Microwaves – 2013 Ratings

Posted by Canstar Blue November 28th 2013

You are viewing the archived 2013 ratings for microwaves. Go to the current microwave ratings.

* Overall satisfaction is an individual rating and not a combined total of all ratings. Brands with equal overall satisfaction ratings are listed in alphabetical order.

See Our Ratings Methodology.

LG ‘ride the wave’ to customer satisfaction victory for 2013

This is the first time we’ve released a ratings comparison for microwave ovens, and one brand has proven a hot property when staked against four big appliance names.

LG received our Most Satisfied Customers Award – Microwaves, 2013. Impressively, the brand’s award win was secured alongside five star ratings in all our criteria.

Other brands also fared well:

  • Sharp achieved five stars for how satisfied customers were with their microwave oven’s heating power and functionality.
  • Samsung received five stars in the areas of value for money, heating power, functionality, ease of use and warranty.
  • Breville secured five stars for microwave value for money.
  • Panasonic received a five star rating for functionality.

See below for the full summation of our results.

Canstar Blue commissions Colmar Brunton to regularly survey 2,500 Australian consumers across a range of categories to measure and track customer satisfaction. The outcomes reported are the results from customers within the survey group who have purchased a new microwave in the last two years – in this case, 706 people.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10.

Overall customer satisfaction

LG customers were most satisfied with their microwave overall. The five star rated brand shot ahead of four star recipients Sharp, Samsung and Panasonic, and three star recipient Breville.

Value for money

LG, Samsung and Breville all received five star ratings for the value for money of their microwave purchases. Next in line were four star recipients Sharp and Panasonic.

Heating power

Whether you’re hungry for nachos or defrosting meat for dinner, microwaves can handle all kinds of heating and cooking tasks. Customers of LG, Sharp and Samsung were most satisfied with the heating power of their microwave. Each of these brands secured five stars; both Panasonic and Breville followed with four.

Appearance and design

A well designed microwave fits the aesthetic of other appliances in your kitchen, and has just the right capacity for all the types of meals you’re likely to cook. LG achieved five stars in this area, and was followed by four star recipients Sharp, Panasonic, Breville and Samsung.

Functionality

LG, Sharp, Panasonic and Samsung earned five star ratings for the breadth of functions available to microwave oven owners (e.g. defrost, presets for different types of food, etc.). Breville followed with four stars in this area.

Ease of use

One of the most appealing things about microwave ovens is how easy it is to cook your meals – it all happens at the touch of a button. LG and Samsung customers were most satisfied with the ease of use of their microwave ovens. Each brand received five stars, Sharp and Panasonic both earned four, and Breville achieved three.

Warranty

Don’t be caught without one of your most relied upon appliances: seek out a microwave with a good warranty. LG and Samsung each received five stars for their respective warranties. Next in line were four star recipients Sharp, Panasonic and Breville.

 

The microwave is a staple for those craving for warm, home cooked meals in just a few minutes. With the use of electromagnetic waves, this appliance can turn frozen products into mouth-watering delectables. It can do everything from de-frosting and cooking to baking and roasting. A great all-rounder that can replace many traditional products, the humble microwave is now a necessity in the kitchen. Here is some information on how microwaves work. And make sure you check our microwave oven buying guide.

The microwave oven was not meant to be invented – in fact, it was an accident. In 1946, Dr. Percy LeBaron Spencer was working on a different device called the Magnetron. In the middle of his work, Dr. Spencer noticed his chocolate bars melted and realised these were caused by the emitted electromagnetic particles of his invention. He found the molecules were hastening the food’s cooking process.

As a result of developing the Magnetron, the scientist’s employer, Raytheon Corporation, introduced the microwave oven to the public. It was formerly named the 1161 Radarange and was first distributed to American consumers. Later on, Australia deemed it to be worthy of investing in and imported roughly 150,000 units to be sold throughout the continent’s households.

If you want to learn more about the history and development of the modern microwave, we have a blog on technology of microwave ovens, and it’s a great read if you’re thinking of purchasing the appliance. There are also some surprising things you can do with microwaves. And some things you definitely shouldn’t microwave.

Every year, the team at Canstar Blue conduct a customer satisfaction survey on microwave ovens. There have been changes in how we use microwaves over the years. Seen as the appliance Aussies can’t live without, our respondents revealed these brands to be the best for them:
  1. Breville
  2. LG
  3. Panasonic
  4. Samsung
  5. Sharp
  6. Whirlpool
  7. Kambrook

Ready to go through your purchasing options? Before checking out the latest deals and products, consider the major uses you may have for a microwave. It may be frequently used to prepare microwavable meals, thaw frozen meat or fish, steam vegetables or re-heat food. Or make some of these delicious microwave recipes. Choosing the right one for you depends on a number of considerations, including the style of the microwave. Here’s some information from our surveys on what we look for in a microwave.

The two following microwave styles are the most common available:

Countertops

This comes in a compact format and may be placed on any surface. It will have the basic functions of a standard microwave oven such as heating and thawing. They generally cook and de-frost similar ranges of food from popcorn, frozen vegetables up to left overs.

Thankfully, many modern day countertop microwaves have automatic sensor and one-touch control technologies. These features offer convenience in a homemaker’s choice of cooking modes, as the appliance also automatically senses if your food is already warm enough or ready for consumption. This sensor keeps your food from getting burnt or overcooked.

Prepare about $150 to $300 to get a unit which answers to your daily heating needs.

Over-the-range

This type of microwave may be synced in with traditional stoves and convection ovens. Usually installed over kitchen ranges, they are typically used by chefs and those who are a bit more serious about cooking.

If you’re up for heavy duty cooking, over-the-range ovens can support your recipe adventures. They’re the most suitable appliances for steaming, grilling and baking. Since they’ll need to do more food preparation, over-the-range microwaves have additional features such as grease and charcoal filters, and fans with attached vent systems.

As compared to the previous oven type, over-the-range microwaves may be more expensive starting at $200 up to $1,000 or more. Your choice will depend on whether you plan to express your passion in cooking at home or if you’d like to commercially offer your recipes.

This humble appliance can do wonders to your cooking. Whether you’re simply heating leftovers or would like to take your recipes to the next level, we hope we’ve given you a thorough guide in choosing a unit to fit you.

Canstar Blue commissions Colmar Brunton to regularly survey 3,000 Australian consumers across a range of categories to measure and track customer satisfaction. The outcomes reported are the results from customers within the survey group who have purchased a new microwave in the last 3 years – in this case, 1,010 Australians.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. The ratings table is first sorted by star ratings and then alphabetically. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.