AGL Energy Review

Integrated energy company AGL is one of Australia’s oldest companies, having been established as the ‘Australian Gas Light Company’ to bring power to Sydney in 1837.

Now operating in Queensland, New South Wales, Victoria and South Australia, AGL – which began trading on the Australian Stock Exchange in 2006 following its merger with Alinta and the subsequent separation of AGL Energy – provides its customers with a range of electricity and gas services.

“Drawing on over 175 years of experience, AGL serves its customers throughout eastern Australia with meeting their energy requirements, including gas, electricity, solar PV and related products and services,” AGL states. “AGL has a diverse power generation portfolio, including base, peaking and intermediate generation plants, spread across traditional thermal generation as well as renewable sources, including hydro, wind, solar, landfill gas and biomass.”

AGL claims to be “the largest ASX-listed owner, operator and developer of renewable energy generation in the country”.

What does AGL offer?

AGL offers a range of plans for both residential and business customers (providing services for small and medium to large businesses), with customers able to sign up online or by calling the AGL customer service line.

Across its plans, AGL offers direct debit and pay-on-time discounts, while customers who sign up for both electricity and gas plans can receive a further “Double Up” discount. AGL also offers once-off credit for online sign-up to certain plans, which is applied to the first bill issued under the plan.

Customers additionally have the choice of adding one of AGL’s Green Choice products to their electricity plan, with AGL sourcing electricity equal to 10, 20 or 100 per cent of their entire household electricity consumption from renewable energy sources, approved under the GreenPower voluntary government accredited program.

AGL’s residential energy plans, which vary state by state, include:

  • AGL Set and Forget: a variable rate plan providing users a direct debit discount (the percentage of which varies state by state), a 2 per cent Double Up discount for customers who also sign up for both electricity and gas (available in New South Wales, Victoria and South Australia), once-off online sign-up credit (varying state by state) and monthly billing and eBilling.
  • AGL Savers: a variable rate plan providing users a pay-on-time discount (the percentage of which varies state by state), a 2 per cent Double Up discount (available in New South Wales, Victoria and South Australia), once-off online sign-up credit (varying state by state) and flexible billing options.
  • AGL Fixed: a fixed-rate plan, with rates locked in for two years and not changing, once-off online sign-up credit (varying state by state) and flexible billing options.

These plans are consistent for both electricity and gas supply, although conditional discounts can vary.

In terms of invoice payments, AGL offers a range of options, with customers able to pay via the AGL website by either credit card or PayPal, by direct debit, BPay, Post Billpay or in person at Australia Post offices, and via post by cheque or money order.

AGL’s Bill Smoothing provides for the estimated total cost of a customer’s energy bills for the next year to be spread across equal monthly or fortnightly instalments, with weekly instalments also potentially available for direct debit customers.

Compare electricity providers

Solar power with AGL

AGL provides a range of solar services for both residential and business customers. Among AGL’s offerings is its solar Smart Plan, which runs separate to a customer’s regular retail electricity contract, with AGL installing the solar system, monitoring it and taking care of maintenance for the duration of the plan – customers pay nothing upfront, paying for the power that is produced over the course of the plan.

AGL’s Solar Command tool allows for users to monitor the performance of the system, helping to maximise output efficiency. AGL also offers battery storage for solar, with customers interested in a solar system able to get an estimated system size and cost via the AGL website, and to fill out a form online requesting a quote.

Helpful tools

AGL provides a range of tools for account management, with AGL Energy Online allowing customers to view and monitor their energy usage and bill details, pay their bills, receive bills via email, update personal details and organise a home or small business move. Customers can also manage their account via the AGL Energy app.

My AGL IQ, meanwhile, provides for customers to monitor and manage energy use, track how much energy is being used, compare energy usage to similar homes (residential accounts only), build a personal energy-saving action plan, complete a home profile to receive more targeted energy saving advice and tips, and set goals and track performance against them.

AGL Rewards

AGL customers can join the AGL Rewards program, comprising special offers, discounts and benefits at over 1,600 participating businesses nationally, including discounts on a range of popular gift cards, discounted movie tickets, up to 50 per cent off meals at selected restaurants, discounted travel and accommodation, exclusive offers on AGL products and services, and experiences, attraction and theme park discounts.

AGL also provides its customers the opportunity to collect flybuys shopping rewards program points via a number of different offers. By signing up online, customers can earn 10,000 bonus points straight away.

Compare natural gas suppliers