Courier Services for Businesses – 2014 Ratings

Posted by Canstar Blue July 3rd 2014

You are viewing the archived 2013 ratings for laundry powder. Go to the current laundry powder ratings.

See Our Ratings Methodology.

Australia Post leads in courier customer satisfaction

Courier Services - Small Business Award WinnerSmall business owners around Australia rely on courier services all the time, so we endeavoured to find out which one customers are most satisfied with.

Australia Post has been award Most Satisfied Customers in this category for 2014, just ahead of DHL Express. Results were neck and neck in certain areas, with DHL express securing top ratings in many criteria.

However, Australia Post took the lion’s share of the five star ratings, topping the list for:

  • overall customer satisfaction,
  • value for money,
  • website useability,
  • the speed in which they delivered goods (a rating it shared with DHL Express),
  • the reliability of its service, and
  • on-time arrival (i.e. the regularity in which packages were delivered on time).

Australia Post also achieved four stars for pickup service and for how effectively they dealt with complaints, and a three star rating for call centre customer service.

Looking to our other rated brand, DHL received five stars for

  • pickup service, and
  • speed of delivery.

Additionally, they tallied four star ratings in the areas of overall satisfaction, value for money, call centre service, website, complaints handling, service reliability, and on-time arrival.

Canstar Blue commissioned Colmar Brunton to survey 855 small business owners and decision makers (i.e. the main decision maker for a small business) across a range of categories to measure and track customer satisfaction with products and services related to their business. The outcomes reported are the results from customers within the survey group who have used a courier for work purposes – in this case, 421 small business owners/employees.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey.