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Click Energy Review

Click Energy holds itself out as a 100% Australian-based online electricity retailer, claiming that its reduced overheads translates to lower costs for its customers. Click Energy sells electricity across Queensland, New South Wales, Victoria and South Australia, while also retailing natural gas in some areas.

Click Energy says its mission is to make electricity as simple as possible. It doesn’t lock customers into contracts, and offers generous discounts off your entire bill rather than just usage charges. And unlike with most energy providers, Click Energy’s discounts do not expire at the end of a benefit period.

In this article, we take you through everything you need to know about Click Energy, including pricing information to help you make an informed decision about your energy supply.

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Click Energy Plans

Click Energy has an impressive range of electricity offers that are catered to suit a variety of households. While Click’s electricity deals may vary across each state, its product range will usually include a variety of options for households with and without solar, as well as specialised deals for homes with an electric vehicle.

The usage and supply rates in Click Energy’s market offers are generally the same as with its standing offer rates, or slightly higher. However, Click’s conditional discounts help customers significantly reduce their overall costs, provided they meet the conditions, such as paying bills on time, paying by direct debit, and receiving bills via email. Customers may need to fulfill all of these points to benefit from the biggest discounts.

Click Energy is also a leading provider of solar products, offering a 10c/kWh feed-in tariff to Click Shine customers, which is much higher than what’s offered by most energy companies. However, be sure to compare the base rates of various products to ensure you’re getting a good deal. You may even find higher feed-in tariff rates in some states. If you don’t have solar panels but still want to reduce your carbon footprint, Click also offers GreenPower accredited plans.

Click Energy Products

Click Energy’s product range varies slightly across the states. Here’s a full list of what Click Energy currently has on offer.

Victoria

  • Connect: Comes with a 7% whole bill discount when you pay on time. However, the rates are slightly higher on this plan than Click’s standing offer.
  • EV: This plan aimed at owners of electric vehicles has great rates for customers on a time of use or controlled load tariff, making it an affordable choice for anyone wanting to charge their electric car overnight.
  • Natural: This is a GreenPower plan. In exchange for slightly higher rates, Click Energy will match a quarter of your household’s energy usage with energy sourced from a renewable generator.
  • Platinum: This has a 17% discount on both usage and supply charges when you pay your bills on time.
  • Ruby: This plan is similar to the Platinum deal, with a 17% discount on both usage and supply charges. This plan has slightly higher rates than Click’s standing offer.
  • Emerald: This plan has similar rates and terms as Click Ruby, albeit it with a slightly higher discount (21%). Once again this discount applies to both usage and supply rates,
  • Shine: Comes with a 10c/kWh FiT and a 7% discount on your usage and supply charges when you pay your bills on time.
  • Superior: This plan balances affordable rates and great discounts. It has a 15% pay on time discount on the entire bill and standing offer rates.

Click Energy Rates VIC

Click’s largest discount in Victoria is 21% included in the Click Emerald plan. Based on average energy consumption figures, this is what Click Emerald is likely to cost households in Melbourne.

Electricity plan Discount Non-discount cost Discount cost
Click Emerald 21% $523.03 $413.19
Costs based on annual usage calculations broken down into quarterly payments. Calculations based on statistics from AER for a five person household on the Citipower network. April 2017.

These rates apply to customers situated on the Citipower network in Melbourne. Customers outside this area may be charged different rates. You can see how Click Energy compares to other retailers using our Victoria cost comparison report.

New South Wales

  • Easy: This plan offers a 7% discount on usage and supply charges in exchange for slightly higher rates compared to Click’s standing offer.
  • Elite: A similar deal to the Click easy, this plan has slightly higher rates in exchange for a 9% discount on electricity usage and supply.
  • Natural: In exchange for higher rates, Click Energy matches 25% of your household’s energy usage with energy sourced from accredited GreenPower.
  • Platinum: This plan gives customers a 17% discount on both usage and supply charges when you pay your bills on time.
  • Shine: Once again, this plan has a 10c/kWh FiT and includes a 7% discount on your usage and supply charges when you pay your bills on time.
  • Shine Saver: This plan has a slightly small FiT of 6c/kWh, and ups its pay on time discount to 15% on usage and supply charges when you pay on time.
  • Superior: This plan has reasonable rates and a 15% discount on usage and supply when you pay on time.
  • Gold: This plan comes with a 22% discount on usage and supply charges when you pay on time.

Click Energy Rates NSW

Click Gold has Click Energy’s biggest discount in NSW, so we’ve calculated how much it should cost each quarter.

Electricity plan Discount Non-discount cost Discount
Click Gold 22% $597.92 $466.38
Costs based on annual usage calculations broken down into quarterly payments. Calculations based on statistics from AER for a five person household on the Ausgrid network, March 2017.

These costs are based on rates from the Ausgrid network which spans Sydney and parts of northern NSW. To see how Click Energy compares to other NSW retailers, check out our cost comparison report.

Queensland

  • Connect: Comes with a 7% whole bill discount when you pay on time. Note, however, that rates on this plan are 10% higher than Click’s standing offer.
  • Easy: This is a similar deal to Click Connect with a 7% pay on time discount, though Click Easy has lower rates.
  • Elite: Has the same rates as the Easy plan, but with a larger discount on usage and supply of 9%.
  • Natural: A GreenPower plan, customers pay a little extra and Click will buy the equivalent of 25% of your energy usage from renewable sources.
  • People Mover: This plan has a 15% discount on electricity usage and supply when you pay your bills on time.
  • Shine: Similar to the other states, this plan has a 7% entire bill discount, as well as a generous 10c/kWh feed-in tariff.
  • Shine Budget: This has a larger discount than the Shine plan, offering 15% when you pay on time. It only includes a 6c/kWh feed-in tariff however.
  • Shine Reward: Compared to the Shine offer, this plan has a slightly higher FiT of 11c/kWh and a slightly smaller pay on time discount of 5%.
  • Shine Extra: This has a 7% pay on time discount and a 12c/kWh feed-in tariff.
  • Opal: This new plan comes with a discount of 18% on usage and supply charges when customers pay their bills on time.

Click Energy Rates QLD

Click Energy’s biggest discount in Queensland is with the Click Opal plan. We’ve calculated the costs below.

Electricity plan Discount Non-discount cost Discount
Click Opal 18% $603.65 $494.99
Costs based on annual usage calculations broken down into quarterly payments. Calculations based on statistics from AER for a five person household on the Energex network, March 2017.

The Click Opal plan comes with the largest discount of any provider currently available in Queensland, which in this case makes it one of the cheapest electricity deals in the state. See how the other retailers compare in our QLD price comparison report.

South Australia

  • Connect: The same as the other states, this plan has a 7% discount on usage and supply rates when you pay on time. Note, however, that rates before the discount are 2% higher than Click’s standing offer.
  • Jade: This has a 15% discount, though rates are 7% higher than standard offer pricing.
  • Natural: Similar to the other states, customers on this GreenPower plan will have 25% of their electricity usage matched with electricity generated by renewable sources.
  • Shine Essential: This attractive deal has a 8c/kWh FiT and a 17% pay on time discount on the entire bill. Base usage and supply charges are 3% higher than standing offer rates.
  • Shine Plus: This plan cuts back on the discount, only offering 5% on usage and supply charges when you pay on time. In return, the FiT is increased to 12c/kWh. This could be good for those with large solar systems.

Click Energy Rates SA

To get an idea of the cost of Click Energy in South Australia, we calculated the expected quarterly bill for a standard household with the retailer’s highest discounted offer. In this case, it’s Click Jade.

Electricity plan Discount Non-discount cost Discount
Click Jade 15% $720.48 $612.41
Costs based on annual usage calculations broken down into quarterly payments. Calculations based on statistics from AER for a five person household on the SA Power network, March 2017.

Compared to other South Australian electricity retailers, Click Energy sits somewhere in the middle in terms of price. See how the other retailers perform in our South Australia cost comparison report.

Billing options

Click Energy customers can pay their bill in four ways: Direct debit, online payment, telephone payment or through BPay. Customers should note that paying with their card online will incur a 0.6% fee.

In order to benefit from the discounts we discussed earlier, customers need to ensure their bill is paid in full and on time. They may also need to meet other conditions, depending on their plan.

Is Click Energy right for me?

Click Energy plans cater to a range of customers and have the potential to offer great value. Click Energy plans are carefully tailored to suit different needs. That means it’s important you carefully compare energy price factsheets to ensure you’re getting the best deal for you, otherwise you might find yourself paying a lot more for electricity than you have to. Like with most other energy retailers, the cheapest deals are only available by sticking to the terms of Click’s conditional discounts. Failure to meet the conditions could see customers paying higher rates than Click’s standing offer prices.

If you’re not yet convinced about Click Energy, check out Canstar Blue’s customer satisfaction ratings to see how it compares to other electricity providers in your state.

Compare Electricity Providers With Canstar Blue

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