ActewAGL Review

Electricity and gas retailer and distributor ActewAGL provides residential and business energy services in the Australian Capital Territory and New South Wales.

Having been set up in October 2000, with AGL and the ACT government-owned Icon Water (formerly ACTEW Corporation) entering into a joint venture, ActewAGL states that with its predecessors it has been supplying services to Canberra and the region since 1915.

“The journey began in 1915 with the Kingston Powerhouse, which was built to supply the newly established national capital,” ActewAGL states. “Over the years, we’ve contributed to the building of Canberra’s vital infrastructure, and we continue to lay the foundations for new suburbs and precincts.”

ActewAGL is made up of two partnerships: ActewAGL Retail, owned equally by Icon and AGL Energy via subsidiary companies, and ActewAGL Distribution, owned equally by Icon and Jemena via subsidiary companies.

ActewAGL Retail’s footprint extends to centres including Queanbeyan, Goulburn, Yass, Young, Nowra and Bega, with ActewAGL Solar also selling rooftop PV solar systems to ACT residents.

ActewAGL Distribution, meanwhile, owns and operates the ACT electricity and gas networks, along with gas networks in Queanbeyan and Palerang shires and Nowra.

“We might be one of the oldest businesses in the region, but we’re looking to the future for energy solutions like battery storage, electric vehicles and emerging technologies,” ActewAGL states. “Assisting our customers to save energy is an important focus and we offer a range of workshops, online tools and free programs to help our customers take control of their energy use.”

 

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What’s on offer from ActewAGL?

ActewAGL provides a range of plans in both the ACT and areas of NSW, offering a variety of pricing structures, which can appear quite confusing. In the ACT, ActewAGL’s electricity plans comprise its home, home with off-peak, home saver, home saver+, home time-of-use and home time-of-use with off-peak, plans. In NSW, its pricing structure includes home, home with controlled load, home time-of-use and home time-of-use with controlled load.

Consumers can search via postcode via the ActewAGL website to see what’s on offer in their area, and have the option to sign up online. Across its plans, ActewAGL’s residential offers provide customers with:

ACT

  • 12 per cent off electricity usage
  • 12 per cent off natural gas usage
  • No exit fees
  • 1-year benefit term

NSW

  • Up to 22 per cent off electricity usage
  • Up to 12 per cent off natural gas usage
  • 2-year benefit term

 

Customers also have the option of adding Greenchoice, under which ActewAGL purchases electricity from renewable sources, like wind power, biomass, mini-hydro and solar.

Greenchoice, which is independently assessed by GreenPower (a voluntary government accredited program that enables an electricity provider to purchase renewable energy on a household’s behalf), provides two different ways to purchase green energy.

Under its fixed-use option, ActewAGL purchases a fixed amount of green energy on the customer’s behalf each day, while under the percentage-based option customers can choose what percentage of their electricity bill will be displaced by green sources.

ActewAGL additionally offers a range of solar system options, comprising solar panel systems across a variety of sizes, along with residential energy storage batteries.

Customer service

ActewAGL’s website help and advice page provides links to a variety of topics, with consumers also able to search for information via the ActewAGL website’s search engine.

Consumers can contact ActewAGL by phone and via its website’s enquiry form, while ActewAGL is also active on social media platforms Facebook and Twitter.

ActewAGL Assist stores provide electricity and natural gas services assistance, and the ActewAGL Energy Shop electric and natural gas heating, cooling and hot water options assistance, with store locations available via ActewAGL’s website.

Consumers can also register for ActewAGL’s Power Panel, which ActewAGL describes as “an online space that allows you to help shape everything from our future advertising campaigns to new products and services”.

“Every time you complete a Power Panel survey, you’ll be rewarded with points redeemable for an instant ActewAGL Flexi eGift Card valued at a minimum of $5,” ActewAGL states. “The value of the reward may increase depending on the length and complexity of the survey.”

Account management

ActewAGL’s epayplus service provides customers with a variety of account monitoring and management tools, including:

  • Receive bill online with email notification
  • View account history
  • Access past bill details
  • Pay account online
  • Estimate utility spend to date
  • Update personal details
  • Subscribe to special offers and latest news

 

ActewAGL’s invoice payment options comprise via:

  • Online via epayplus
  • Direct debit
  • Credit card via phone
  • BPay
  • Cheque via mail
  • In-store at an ActewAGL store or Australia Post office

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