Coffee Machines – 2014 Ratings

Posted by Canstar Blue April 3rd 2014

You are viewing the archived 2014 ratings for espresso coffee machines. Go to the current coffee machine ratings.

* Overall satisfaction is an individual rating and not a combined total of all ratings. Brands with equal overall satisfaction ratings are listed in alphabetical order.

See Our Ratings Methodology.

ALDI Expressi craft an award-winning coffee experience at home

Most Satisfied Customers - Espresso Coffee Machines, 2014In our recent survey, we asked Australian shoppers how they decided which coffee machine to buy. These were their responses:

  • 39% researched machines online,
  • 30% asked a friend / family member, and
  • 17% considered ratings and reviews from consumers like themselves.

Once you’ve sought the opinions of your mum/dad/best friend/hairdresser on what is best for your kitchen, you should do the same with our latest ratings. We asked everyday consumers to review their coffee machine brand across a number of areas; such as value for money, coffee taste, and design..

For the second year in a row, ALDI Expressi coffee machines have the most satisfied customers in Australia, which has earned the brand our award for 2014. They also achieved five star ratings in all but one area – otherwise excelling for coffee machine design, ease of cleaning, value for money, and much more.

Another extraordinary brand was Nespresso, who received five stars for reliability, ease of use, design, and the taste of its coffee. De’Longhi stood tall with a top rating for design, as did NESCAFÉ Dolce Gusto for ease of use and cleaning.

Sunbeam and Breville were also rated in this survey.

Canstar Blue commissions Colmar Brunton to regularly survey 2,500 Australian consumers across a range of categories to measure and track customer satisfaction. The outcomes reported are the results from customers within the survey group who have purchased and used a domestic espresso coffee machine in the last three years – in this case, 796 people.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10.

Overall customer satisfaction

Need the ultimate early morning caffeine hit? ALDI Expressi achieved five stars for espresso coffee machine satisfaction, followed by four star recipients NESCAFÉ Dolce Gusto, Nespresso, and De’Longhi. Both Sunbeam and Breville received three stars in this category.

Value for money

Buying a coffee machine can save you plenty of cash in the long run, but which brand will offer the most for your money? ALDI Expressi coffee maker owners were most satisfied with the value for money of their purchase, which earned the brand five stars. Sunbeam and NESCAFÉ Dolce Gusto both finished with four stars in this area; Breville, De’Longhi, and Nespresso followed with three.


Can you rely on your coffee machine to deliver the freshest and best brew every morning? Two brands excelled in this regard: ALDI Expressi and Nespresso. Each brand received five stars for reliability, and was followed by NESCAFÉ Dolce Gusto, De’Longhi, and Sunbeam with four. Breville came next with three stars.

Ease of use

Brewing a nice cup of coffee can be a breeze if you have the right machine Thankfully, caffeine addicts will be hard (not cold) pressed to find a machine that doesn’t deliver, as ALDI Expressi, NESCAFÉ Dolce Gusto, and Nespresso all tallied five star ratings for coffee maker ease of use. De’Longhi followed with four stars, and Breville and Sunbeam both received three.

Ease of cleaning and maintenance

NESCAFÉ Dolce Gusto and ALDI Expressi customers were most satisfied with the ease of which their coffee machine could be cleaned and maintained. Following our five star recipients were Nespresso and De’Longhi with four, then Sunbeam and Breville with three.

Design (including appearance / finish off the machine)

Is the coffee machine efficiently designed? Nespresso, De’Longhi, and ALDI Expressi all received five stars for coffee machine design; NESCAFÉ Dolce Gusto secured four, and Breville and Sunbeam both achieved three.

After sales service / warranty

If something goes wrong with your machine, it’s reassuring to know your manufacturer will replace or fix your machine. ALDI Expressi achieved five stars for after sales service, ahead of four star recipients Nespresso and De’Longhi. Breville, NESCAFÉ Dolce Gusto, and Sunbeam all received three stars for post-sale service.

Taste of the coffee

Nespresso customers were most satisfied with the taste of the coffee their machine produced. They received five stars; ALDI Expressi, NESCAFÉ Dolce Gusto, and De’Longhi all received four, and Sunbeam and Breville both finished with three.


Frequently asked questions

Australians are some of the biggest coffee drinkers in the world, but recent years have seen consumption in cafes drop. However, coffee has not become a less favourable option. Instead, the home coffee maker has seen a rise with almost half the homes of those who work over 60 hours a week having a machine and a third of families with one.

And it’s no wonder why coffee is so loved. It can boost your mood and keeps you energised before taking on a busy day. They’re a comfort and a treat, popular in most age groups. Coffee makers are a more affordable option than buying takeaways from coffee shops and those who drink regularly are making the change. Our surveys have found that Australians are happy to take a DIY approach to coffee!

But what are coffees roots and how did it become the loved beverage it is today? BTW – here’s a quick guide to types of coffee.

The coffee maker was conceptualised as part of the Industrial Revolution’s mechanical roster of discoveries during the 1800s. While coffee drinking started during 1100s in the Arabian Peninsula, the Napier Vacuum Machine served as the earliest form of the refined, modern coffee maker in 1840. It involved brewing coffee with the use of steamed and pressurised vacuums from the setup of a glass globe and a cylinder.

Australia opened its doors to the coffee shop culture when three Greek migrant brothers applied their roasting skills at Sydney during the late 1800s. Soon enough, commercial coffee roasting was also shared in Melbourne. Aussies experienced their first machine-made coffees as offered by Italian migrants in the 1950s.

Canstar Blue has many years of surveying on which coffee makers have performed best in the eyes of Aussie consumers – and here are some things that Aussies look for in a coffee machine. For this year, our respondents ranked these brands to be the best in brewing their caffeine fix:
  1. ALDI Expressi
  2. Caffitaly
  3. De’Longhi
  4. Nespresso
  5. Sunbeam
  6. Breville
  7. NESCAFÉ Dolce Gusto

Enjoy a cup of coffee anytime with a machine in the comfort of your home. Your choice of mechanism depends on a number of factors. You can be the constantly on-the-go type who’d appreciate the quickness and sleekness of capsule based machines. Or perhaps you’re the kind who’s picky in processing the flavour subtleties of your ground beans. This is how we use our coffee machines.

Here are the options for any type of coffee drinker:

Capsule based

These are your no-fuss caffeine fixers. By far, they’re the most convenient unit you can find. The next best thing to brewed coffee is an affordable pod based machine which comes in assorted tastes. At a minimum of $100, you can get a pod based coffee machine very affordably.

Automatic espresso machines

A strong shot of pure espresso can get you pumped up for any task. Automatic coffee makers skip the tedious step of measuring ground coffee on a tamper to extract the perfect shot.

They can also unfailingly make you a cup of latte or mocha at a touch of the pre-set button. Be prepared to spend at least $300 in buying this machine, but enjoy the savings as you are spared from takeaway cups at coffee shops.


This machine combines both the bean grinder and brewer in a single appliance unit. It’s advisable for those who’d like the purest taste of their coffee beans fresh from being ground in their own machine. Did you know your coffee beans’ freshness diminishes by at least 20% right after they are grinded and stored for filtering later on?

It’s the priciest among other coffee machines (starting at $1,000), but may be considered as every serious coffee lover’s joy. On a minor downside, bean-to-cup machines need elaborate cleaning every week to take out lodged granules and spills on drip trays.

There are countless ways to prepare an excellent cup of coffee. Read our coffee machine buying guide before you get started. And before purchasing a coffee machine, don’t forget to read our reviews and surveys to further guide you in choosing the unit which fits your lifestyle.

Canstar Blue commissions Colmar Brunton to regularly survey 3,000 Australian consumers across a range of categories to measure and track customer satisfaction. The outcomes reported are the results from customers within the survey group who have purchased and used an espresso machine within the last three years – in this case, 865 Australians.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then alphabetically. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.