Gym Ratings & Reviews

Compare some of the best gym brands using our customer satisfaction ratings comparison of health club member satisfaction.

* Overall satisfaction is an individual rating and not a combined total of all ratings. Brands with equal overall satisfaction ratings are listed in alphabetical order.
Canstar Blue research finalised in April 2015, published in May 2015.

See Our Ratings Methodology

2015 Award for Gyms

Most Satisfied Customers | Fernwood

Fernwood has achieved our Most Satisfied Customers Awards – Gyms in 2015, despite some incredibly tough competition. It’s the only rated gym that accepts women members only. Even so, this certainly didn’t stop them from securing our award for the second year in a row.

Fernwood ‘ups the intensity’ in this year’s Gym Awards

Looking to keep fit all year long? You’ll need a top-tier gym to keep you trained and trim, and our ratings are here to help you find one.

Fernwood has achieved our Most Satisfied Customers Awards – Gyms in 2015, despite some incredibly tough competition. It’s the only rated gym that accepts women members only. Even so, this certainly didn’t stop them from securing our award for the second year in a row.

Fernwood was rated alongside Jetts, Plus Fitness, Anytime Fitness, Genesis, Goodlife, Fitness First, and Snap Fitness; and our award winner was top of the mountain in several important areas:

  • Overall customer satisfaction. When it came down to it, Fernwood members were most satisfied overall with the fitness club they signed up for.
  • Equipment and facilities: Whether it’s free weights, cardio equipment, saunas or even access to hairdryers – access to good quality equipment can ensure you make the right gains at the right time. Fernwood had a terrific range of equipment ready for its members.
  • Range of special offers. Currently, there’s a free 7 day pass when you sign up to Fernwood. Offers like these could explain how this brand achieved a five star rating in this area.
  • Staff availability. Need someone to spot you for a particularly tricky weights exercise? Need a bit of insight into what meals will keep you full throughout the day? The all-female staff at Fernwood should be able to lend a hand.
  • Social atmosphere. Exercise is important, but it’s hardly glamorous – thanks to the sweat and tears. Because of this, some of us feel a little vulnerable in a gym, so a club that endeavours to build a welcoming atmosphere to members is top-tier in our books.

But what about the men of Australia looking for a great place to work out? There are plenty of other rated brands who performed really well in these results; with Jetts, Plus Fitness, Anytime Fitness, Genesis, Goodlife all receiving four stars for overall customer satisfaction.

  • Jetts achieved five stars for value for money, access, and the flexibility of its membership – not entirely unsurprising given it has a ‘no contracts’ signup and 24/7 club access.
  • Anytime Fitness secured five stars for access; and
  • Plus Fitness took out five stars for the flexibility of its membership.

What’s the biggest barrier to ‘hitting the gym’?

Our survey results looked at more than just brands. We asked Australians about the workout habits, with one of the more interesting questions being, “What stops you from working out at the gym?

A little more than 1 in 2 respondents surprised us by stating their chief reason for shirking the gym was a lack of free time, while only 14% cited cost. Another 14% said they were intimidated by other gym members, and 13% simply do not enjoy exercising in front of people.

What’s the gym going to cost each month?

Our research tells us that the average Australian pays roughly $72 a month on the gym, but the price varied from state to state.

Queensland New South Wales Victoria South Australia Western Australia
Monthly gym spend ($) $60 $73 $77 $68 $84

Source: www.canstarblue.com.au Gyms survey 2015, conducted on by Colmar Brunton

Interestingly, one in four Australian gym-goers are willing to pay more in membership fees if their gym was single sex. Anything to cut out distractions, we suppose!

Why join the gym in the first place?

Three quarters of Aussies who responded to this survey say that joining a gym helped them achieve their goals (e.g. fitness, muscle gain, weight loss). That’s the best reason surely! We also asked them what their reason was for joining in the first place, which shines s little light on those fitness goals.

  • 49% wanted to improve their fitness.
  • 29% wanted to lose weight, although this increased to 33% when we asked women.
  • 11% wanted to gain muscle. However, this increased to 18% when we asked men.

There are few bad reasons to join a gym, so consider a trial run this weekend – you’ll probably enjoy yourself!

Frequently asked questions

Canstar Blue commissions Colmar Brunton to regularly survey 3,000 Australian consumers across a range of categories to measure and track customer satisfaction. The outcomes reported are the results from customers within the survey group who regularly visit a commercial gym that is part of a chain (i.e. has gyms in multiple locations), where they pay a membership/attendance fee (i.e. not a free gym) – in this case, 939 Australians.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then alphabetically. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.