2015 Motorcycle Helmets
Posted by Canstar Blue September 26th 2016
A helmet is the first line of defense when the worst happens, so check out our articles on motorcycle helmets to keep informed of any new innovations and tips in this area.
* Overall satisfaction is an individual rating and not a combined total of all ratings. Brands with equal overall satisfaction ratings are listed in alphabetical order.
Canstar Blue research finalised in July 2015, published in August 2015.
Nolan helmets are a snug fit for our customer satisfaction award
Helmets are easily the most vital piece of protective gear for when you jump on your motorcycle. Whether you’re cruising down the road to your local shops or tearing up a racetrack on your top-of-the-line superbike, a quality helmet is always a mainstay. Helmets protect your head and face in the event of an accident, as well as insulating you from the elements when you’re out riding.
You should always opt for a new helmet rather than a pre-owned one to make sure you’re getting the highest quality protection, but the market for new helmets consists of a lot of different products. When you’re comparing characteristics like durability, price, comfort and more, how can you be sure which brand is the best?
At Canstar Blue, we’ve researched the opinions of motorcycle owners around Australia to get the facts about which brands Aussies are most satisfied with. We compared motorcycle helmets across several criteria and found one brand which emerged superior to the rest, Nolan. With a five-star rating for the all-important overall satisfaction, it takes out our Most Satisfied Customers Award for Motorcycle Helmets.
Nolan turned in a dominant performance across the board, with its satisfaction ratings from Aussie customers earning the brand top marks across every single one of our criteria. The company beat several strongly performing brands to claim the top spot, with the four-star achievers consisting of AGV, Arai, Bell Helmets, Shark and Shoei. Also in our ratings were Fox and Rjays with three stars overall.
Value for money
A helmet is an expensive proposition, especially seeing as it’s one of the few products in our lives where skimping on quality really isn’t an option. Nevertheless, a helmet that offers good value for money – i.e. provides a good balance between price and quality – is always a more attractive proposition. As previously mentioned, Nolan scored five stars for the value of their helmets, with the four-star achievers being AGV, Bell, Shoei and Rjays.
It’s absolutely essential for your helmet to be comfortable, especially if you commute on your bike every day. It’s clear from our satisfaction ratings that brands take comfort seriously, with a whopping three brands achieving a perfect five-star rating here – Nolan, AGV and Shoei. With the exception of three-star achiever Fox, all the remaining brands finished with four stars for comfort satisfaction, showing just how important a consideration it is for both brand and customer.
A similar category to comfort, a helmet’s fit needs to be just right – loose enough not to be constricting, but firm enough to keep your head protected and to not move around. Nolan again had the highest satisfaction scores for the fit of their helmets, followed by AGV, Arai, Bell, Shoei and Rjays with four stars each.
Ease of cleaning
Another everyday consideration is how simple it is to clean and maintain your motorbike helmet – seemingly an important factor for Nolan and AGV, having earned top marks from our survey respondents. Rjays, Bell and Shoei also scrubbed up well and scored four stars for satisfaction when it came to ease of cleaning.
Whilst crash protection is a given considering the tight regulations that helmets are subject to, a less obvious characteristic is how long your helmet will last. A new helmet should last you for years (provided you don’t damage it) and a long-lasting helmet means reliable protection and better value. Five stars were awarded to Nolan, Shoei and AGV, all of which topped the ratings for durability; one star behind these three was Bell and Rjays.
Whilst the roar of your V-twin Harley is a beautiful thing to listen to, it’s still important to protect your ears in the long term! The padding in most helmets does a good job of noise dampening, but there are still some manufacturers which go the extra mile. Nolan and Shoei shared the honours for noise suppression satisfaction on five stars apiece, whilst Bell Helmets also did well to score four.
Important though face protection is, you still need to be able to see where you’re going from inside a helmet – indeed, a helmet that allows you more peripheral vision is likely safer than a narrow one because it lets you identify and avoid potential hazards. The top rated brand here was Nolan once again, completing the company’s impressive sweep of our rated criteria; in second place on four stars were consistent performers AGV, Bell and Shoei.
Frequently asked questions
Canstar Blue commissioned I-view to survey 882 Australian motorcycle riders in order to measure and track customer satisfaction. The outcomes reported are the results from customers within the survey group who have purchased and used a motorcycle helmet in the last 2 years – in this case, 562 Australians.
Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then alphabetically. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.