skills when making coffee for guests.

More than three quarters told us they used to drink instant coffee at home before their espresso machine purchase, but 30% of those no longer do.

Home-brewed coffee seems to be a pleasure that customers are content to pay for – we saw in last year’s results that a quarter of respondents were willing to part with more than $1,000 when purchasing their machine.

Overall customer satisfaction

ALDI Expressi forged ahead with a five star rating for overall customer satisfaction, followed by four star recipients Nespresso and DeLonghi. Both Sunbeam and Breville scored three star ratings in this category.

Value for money

ALDI Expressi received five stars for the value for money its domestic coffee machines offer. Nespresso and Breville both followed with four stars each, DeLonghi and Sunbeam finished with three.

Reliability

Die-hard coffee fans simply cannot start the day without a dose of the good drop. If that sounds like you then reliability is likely to be one of the most important features of your home coffee machine.

Nespresso was at the top of the tree for the reliability of its coffee machines, earning the brand five stars. Next were ALDI Expressi and DeLonghi with four stars each, then Sunbeam and Breville with three.

Ease of use

Coffee making is (arguably) an art form, and one you’ll need to practise to be proficient in! Thankfully, one brand earned a five star rating for the ease of use of its espresso coffee machines: Nespresso. ALDI Expressi and DeLonghi both achieved four stars for ease of use; Sunbeam and Breville picked up three.

Ease of cleaning and maintenance

Making coffee can get messy – even when simply making an espresso. Some machines are easier to look after than others – Nespresso topping this list. The brand received five stars for ease of cleaning and servicing, followed by ALDI Expressi and DeLonghi with four stars, then Breville and Sunbeam with three.

Design (including appearance / finish of the machine)

You feel more like a barista at the helm of an espresso coffee machine that looks the part. For that, consider a Nespresso machine – the brand received five stars for its design. ALDI Expressi and DeLonghi once again followed with four stars each, while Breville and Sunbeam finished with three.

After sales service / warranty

Customers of Nespresso were most satisfied with the after sales service and warranty features available to them with their espresso coffee machine purchase. Breville, ALDI Expressi and DeLonghi came next with four stars each, and Sunbeam achieved three stars.

Taste of the coffee

Nespresso scored top honours for the taste of its coffee, achieving a five star rating. ALDI Expressi and DeLonghi each achieved four star ratings in this category, with Sunbeam and Breville closing these results with three.

 

Frequently asked questions


Australians are some of the biggest coffee drinkers in the world, but recent years have seen consumption in cafes drop. However, coffee has not become a less favourable option. Instead, the home coffee maker has seen a rise with almost half the homes of those who work over 60 hours a week having a machine and a third of families with one.

And it’s no wonder why coffee is so loved. It can boost your mood and keeps you energised before taking on a busy day. They’re a comfort and a treat, popular in most age groups. Coffee makers are a more affordable option than buying takeaways from coffee shops and those who drink regularly are making the change. Our surveys have found that Australians are happy to take a DIY approach to coffee!

But what are coffees roots and how did it become the loved beverage it is today? BTW – here’s a quick guide to types of coffee.

The coffee maker was conceptualised as part of the Industrial Revolution’s mechanical roster of discoveries during the 1800s. While coffee drinking started during 1100s in the Arabian Peninsula, the Napier Vacuum Machine served as the earliest form of the refined, modern coffee maker in 1840. It involved brewing coffee with the use of steamed and pressurised vacuums from the setup of a glass globe and a cylinder.

Australia opened its doors to the coffee shop culture when three Greek migrant brothers applied their roasting skills at Sydney during the late 1800s. Soon enough, commercial coffee roasting was also shared in Melbourne. Aussies experienced their first machine-made coffees as offered by Italian migrants in the 1950s.

Canstar Blue has many years of surveying on which coffee makers have performed best in the eyes of Aussie consumers – and here are some things that Aussies look for in a coffee machine. For this year, our respondents ranked these brands to be the best in brewing their caffeine fix:
  1. ALDI Expressi
  2. Caffitaly
  3. De’Longhi
  4. Nespresso
  5. Sunbeam
  6. Breville
  7. NESCAFÉ Dolce Gusto


Enjoy a cup of coffee anytime with a machine in the comfort of your home. Your choice of mechanism depends on a number of factors. You can be the constantly on-the-go type who’d appreciate the quickness and sleekness of capsule based machines. Or perhaps you’re the kind who’s picky in processing the flavour subtleties of your ground beans. This is how we use our coffee machines.

Here are the options for any type of coffee drinker:

Capsule based

These are your no-fuss caffeine fixers. By far, they’re the most convenient unit you can find. The next best thing to brewed coffee is an affordable pod based machine which comes in assorted tastes. At a minimum of $100, you can get a pod based coffee machine very affordably.

Automatic espresso machines

A strong shot of pure espresso can get you pumped up for any task. Automatic coffee makers skip the tedious step of measuring ground coffee on a tamper to extract the perfect shot.

They can also unfailingly make you a cup of latte or mocha at a touch of the pre-set button. Be prepared to spend at least $300 in buying this machine, but enjoy the savings as you are spared from takeaway cups at coffee shops.

Bean-to-cup

This machine combines both the bean grinder and brewer in a single appliance unit. It’s advisable for those who’d like the purest taste of their coffee beans fresh from being ground in their own machine. Did you know your coffee beans’ freshness diminishes by at least 20% right after they are grinded and stored for filtering later on?

It’s the priciest among other coffee machines (starting at $1,000), but may be considered as every serious coffee lover’s joy. On a minor downside, bean-to-cup machines need elaborate cleaning every week to take out lodged granules and spills on drip trays.

There are countless ways to prepare an excellent cup of coffee. Read our coffee machine buying guide before you get started. And before purchasing a coffee machine, don’t forget to read our reviews and surveys to further guide you in choosing the unit which fits your lifestyle.

Canstar Blue commissions Colmar Brunton to regularly survey 3,000 Australian consumers across a range of categories to measure and track customer satisfaction. The outcomes reported are the results from customers within the survey group who have purchased and used an espresso machine within the last three years – in this case, 865 Australians.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then alphabetically. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.