Cars – Sedans – 2013 Ratings

Posted by Canstar Blue November 15th 2013

You are viewing the archived 2013 ratings for sedans. Go to the current sedan ratings.

* Overall satisfaction is an individual rating and not a combined total of all ratings. Brands with equal overall satisfaction ratings are listed in alphabetical order.

See Our Ratings Methodology.

Hybrid popularity not just smoke and mirrors

Car Awards 2013 - SedansEach year, more and more electric and hybrid cars are released into the Australian market, such as the Honda Civic Hybrid and Toyota Prius fleets.

Nearly one in three Australian motorists has considered purchasing a hybrid or electric vehicle in the last five years, according to the results of our most recent survey. So what is proving particularly enticing to these drivers?

Unsurprisingly, the main reason why a large percentage of drivers (70%) have considered a hybrid or electric is because they think it has better fuel efficiency. Furthermore, more than two thirds of respondents considered a hybrid or electric car because it is better for the environment and roughly two in five think they’re cheaper to maintain.

Supporting our findings, a paper published by the Department of Resources, Energy and Tourism stated that hybrid vehicles could have fuel consumption savings of up to 20% in comparison to other vehicles.

Roughly half of our surveyed motorists thought with their wallets instead, deciding that hybrid and electric vehicles are likely to decrease in price over the years. US publication RenewEconomy has stated that electric vehicles will become much more cost effective by the year 2017.

In direct contrast, the reason that 47% of respondents would not buy a hybrid or electric is because they think they’re more expensive than traditional cars.

Hyundai secure customer satisfaction award for sedans in 2013

No matter what kind of vehicle you plan on buying, you can use our customer satisfaction ratings to compare some of the best car brands available. We’ve surveyed sedan customers to determine which brands excel in the market today, with Hyundai emerging on top with our Most Satisfied Customers Award – Sedans for 2013.

The well-known Korean manufacturer secured five stars in all our ratings criteria – including sedan performance, reliability, value for money, and more. Hyundai also received our new car value for money award for the third year in a row.

However, four other brands also achieved five star ratings for point of sales service: Mitsubishi, Holden, Toyota and Honda. Mazda and Ford were also compared in these results.

Canstar Blue commissioned Colmar Brunton to survey 7,500 Australian consumers over a number of months to measure their satisfaction across a range of motoring products and services. The outcomes reported are the results from customers within the survey group – in this case, 696 people – who bought a new sedan car from a dealership in the last three years.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands that received three stars have still achieved a satisfaction measure of at least six out of 10.

Overall customer satisfaction

Hyundai surged ahead of other rated brands with a five star rating for overall customer satisfaction. Following were four star recipients Mitsubishi, Holden, Mazda, Toyota and Honda, as well as three star achiever Ford.

Value for money

The Korean automotive giant received five stars for sedan value for money, edging out four star performers Mitsubishi, Holden, Mazda, Toyota and Honda. Ford received three stars for value for money.

Point of sale service

A host of brands all received five stars for their point of sale service: Hyundai, Mitsubishi, Holden, Toyota and Honda. Mazda received four stars in this area, and Ford received three.

After sale service

Customers of Hyundai were most satisfied with the after sale service of their car manufacturer. Hyundai secured five stars for post-sale service; Mitsubishi, Toyota and Honda each received four; Holden, Mazda and Ford both followed with three.

Reliability of the vehicle

Hyundai achieved five stars for the reliability of its sedans. Mitsubishi, Holden, Mazda, Toyota and Honda all came next with four stars apiece; Ford finished with three.

Performance of the vehicle

Through storms, school runs and holiday road trips; good cars will continue to perform at their best. Customers of Hyundai were most satisfied in this regard, netting the brand five stars. Mitsubishi, Holden, Mazda, Toyota and Honda each received four star ratings, and Ford finished with three.

Past Ratings
Cars – Most Satisfied Customers (2012)
Cars – Most Satisfied Customers (2011)
Cars – Most Satisfied Customers (2010)
Cars – Sedans (2012)
Cars – Sedans (2011)