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Does your kitchen or living room need sprucing up? See which brand of paint is best for the job with our customer satisfaction ratings.
* Overall satisfaction is an individual rating and not a combined total of all ratings. Brands with equal overall satisfaction ratings are listed in alphabetical order.
Canstar Blue research finalised in March 2016, published in May 2016.
See our Ratings Methodology.
Most Satisfied Customers | Solver Paints
Solver Paints turned out to be a colourful winner, with a near-perfect set of customer satisfaction ratings across the board. An Australian brand, Solver Paints is manufactured in South Australia, and unlike with some brands, consumers who buy Solver Paints can benefit from the advice of its experts in one of many service centres across the country.
Home renovation shows get Aussies painting
Turn on your TV at prime time most evenings and you’re likely to see the latest DIY home renovation shows in full swing, with Aussies from all over the country getting together to squabble over the latest poorly-constructed coffee table or crookedly-hanging photo frame. Yes, these shows (House Rules, The Block, etc) are just a bit of entertainment, but they’re also helping to encourage a few couch potatoes back to action, in a bid to liven up their own homes, our research found.
We’ll get back to that in a moment, but first, let’s find out which brand of house paint these born again DIY heroes – and the more established hardware enthusiasts amongst us – think brushes up best around their homes. To find out, we surveyed more than 1,000 men and women to get their thoughts on the paint they most recently purchased and used. We wanted to know which brand has the best range, is most durable, is the easiest to apply, produces the finest finish, and is deemed the best value for money.
Solver Paints turned out to be a colourful winner, with a near-perfect set of customer satisfaction ratings across the board. An Australian brand, Solver Paints is manufactured in South Australia, and unlike with some brands, consumers who buy Solver Paints can benefit from the advice of its experts in one of many service centres across the country. That’s the benefit of buying local.
Painting mishaps and arguments
Any professional advice is helpful and it seems that for many Aussies, it is certainly needed, with a fair few painting mishaps reported by those who took part in our survey. Four out of ten (41%) adults told us they have bought a paint colour based on a swatch sample, but found that it didn’t look the same once it had been applied! No wonder then that more than a quarter (26%) of respondents admitted to painting a room a colour they later regretted, while a similar number (28%) have argued with their family over which colour would be best suited to a room.
Fortunately, there are a growing number of online resources that can help you pick the perfect colour for your walls. Indeed, one in five (21%) people told us they have used an online virtual tool to choose a paint colour (where you can actually see what your room will look like in that shade of peachy pink or mustard yellow). And of those who have used these tools, the majority (82%) said they were helpful.
Picking the right colour for the room you’re decorating is the first challenge you face, but then it’s about digging out your old clothes and getting to work. No matter what colour you choose, it’s no good to you if it’s difficult to apply, and turns out to be less durable that you would have hoped. So, when the job is done, what actually drives customer satisfaction? We found:
- Durability: 26%
- Ease of application: 23%
- Quality of finish: 21%
- Value for money: 19%
- Range of finishes: 12%
So before you argue over colours, make sure you find a brand of paint that is durable and easy to apply. Otherwise, you could end up back on your couch watching the TV.
The impact of home renovation shows
That’s the perfect segue back to our research findings, which found that 41% of Aussies – who have painted their home in the last three years – were inspired to do so after watching a home renovation shows. And young people are even more likely to dust off a paint brush as a result, with 60% of 18 to 29 year olds and 50% of adults in their 30s motivated to get busy. These shows also proved inspiring for 49% of women, but just 32% of men.
Whatever your motivation to get painting, we hope our customer reviews are helpful.
Frequently asked questions
Canstar Blue commissioned Colmar Brunton to survey 3,000 Australian consumers across a range of categories to measure and track customer satisfaction. The outcomes reported are the results from customers within the survey group who have purchased house paint in the last three years – in this case, 1,028 people.
Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then alphabetically. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.