Cars – Hatchbacks – 2013 Ratings

Posted by Canstar Blue November 15th 2013

You are viewing the archived 2013 ratings for hatchbacks. Go to the current hatchback ratings.

* Overall satisfaction is an individual rating and not a combined total of all ratings. Brands with equal overall satisfaction ratings are listed in alphabetical order.

See Our Ratings Methodology.

Small in stature, big in customer satisfaction: Kia achieves hatchback award for 2013

Car Awards 2013 - HatchbacksKia has made a clean sweep of five star ratings in our latest results, and proven themselves a standout hatchback brand in terms of customer satisfaction for 2013.

Along with five star achievements in areas such as value for money, reliability and performance, the manufacturer of cars like the Rio and Cerato has also received our Most Satisfied Customers Award – Hatchbacks, 2013.

Another hatchback heavyweight, Mazda, received five stars for new car reliability. Toyota, Suzuki, Ford, Volkswagen, Hyundai, Honda and Holden were also rated in this survey.

Hatchback drivers spend less on fuel

During times of rising fuel prices, it’s important to find fuel efficient cars for your weekly commute. In these survey results, we found that hatchback drivers spend an average of $33.51 on fuel every week, a full $13.12 cheaper than what the average motorist pays.

The savings are even more impressive when compared against other vehicle types:

  • Drivers of utes and people movers spend the most on fuel: $63.37 and $62.00 respectively.
  • It cost drivers roughly $57.00 to fuel up their four wheel drives and SUVs on a weekly basis.
  • Drivers of stock-standard sedans paid an average of $48.18 in petrol each week.

When asked why they purchased their new car, two in five hatchback drivers stated, “New cars are more fuel efficient.” Only a quarter of 4WD, ute and sports car owners responded similarly.

We also found that hatchbacks are a popular choice of vehicle for more women than men (36% versus 21%). On the other hand, men were more likely to own a sedan than women were (47% versus 40%).

Canstar Blue commissioned Colmar Brunton to survey 7,500 Australian consumers over a number of months to measure their satisfaction across a range of motoring products and services. The outcomes reported are the results from customers within the survey group – in this case, 669 people – who had bought a new hatchback car from a dealership in the last three years.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands that received three stars have still achieved a satisfaction measure of at least six out of 10.

Overall customer satisfaction

Kia customers were most satisfied overall with their new car. They received five stars for overall satisfaction, and were followed by four star recipients Mazda, Toyota, Suzuki, Ford, Volkswagen and Hyundai. Both Honda and Holden received three stars in this area.

Value for money

You can get great value for relatively low cost when it comes to a hatchback purchase. Kia stood out in this regard, achieving five stars for value for money. Mazda, Suzuki, Hyundai and Honda each received four star ratings, and Toyota, Ford, Volkswagen and Holden all finished with three.

Point of sale service

Great point of sale service can put your mind at ease when making a big purchasing decision. Kia received five stars in this area; Mazda, Toyota, Ford, Hyundai and Holden all achieved four, and Suzuki, Volkswagen and Honda each received three.

After sale service

Make sure you select a car brand that will provide top-tier service long after the initial purchase. Kia customers were most satisfied with the after sale service of their manufacturer. Kia secured a five star rating, Mazda, Toyota, Suzuki, Ford, Hyundai and Holden all achieved four, and Volkswagen and Honda both received three.

Reliability of vehicle

Both Kia and Mazda received top ratings for new car reliability, ahead of four star recipients Toyota, Suzuki, Ford, Volkswagen, Hyundai and Honda. Holden achieved three stars for reliability.

Performance of vehicle

Performance means power when you need it, dependable handling, smooth breaking – all the things that make a car great. Kia received five stars for performance; Mazda, Toyota, Ford, Volkswagen, Hyundai and Honda each received four, and Suzuki and Holden both finished with three.