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1st Energy Review

1st Energy is a relatively new, Australian-based energy company, retailing electricity to homes and businesses across New South Wales and Victoria. The company says it is dedicated to customer service and giving customer’s peace of mind that their energy retailer looks after them. 1st Energy backs this claim by promising not to take away its generous discounts at the end of the contact term – something that few other retailers will guarantee.

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1st Energy Plans

1st Energy offers electricity to both residential and business customers. In addition to mandatory standing offers, 1st Energy has a single market offer. This is a 24 month contract with 1st Energy’s lifetime guarantee. It also comes with a service guarantee, price match guarantee, and a generous discount on usage charges when you pay your bills on time. The discount varies depending on the location and customer type (see below). The catch is that exit fees apply if you want to leave before your 2 year contract has expired.

1st Energy discounts

New South Wales Victoria
Residential Customers 20% 40%
Business Customers 27% 38%

As a small retailer, 1st Energy doesn’t really offer much in the way of gimmicks, instead trying to attract customers with its commitment to quality service. And the huge discounts, of course.

1st Energy Rates

Do the large 1st Energy discounts equate to cheap electricity? To find out, Canstar Blue calculated the expected quarterly bill for a standard five person household signed up to 1st Energy’s market contract.

1st Energy prices New South Wales

Electricity plan Discount Non-discount cost Discount cost
1st Saver 20% $583.64 $483.95

Costs based on annual usage calculations broken down into quarterly payments. Calculations based on statistics from AER for a five person household on the Ausgrid network, January 2017.

Keep in mind that these prices are based on the Ausgrid energy network. Customers on the Endeavour or Essential Energy networks may be charged differently. See how 1st Energy compares to other retailers in the Sydney area with our NSW price comparison.

1st Energy prices Victoria

Electricity plan Discount Non-discount cost Discount cost
1st Saver 40% $597.31 $407.37

Costs based on annual usage calculations broken down into quarterly payments. Calculations based on statistics from AER for a five person household on the Citipower network. January 2017.

1st Energy prices are reasonably competitive in Victoria. You can see how it stacks up compared to other retailers in Victoria price comparison table. Keep in mind these rates are based on the Citipower network in Melbourne and that customers on other networks will receive different rates.

Service guarantee

The 1st Energy website says: “We believe sales customer service should be professional and straight forward.” To prove its commitment to its customers, 1st Energy promises to respond to any email within one day. Rather not deal with your energy company over the phone? No worries, 1st Energy’s online self-service means you can manage your energy account at your own leisure.

Price Match Guarantee

Pretty much every energy company promises the best price on electricity, but few are willing to put their money where their mouth is. 1st Energy promises to try to match any better offer, and if it can’t, 1st Energy will let you leave without exit fees.

Account management

1st Energy’s online My Account service provides customers with a number of tools via which they can monitor and manage their account. Via My Account, customers can:

  • Pay their bill
  • Check their usage
  • Access their account details
  • Access their latest invoices

When it comes to invoicing, 1st Energy issues invoices on a monthly basis, with customers able to make payment via:

  • Credit card and MasterPass online via 1st’s payment portal
  • Credit card via phone
  • Direct debit
  • BPay
  • Cheque via mail

1st Energy is a new retailer trying to attract customers with big headline discounts and the promise of great service. You could argue this is nothing new, but then you’ll only really know how good an electricity retailer is (and how much it sticks to its word) when you become a customer. In this case, you’ll have to sign up to a two-year contract with exit fees to find out.

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