Electricity Providers – VIC – 2014 Ratings

Posted by Canstar Blue November 1st 2014

You are viewing the archived 2013 ratings for Victorian electricity providers. Go to the current VIC electricity providers.

Go to the current VIC electricity providers.

* Overall satisfaction is an individual rating and not a combined total of all ratings. Brands with equal overall satisfaction ratings are listed in alphabetical order.
^ By clicking on a brand or ‘details’ button, you will leave Canstar Blue and be taken to our referral partner to compare. You agree that Canstar Blue’s terms and conditions apply to this referral. If you click on a brand that our referral partner does not cover, you will be taken to a brand page on Canstar Blue.
Canstar Blue research finalised in November 2014, published in November 2014.

Choosing the right electricity provider

Momentum Energy: 2014 electricity award winners in VictoriaVictorians have a problem: there’s too much choice when it comes to picking an electricity product. We’re here to help.

We commissioned Colmar Brunton Australia (as we do every year) to survey Australians across the country, and find out what they think of their electricity provider. The results of these surveys paint a picture about how these customers really feel about their power company.

In our latest survey, Victorians have been most impressed with Momentum Energy, a company that received top ratings in all our survey criteria – including value for money, customer service, and availability of payment plans. In a comparison of eight different brands, Momentum achieved our Most Satisfied Customers Award – Electricity Providers, Victoria.

Lumo Energy, Red Energy, AGL, Simply Energy, Origin Energy, Dodo Power & Gas, and Energy Australia were all rated in this survey as well. Make sure you use the results table to see how your current provider stacks up to the competition.

What does the average Victorian pay for electricity?

More than three in five Victorians who responded to our recent survey find the process of switching utilities providers ‘daunting’. More than 60%! And this is from survey respondents who live in a state whose retail electricity industry has been fully deregulated for nearly six years, making the market all the more competitive and giving consumers plenty of power companies to choose between.

There are certainly many reasons to switch, not the least of which is that roughly 28% of our survey respondents consider electricity to be their most concerning expense. More Victorians are concerned about electricity costs than those who are worried about loan repayments.

And what makes up a Victorian’s electricity bill, which – according to Sustainability Victoria – costs an average of $2,800 annually? Mostly, it’s your fridge, your lighting, and your hot water system – all of which encompass half of your electricity bill spend.

Household Bill Spend Victoria

Data Source: Sustainability Victoria, 2013

This lines up with some of our findings, in which

  • 40% of Victorian respondents leave three to five appliances on standby,
  • 25% leave six to ten, and
  • 10% leave 11 to 20 appliances on standby.

So first things first: reduce your electricity bill by keeping a close eye on how you use your everyday household appliances.

Frequently Asked Questions

Canstar Blue commissions Colmar Brunton to regularly survey 3,000 Australian consumers across a range of categories to measure and track customer satisfaction. The outcomes reported are the results from customers within the survey group who have an electricity account and have paid the bills in the last two years – in this case, 1,312 Victorians.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. The ratings table is first sorted by star ratings and then alphabetically. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.