Air Conditioners – 2014 Ratings

Posted by Canstar Blue March 13th 2014

You are viewing the archived 2014 ratings for air conditioners. Go to the current air conditioner ratings.

* Overall satisfaction is an individual rating and not a combined total of all ratings. Brands with equal overall satisfaction ratings are listed in alphabetical order.

See Our Ratings Methodology.

View All Products or Split System Models ONLY

Ride the heatwave with our air conditioners award winner: Panasonic

Panasonic: Our 2014 Air Conditioners Award WinnerMore than 150 temperature records were broken during the 2013/14 Australian summer, according to a recent Climate Council publication. If you can’t stand the heat, investing in a good air conditioner can help combat the rising mercury at the push of a button.

We have once again surveyed air conditioner owners from across the nation, asking them to review their purchase experience. Not only did Panasonic accrue five star ratings in nearly all our criteria, they also received our Most Satisfied Customers Award – Air Conditioners, 2014.

Many popular appliance brands were also rated in this survey: Mitsubishi Electric, Fujitsu General, Daikin, Samsung, LG and Kelvinator. Both Fujitsu General and Daikin quietly excelled, having received five star ratings for how little noise their air conditioners make.

Australians turn to air conditioners for summer comfort

Given the soaring temperatures of Australia’s most recent summer, it’s no shock that roughly two thirds of respondents to our survey primarily rely on air conditioning to keep their house cool.

During the summer season, half our survey respondents use their air conditioners every day, while more than a third operate theirs weekly. Respondents from Victoria are most likely to use their air conditioner weekly (51%), while South and Western Australian residents are most likely to extend their use to every day (57%).

According to the aforementioned Climate Council report, we experienced:

  • 11 days above 42°C in Adelaide,
  • the driest summer for 45 locales in QLD, and 38 in NSW,
  • Sydney’s driest summer in 27 years, and
  • 20 days above 35°C in Canberra.

Source: ABC News

During winter, a still significant one in five respondents use their air conditioner each week. That said, one third of respondents confess they do not use their air conditioner at all during Australia’s coldest season.

Canstar Blue commissions Colmar Brunton to regularly survey 2,500 Australian consumers across a range of categories to measure and track customer satisfaction. The outcomes reported are the results from customers within the survey group who have bought a new air conditioner in the last three years – in this case, 596 people.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey.

Overall customer satisfaction

Panasonic received five stars for overall customer satisfaction, ahead of four star recipients Mitsubishi Electric, Fujitsu General, Daikin, Samsung and LG. Kelvinator finished with three stars.

Value for money

Panasonic customers were most satisfied with the value for money of their air conditioner purchase. This brand earned five stars, Mitsubishi Electric, Fujitsu General, Daikin, Samsung and LG followed with four apiece, and Kelvinator closed with three.


A reliable air conditioner can keep you in good stead for many summers and winters. Panasonic achieved five stars for air conditioner reliability, with Mitsubishi Electric, Fujitsu General and Daikin, following with four stars; Kelvinator, LG and Samsung received three.

After sale service and warranty

If you want peace of mind after your purchase, Panasonic earned five stars for after sale service and warranty in these results. Fujitsu General, Daikin and LG all received four stars, and Mitsubishi Electric, Samsung and Kelvinator finished with three.

Energy efficiency

Panasonic received five stars for how energy efficiency its air conditioners are; Mitsubishi Electric, Fujitsu General, Daikin, Samsung and LG followed with four, and Kelvinator finished with three.


Fujitsu General and Daikin both achieved five stars for how quiet and unobtrusive their air conditioners are. Panasonic, Mitsubishi Electric, Samsung and LG also performed well with four stars apiece, and Kelvinator was close behind with three.


Panasonic air conditioners received the top rating for its appliance appearance. This brand was followed by four star recipients Mitsubishi Electric, Fujitsu General, Daikin, Samsung and LG, and three star recipient Kelvinator.