Electricity Providers for Businesses – 2014 Ratings

Posted by Canstar Blue July 1st 2014

You are viewing the archived 2014 ratings for small business electricity providers. Go to the current electricity provider ratings.

See Our Ratings Methodology.

AGL empower Australian small businesses, winning our 2014 award

AGL: Electricity Providers Award Winner for Small Business, 2014Close to half of the respondents to our recent survey of small business operators ensure they compare quotes from different electricity providers every year; to ensure they’re getting a good deal on their regular bill.

And given that close to a quarter of our respondents spent between $751 and $1,500 on their latest electricity bill, it’s clearly crucial to hunt down the best value brands wherever possible. Here at Canstar Blue, we’re ready to give you the tools to compare suppliers and find a winning brand.

In our inaugural ratings comparison of products and services for Australian small businesses, we’ve awarded one utilities provider our award for Most Satisfied Customers – Electricity Providers: AGL.

Our survey of hundreds of small business owners and decision makers aimed to uncover which electricity supplier brands resonates the most with Australia customers. AGL certainly did that, receiving five stars in all but one of our ratings criteria.

This brand emerged victorious in our comparison of five heavyweight utilities brands. Red Energy, Synergy, Energy Australia, and Origin were also rated. Let’s take a closer look at our 2014 results.

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Overall customer satisfaction

In our inaugural ratings in this category, AGL received five stars for overall customer satisfaction; just in front of four star recipient Red Energy, and three star recipients Synergy, Energy Australia, and Origin.

Value for money

Getting great value from your electricity bill can only be a good thing for your business’s bottom line. AGL achieved four stars for electricity provider value for money, with both Red Energy and Energy Australia close behind with three stars each. Synergy and Origin both finished with three stars in this area.

Uninterrupted supply

Imagine an ice cream store that makes all their money from peddling delicious desserts. Now, imagine how an unexpected outage might affect a business like that. Fortunately, many electricity providers go to lengths to ensure a steady, uninterrupted supply of electricity. AGL enjoyed another five star rating, this time for its uninterrupted supply of electricity. Red Energy, Energy Australia, and Origin all received four stars, and Synergy earned three.

Availability of payment plan options

Flexible payment plans are a lifesaver to many small businesses. Those with an AGL electricity account were most satisfied with their provider’s payment plans. This brand received five stars, and was followed by four star recipients Red Energy and Energy Australia. Next with three stars were utilities providers Synergy and Origin.

Customer service (e.g. email, telephone service)

Good communication between you and your electricity provider means you’ll be able to quickly resolve any issues without incident. AGL retained the lead, with five stars for customer service. Red Energy and Synergy both achieved four star ratings, and Energy Australia and Origin both received three.

Billing (e.g. billing clarity, accuracy)

Want to measure how successful your business is performing? One of the first steps is to keep detailed records – especially in regards to expenses. Your quarterly electricity bill is going to help out a lot in this regard. AGL customers were most satisfied with the clarity and accuracy of their electricity bills. Next with four stars was Red Energy, then three star recipients Synergy, Energy Australia, and Origin.

Information / advice on using electricity efficiently to save money

A good business will make sure they keep to its budget, and a smart way to do this is by keeping electricity costs down. Furthermore, it helps when your supplier lends a hand by offering tips on how to save. AGL remained in front, with five stars for its advice on how customers could save money and conserve energy. Synergy and Energy Australia both finished with four stars in this final area, with Red Energy and Origin next with three stars each.

How we rated electricity providers for small businesses

Canstar Blue commissioned Colmar Brunton to survey 855 small business owners and decision makers (i.e. the main decision maker for a small business) across a range of categories to measure and track customer satisfaction with products and services related to their business. The outcomes reported are the results from customers within the survey group who currently have an account with an electricity provider and have used it for work purposes – in this case, 522 small business owners/employees.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey.