Refrigerators – 2014 Ratings

Posted by Canstar Blue November 4th 2015

You are viewing the archived 2014 ratings for refrigerators. Go to the current refrigerator ratings.

* Overall satisfaction is an individual rating and not a combined total of all ratings. Brands with equal overall satisfaction ratings are listed in alphabetical order.

^ If Appliances Online do not stock a brand, you will be taken to further information on the Canstar Blue website. You agree that Canstar Blue’s terms and conditions apply to your use of the Appliances Online service.

See Our Ratings Methodology.

Electrolux ‘coolest kids on the block’ in latest refrigerator ratings

Electrolux  achieves fridge award, 2014How can we help Australians find one of the best fridges available? We asked customers to review their new fridge and rate their satisfaction level, so you can walk into a retailer and choose a brand with confidence.

The result? Electrolux has snuck in an award-win in this category for 2014 – ahead of Samsung, Fisher & Paykel, Westinghouse, LG, Kelvinator, and Whirlpool.

Customers considered these three things to be the most important when purchasing a new fridge:

  • reliability (36% agreed),
  • quality of fixtures (17% agreed), and
  • value for money (14% agreed).

Electrolux received five stars ratings in all three, in conjunction with top ratings for three other criteria (overall satisfaction, food freshness, and internal layout).

Fisher & Paykel fridges were another hot contender for an award win, receiving top ratings for reliability, value for money, after sale service, internal layout, and the quality of fixtures and fittings.  LG also received five stars for its internal layout.

Make sure you take a look at our results table above to see the full results.

Save money with your fridge

One fact that came out of our research this year is that Australians are quite conscious of their refrigerator’s running costs. More than two in four respondents to this recent survey told us they would be happy to replace their refrigerator, provided they could save money each month on its running costs.

Additionally, three in five found it cheaper to replace their fridge than to fix it.

It would seem then that buying a new refrigerator is on the cards for the many Australians who want to save money each month. We’ve come up with some more ways in which you can save money on this all-important appliance.

Buy a model with a better energy rating. Over a ten year period, EcoHub calculates that a one star fridge will use $250 more power than a three star model. Smart shoppers are taking notice of this, with three in five considering the energy rating of a fridge as a major factor in their purchasing decision. Buying a refrigerator is a long-term commitment, and it’s worth shelling out a little extra cash for a superior product.

Set your fridge temperature between 3 and 5 degrees Celsius. Your freezer should be set between -15 and -18 degrees Celsius too. Simply leave a thermometer in the appliance for five minutes to confirm the temperature is properly set.

Reseal your fridge. Fridge seals trap the coolness inside, and when they wear down the appliances needs to work harder (i.e. expend more power) to keep the temperature under control. Buying new seals and having them installed when appropriate is a simple way of maintaining your fridge. Ask your manufacturer how often they should be replaced (it will vary from model to model), and periodically check the seals by closing the door on a piece of paper – if it can be easily removed, the seals probably need changing.

Defrost your freezer. A frosty freezer needs more energy to keep cool. If your fridge doesn’t defrost automatically, get in there every once and a while and do it yourself with a wooden spoon or a paint scraper.

Reconsider how you store food. The more food is packed into a fridge, the harder it is to cool everything down (because the airflow gets interrupted by obstacles). Obviously, you can’t store those salmon fillets in the bread bin, but perhaps that jar of peanut butter doesn’t need to live in the fridge? Get into the habit of checking the storage instructions on the sides of containers to ensure you’re storing everything correctly. A quarter of our respondents clean out their fridge every week. Are you doing the same to keep your appliance clutter-free?

Move your fridge out of the sun and away from heat sources. Imagine your fridge is a performance athlete – placing it in sunlight will stress it out…so, don’t do that, or position it near the oven. Also ensure you clean the coils on the back of the fridge if you need to, as this will mean the appliance can operate at peak efficiency.

Switch your fridge off at night. This particular method of saving money involves cutting the power supply to your fridge through an outlet timer (which can be purchased from many hardware stores) when it is not in use or when it is coolest – namely at night. Fridges represent a significant annual outlay in energy costs, and this is one way to offset them…but it is an extreme solution.

We strongly recommend you ask the manufacturer of your fridge (all it takes is a quick email) before trying this – because while it may save money, it’s worth noting these appliances aren’t designed to be turned on and off at the wall every day. EcoHub recommends you use this technique on fridges that house non-perishable goods.

Thanks to EcoHub and the South Australian government’s website for some of these tips. If you want more information on what you need to be looking for when choosing a new fridge, our buying guide outlines everything you need to know.

How we rated refrigerators

Canstar Blue commissions Colmar Brunton to regularly survey 2,500 Australian consumers across a range of categories to measure and track customer satisfaction. The outcomes reported are the results from customers within the survey group who have bought a new refrigerator in the last three years – in this case, 776 customers.

Each brand must have received at least 30 responses in order to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey.