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Alinta Energy Review

Alinta Energy, now owned by Hong Kong’s Chow Tai Fook Enterprises, claims to be the only ‘true’ national electricity and natural gas company, with operations in five of the six Australian states. It holds generation assets nationwide and currently retails electricity in New South Wales, Victoria and South Australia. It also sells natural gas in South Australia, Western Australia and Victoria. It’s also expected that Alinta Energy will expand in 2017, launching electricity offers in South-East Queensland, along with natural gas in parts of New South Wales.

Alinta Energy says it likes to ‘keep things simple’ by using its wealth of market knowledge and power to offer customers deals on energy that are straightforward and transparent. Alinta Energy isn’t into gimmicks, instead keeping it simple with just the one market offer on electricity. But while Alinta electricity is understandable, is it affordable? In this article, Canstar Blue takes a close look Alinta Energy, including what’s on offer and what it might cost you.

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Alinta Energy plans

Alinta Energy only has one market electricity offer – the ‘Fair Deal’. This is a no lock-in contract plan with no exit fees and a fixed benefit period of two years. It includes a discount on electricity usage charges when you pay your bills on time and in full. The plan name and discount varies somewhat from state to state:

State Deal Discount
NSW Fair Deal 23 23%
VIC Fair Deal 37 37%
SA Fair Deal 32 32%

Customers in Victoria or South Australia who bundle their electricity with natural gas also receive a discount on gas usage of 10% and 15% respectively.

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Alinta Energy Rates

Alinta Energy’s Fair Deal electricity contracts include pretty large discounts compared to the market, but bigger isn’t always better when it comes to finding the best deal on electricity. So how does Alinta stack up?

We’ve calculated estimated bills across each state where Alinta Energy retails residential electricity, to give you some idea as to how much this retailer might cost you. The below calculations assume the average electricity usage of a five person household on a single rate tariff.

Alinta Electricity Prices VIC

Electricity plan Discount Non-discount cost Discount cost
Fair Deal 37 37% $588.24 $414.79

Costs based on annual usage calculations broken down into quarterly payments. Calculations based on statistics from AER for a five person household on the Citipower network. April 2017.

Alinta Energy’s prices are reasonably competitive on the CitiPower network. You can see how it compares to other retailers in our Victoria price comparison report. Remember that these prices are based on Citipower rates and that prices vary on different networks.

Alinta Electricity Prices SA

Electricity plan Discount Non-discount cost Discount cost
Fair Deal 32 32% $838.47 $598.82

Costs based on annual usage calculations broken down into quarterly payments. Calculations based on statistics from AER for a five person household on the SA Power network. April 2017.

Because of the huge 32% discount, Alinta Energy is one of the cheapest retailers in South Australia, but one of the most expensive without it. You can see for yourself in our SA cost comparison report. It’s crucial to pay your bills on time if you’re a South Australian Alinta customer, as the discount will typically save you around $200 per quarter.

Alinta Electricity Prices NSW

Electricity plan Discount Non-discount cost Discount cost
Fair Deal 23 23% $535.56 $429.43

Costs based on annual usage calculations broken down into quarterly payments. Calculations based on statistics from AER for a five person household on the Ausgrid network, April 2017.

Alinta Energy has one of the largest discounts of the retailers compared in our NSW electricity cost comparison report. In this case, that means Alinta works out as one of the cheapest retailers too. If you live on the Endeavour or Essential Energy Network however, you may be charged different rates.

Solar Power with Alinta Energy

Alinta Energy sells and installs solar systems in Western Australia. It says it makes solar simple, offering trusted advice, competitive prices and quality panels and inverters, backed by a five-year retailer warranty.

In terms of electricity retail, however, Alinta Energy has no special products for solar customers. While some retailers have solar products with increased feed-in tariffs, Alinta customers will only receive the minimum mandated feed-in tariff (about 5 to 7 cents per kWh depending on location).

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Alinta MyAccount

Alinta Energy’s MyAccount is an online hub that lets you manage all your energy needs and inquiries in the one place. With MyAccount, you can:

  • Access and manage your bills
  • View payment history
  • Setup direct debited bills
  • Review energy usage and history

The Alinta Energy website is also a great source for tips on saving energy, information about concessions and guides to understanding your bill.

Alinta Energy Billing

One of the great things about large retailers like Alinta Energy is that there are plenty of ways to pay your bill. Alinta customers can pay in any of the following ways.

  • Online: Simply go the Alinta Energy website to pay your bill with MasterCard, VISA or American Express
  • BPay: Simply log on to your online bank account, choose Bpay, and type in the biller code and reference number on your bill
  • Direct Debit: You can set up Direct Debit using MyAccount or by completing the online form. Alinta Energy will automatically withdraw what you owe from the nominated account each quarter
  • Phone: You can pay using your credit card by giving Alinta Energy a call
  • In Person: Pay at the post office by cash, cheque or EFTPOS
  • Mail: Tear the ‘payment options’ part off your bill off and post it with a cheque to the address on the slip

Is Alinta Energy right for me?

Alinta Energy could be a nice fit for customers who aren’t too engaged with their electricity retailer. Its simple offers, competitive value and long benefit periods mean you probably won’t need to deal with your energy company all that often. If you do need to get in touch, Alinta Energy claims to have award-winning service, hopefully making the whole experience as hassle-free as possible.

Alinta seems to particularly excel in value when it comes to its dual fuel energy deals. The large additional discounts on natural gas when you bundle it with electricity make Alinta hard to look past if your home is connected to mains gas.

The downside to Alinta Energy is that it can work out very expensive if you don’t pay your bills on time and receive the large Fair Deal discounts. Additionally, Alinta doesn’t have many other customer perks and bonuses, nor does it offer any great deals for customers with solar panels. There are pros and cons to all energy retailers.

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