AGL Energy Review

Integrated energy company AGL is one of Australia’s oldest companies, originally established as the ‘Australian Gas Light Company’ to bring power to Sydney in 1837 – hence the ‘AGL’ acronym. It’s now one of the biggest energy retailers in the country, with millions of gas, electricity and solar customers.

Operating primarily in Queensland, New South Wales, Victoria and South Australia, AGL – which began trading on the Australian Stock Exchange in 2006 following its merger with Alinta and the subsequent separation of AGL Energy – provides its customers with a wide range of electricity and gas services, including fixed and variable rate tariffs.

“Drawing on over 175 years of experience, AGL serves its customers throughout eastern Australia with meeting their energy requirements, including gas, electricity, solar PV and related products and services,” AGL states. “AGL has a diverse power generation portfolio, including base, peaking and intermediate generation plants, spread across traditional thermal generation as well as renewable sources, including hydro, wind, solar, landfill gas and biomass.”

AGL claims to be “the largest ASX-listed owner, operator and developer of renewable energy generation in the country”.

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AGL Energy Plans

AGL offers a range of plans for both residential and business customers (providing services for small and medium to large businesses), with customers able to sign up online or by calling the AGL customer service line.

Across its plans, AGL offers direct debit and pay-on-time discounts, while customers who sign up for both electricity and gas plans can receive a further “Double Up” discount. AGL also offers once-off credit for online sign-up to certain plans, which is applied to the first bill issued under the plan. Online sign-up credit is usually $25 or $50 depending on where you live.

Customers additionally have the choice of adding one of AGL’s Green Choice products to their electricity plan, with AGL sourcing electricity equal to 10, 20 or 100 per cent of their entire household electricity consumption from renewable energy sources, approved under the GreenPower voluntary government accredited program.

AGL’s residential market offer energy plans, which vary state by state, include:

  • AGL Set and Forget: a variable rate plan providing customers with a direct debit discount off usage charges for 12 months (the percentage of which varies state by state but can be as much as 28%), a further 2% Double Up discount for those who sign up for both electricity and gas, and once-off online sign-up credit which again varies betwene states
  • AGL Savers: a variable rate plan providing customers with a pay on time discount for 12 months (the percentage of which varies state by state but can be as high as 26%), a further 2% Double Up discount for customers who receive both electricity and gas with AGL, and once-off online sign-up credit
  • AGL Fixed: a fixed-rate plan, with rates locked in for two years and not changing, and once-off online sign-up credit

These plans are consistent for both electricity and gas supply, although conditional discounts can vary significantly and are known to change frequently.

The AGL Set and Forget and Savers deals have 12 month benefit periods, after which the discount may be lost. AGL also offers standing offer contracts in each state it services, but these plans have no conditional discounts and are usually more expensive than market offers.

A range of different tariff options are available for each of the aforementioned plans (depending on where you live and your meter tyre), including single rate, two rate, time of use, demand and flexible pricing. Unless you have a smart meter installed at your property, you will only have access to single rate tariffs. However, these can still include controlled loads.

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AGL Electricity Rates

AGL is generally a competitively-priced electricity retailer, often with some of the biggest conditional discounts on offer in each state. However, consumers should be aware that big discounts do not always result in the cheapest overall prices. That’s why it’s important to compare rates in your retailer’s energy price fact sheets. AGL’s price fact sheets can be found here.

To offer a guide as to where AGL sits amongst the cheapest energy retailers in your state, Canstar Blue regularly compares electricity plans to show what households can expect to pay if they sign up with the highest discounted offer of the compared providers. The following quarterly costs are based on single rate tariffs and average energy consumption figures for five person households.

AGL Electricity Prices Victoria

Electricity Plan Discount Non-discount cost Discount cost
Set and Forget 28% $508.35 $396.86

Costs based on annual usage calculations broken down into quarterly payments. Calculations based on statistics from the AER for a five person household. Costs based on Citipower network as of April 2017.

These costs are for households on the Citipower network in Melbourne. Prices on other distribution networks in Victoria may differ. You can see how AGL compares to other retailers in the state with our electricity cost comparison report for Victoria.

AGL Electricity Prices NSW

Electricity Plan Discount Non-discount cost Discount cost
Set and Forget 15% $546.96 $476.74

Costs based on annual usage calculations broken down into quarterly payments. Calculations based on statistics from the AER for a five person household. Costs based on Ausgrid network as of April 2017.

These costs are for households on the Ausgrid network covering parts of Sydney and northern NSW. Prices for other distribution networks in NSW may differ. Find out how AGL compares to other retailers in the state with our NSW electricity cost comparison report.

AGL Electricity Prices QLD

Electricity Plan Discount Non-discount cost Discount cost
Set and Forget 12% $563.28 $507.55

Costs based on annual usage calculations broken down into quarterly payments. Calculations based on statistics from the AER for a five person household. Costs based on Energex network as of April 2017.

These costs are based on the Energex network covering all of Brisbane and South East Queensland. Households in regional Queensland are only supplied by Ergon Energy. See how AGL compares to other electricity retailers in SE Queensland with our cost comparison report.

AGL Electricity Prices SA

Electricity Plan Discount Non-discount cost Discount cost
Set and Forget 12% $680.87 $607.71

Costs based on annual usage calculations broken down into quarterly payments. Calculations based on statistics from the AER for a five person household. Costs based on SA Power Network as of April 2017.

These costs apply to households right across Adelaide and South Australia. Find out how AGL compares to other providers with our SA cost comparison report.

Solar Power with AGL

AGL provides a range of solar services for both residential and business customers. Among AGL’s offerings is its solar Smart Plan, which runs separate to a customer’s regular retail electricity contract, with AGL installing the solar system, monitoring it and taking care of maintenance for the duration of the plan.

AGL’s Solar Command tool allows for users to monitor the performance of the system, helping to maximise output efficiency. The company also offers battery storage for solar, with customers interested in a solar system able to get an estimated system size and cost via the AGL website.

AGL Rewards

AGL customers can join the AGL Rewards program, comprising special offers, discounts and benefits at over 1,600 participating businesses nationally, including discounts on a range of popular gift cards, as well as discounted movie tickets, up to 50% off at selected restaurants, discounted travel and accommodation, and reduces prices for certain attractions and theme parks.

AGL also provides its customers the opportunity to collect flybuys shopping rewards program points via a number of different offers. By signing up online, customers can earn 10,000 bonus points straight away.

Billing Options

In terms of invoice payments, AGL offers a range of options, with customers able to pay via the AGL website by either credit card or PayPal, by direct debit, BPay, Post Billpay, or in person at Australia Post offices, and via post by cheque or money order.

AGL’s Bill Smoothing provides for the estimated total cost of a customer’s energy bills for the next year to be spread across equal monthly or fortnightly instalments, with weekly instalments also potentially available for direct debit customers.

Helpful Tools

AGL provides a range of tools for account management, with AGL Energy Online allowing customers to view and monitor their energy usage and bill details, pay their bills, receive bills via email, update personal details and organise a home or small business move. Customers can also manage their account via the AGL Energy app.

My AGL IQ, meanwhile, provides for customers to monitor and manage energy usage, track how much energy is being used, compare energy usage to similar homes (residential accounts only), build a personal energy-saving action plan, complete a home profile to receive more targeted energy saving advice and tips, and set goals and track performance against them.

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