Dishwashers – 2013 Results
Posted by Canstar Blue May 2nd 2013
You are viewing the archived 2013 award for dishwashers. Go to the current dishwasher ratings.
* Overall satisfaction is an individual rating and not a combined total of all ratings. Brands with equal overall satisfaction ratings are listed in alphabetical order.
Bosch cleans up in latest Canstar Blue dishwasher awards
Keeping your kitchen clean with the right choice in dishwasher just got easier, with our latest survey of dishwasher customers highlighting Bosch as a crowd favourite. The well-known whitegoods brand scored five star ratings in nearly all rated criteria, and has received our Most Satisfied Customers Award – Dishwashers for 2013.
Bosch wasn’t the only five star recipient: Miele received top ratings for the internal layout of its dishwashers and its warranty / service. Similarly, Dishlex nabbed a five star rating for dishwasher value for money.
Fisher & Paykel, Westinghouse, Samsung, LG and Whirlpool were also rated in these results.
Rinse, wash and repeat: Three in four get the most from their dishwashers
In other results, we found Australians have taken deliberate steps to get maximum efficiency out of their dishwasher. For example, nearly three quarters attempted to make the most of each wash by squeezing in as many dishes as possible into each load.
But while overloading your dishwasher can mean an uneven clean, the responses from the respondents of our recent dishwasher detergent survey suggests a method to this madness. Three quarters of those respondents rinsed their dishes first, before putting them into the dishwasher for a thorough clean.
Finally – looking back to our dishwasher customers – two thirds of respondents assisted their dishwasher to run at its best by regularly cleaning it.
Canstar Blue commissions Colmar Brunton to regularly survey 2,500 Australian consumers across a range of categories to measure and track customer satisfaction. The outcomes reported are the results from customers within the survey group who have purchased and used a dishwasher in the last three years – in this case, 614 people.
Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands that received three stars have still achieved a satisfaction measure of at least six out of 10.
Overall customer satisfaction
Performance, value, reliability – Bosch performed well in many of these and other areas in this survey. Notably, the brand received a five star rating for overall customer satisfaction. Both Miele and Fisher & Paykel followed with four star ratings; Westinghouse, Dishlex, Samsung, LG and Whirlpool all received three.
Value for money
Both Bosch and Dishlex secured five star ratings for the value for money of their dishwashers. Fisher & Paykel, Westinghouse, Whirlpool, Dishlex, Samsung and LG followed with four stars each, and Miele closed with three.
Performance (cleans well)
A good dishwasher can tackle grimy casserole dishes, sticky pudding bowls – pretty much everything but the ‘kitchen sink’. Bosch customers were most satisfied with the performance of their dishwasher, leaving the brand with five stars in this area. Miele, Fisher & Paykel, Westinghouse and Dishlex came next with four stars; Samsung, LG and Whirlpool followed with three.
Bosch earned another five star rating for the reliability of its dishwasher range, and was followed by a host of four star recipients: Miele, Fisher & Paykel, Westinghouse, Dishlex and LG. Both Samsung and Whirlpool received three stars for dishwasher reliability.
Quietness while operating
The beauty of a good dishwasher is in its ability to blend into the background as it goes about its business. Bosch excelled in this area, with a five star rating for quietness, followed by Miele with four. All other rated brands – Fisher & Paykel, Samsung, LG, Whirlpool, Westinghouse and Dishlex – received three stars each.
Internal layout of the drawers
Miele customers were most satisfied with the internal layout of their dishwasher drawers. Miele received five stars here, Bosch and Fisher & Paykel received four, and Westinghouse, Dishlex, Samsung, LG and Whirlpool received three.
Ease of use
Bosch scored another five star rating for the ease of use of its dishwashers. Miele, Fisher & Paykel and Dishlex followed with four stars; Westinghouse, Samsung, LG and Whirlpool finished up with three.
Warranty and service
Bosch and Miele closed these results with five star ratings for dishwasher warranty and service. Fisher & Paykel, Westinghouse, Dishlex, Samsung and LG followed with four stars, and Whirlpool received three.