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EnergyAustralia Review

EnergyAustralia, formerly TruEnergy, is Australia’s third largest energy retailer behind AGL and Origin Energy. EnergyAustralia currently sells electricity and natural gas to homes and businesses in New South Wales, Victoria, South Australia and the ACT. South-East Queensland customers can also purchase electricity from EnergyAustralia.

EnergyAustralia has recently reworked its image to emphasise its commitment to a sustainable future through renewable energy. Its PureEnergy20 offer is unlike anything else currently on the market, giving new customers 20% GreenPower at no extra cost. In addition, EnergyAustralia offers a comprehensive range of solar solutions and energy management tools to help keep your power bill down.

In this review, Canstar Blue takes a closer look at EnergyAustralia, what it offers residential electricity customers and how much households can expect to pay.

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EnergyAustralia Plans

The focus seems to be on quality rather than quantity when it comes to EnergyAustralia. It only has two or three electricity plans in each state, which is in stark contrast to some other electricity retailers. Whether EnergyAustralia is the right retailer for you or not, it’s certainly refreshing to see a power company keeping things simple. Its plans are the Flexi Saver, Anytime Saver and Rate Fix. The first two are variable rate contracts with discounts, while the third product is a fixed rate product. Not all plans are available in every state EnergyAustralia serves.

Depending on your location and the type of plan you pick, EnergyAustralia gives customers up to $100 off their first bill.

Flexi Saver

This is EnergyAustralia’s most popular product, and it’s easy to see why. As the name suggests, the Flexi Saver is designed to be flexible AND save you money. It’s a variable rate contract that doesn’t lock you in with any exit fees. It also includes a pay on time discount between 16 and 32 per cent off usage charges, depending on the state you live in (see table below). However, the discount only applies for the first year after signing up, so be sure to keep this in mind when comparing offers.

State ACT NSW QLD VIC SA
Discount 14% 20% 16% 32% 20%

All new customers who sign up to the Flexi Saver plan automatically receive EnergyAustralia’s ‘PureEnergy20’ at no extra cost. Under the GreenPower program, EnergyAustralia promises to contribute renewable power to the energy grid to the equivalent of 20% of your electricity usage. GreenPower contributions usually come at an extra cost to consumers, but the good news is that, once the first year of this plan ends, customers will not suddenly be charged for GreenPower. They can opt in to future contributions.

Customers in all serviced states bar Queensland will also receive a bonus $50 credit towards their first bill when they sign up to this deal online.

Anytime Saver

For those who sometimes forget to pay their bills on time, there’s the Anytime Saver. This deal includes a smaller discount than the Flexi Saver, but you are guaranteed to receive it regardless of how or when you pay your bills. This discount only applies for the first year after you sign up and unlike the Flexi Saver, customers don’t receive any bonus credit or GreenPower when they sign up. This is how the discounts are applied across the states.

State ACT NSW QLD VIC SA
Discount 8% 12% 8% 18% 8%

Rate Fix

With this EnergyAustralia plan, customers have their rates ‘frozen’ with no increases in usage or supply charges for two years. This means you could save in the long run as you’re effectively protected from one round of rising energy costs. The downside is that there are no discounts on this plan and there are exit fees between $22 and $90 depending on when you leave and what state you’re in. NSW customers who sign up to this deal receive $50 credit towards their first bill, while those in Victoria and South Australia receive $100 credit.

EnergyAustralia Electricity Prices

EnergyAustralia is a price competitive retailer, often one of the cheapest options in the states it serves, before and after conditional discounts are applied. While you might find bigger headline discounts on offer with other retailers, you need to be aware that these discounts are sometimes masking very high base rates. But that’s not the case with EnergyAustralia, as most of its rates are consistent across all products (except Rate Fix) on the same distribution network.

To give you an idea of what you can expect to pay with EnergyAustralia, Canstar Blue has calculated quarterly bills in each state for households signed up to the retailer’s highest discounted product – the Flexi Saver. The below prices are based on the average electricity usage of a five person household on a single rate tariff.

EnergyAustralia Electricity Prices Victoria

Electricity plan Discount Non-discount cost Discount cost
Flexi Saver 32% $565.51 $419.56

Costs based on annual usage calculations broken down into quarterly payments. Calculations based on statistics from AER for a five person household on the Citipower network. January 2017.

The above price calculations are based on costs for households on the Citipower network in Melbourne. Prices differ across different distribution networks. See how EnergyAustralia compares to other electricity retailers in the state with our Victoria cost comparison report.

EnergyAustralia Electricity Prices NSW

Electricity plan Discount Non-discount cost Discount cost
Flexi Saver 20% $530.72 $439.89

Costs based on annual usage calculations broken down into quarterly payments. Calculations based on statistics from AER for a five person household on the Ausgrid network, January 2017.

These costs apply to households on the Ausgrid network in Sydney and northern NSW. Keep in mind that costs will vary across different distributors. See how EnergyAustralia compares to other providers in our NSW cost comparison report.

EnergyAustralia Electricity Prices Queensland

Electricity plan Discount Non-discount cost Discount cost
Flexi Saver 16% $563.16 $491.84

Costs based on annual usage calculations broken down into quarterly payments. Calculations based on statistics from AER for a five person household on the Energex network, January 2017.

The above costs are for households on the Energex network in South-East Queensland. Customers living in other parts of Queensland are on the Ergon network and receive different rates. See our Queensland electricity cost comparison table for details on how well EnergyAustralia performs compared to other electricity companies.

EnergyAustralia Electricity Prices South Australia

Electricity plan Discount Non-discount cost Discount cost
Flexi Saver 20% $762.24 $625.83

Costs based on annual usage calculations broken down into quarterly payments. Calculations based on statistics from AER for a five person household on the SA Power network, January 2017.

These costs are based on prices from the SA Power Network, which connects most South Australians. See our review of South Australia electricity prices to find out how EnergyAustralia stacks up.

Solar Power with EnergyAustralia

EnergyAustralia promotes itself as a major advocate for renewable energy, so naturally it offers a range of solar options. EnergyAustralia’s range of products includes four solar systems that range in quality and price. For more on solar panels and why quality matters, check out our solar buying guide.

  • Signature system: Includes LG NeON 2 Black panels and 270 Enphase micro-inverters. This system is said to be top of the line, boasting style and durability
  • Premium System: Includes LG Mono X Plus panels and 270 Enphase micro-inverters. Similar high quality system to Signature product, though panels are slightly less efficient
  • Smart System: Includes JinkoSolar panels and S230 Enphase micro-inverters. A reasonable system with integrated smart features, including remote troubleshooting, online monitoring and multiple system failure safeguards
  • Saver System: Includes JinkoSolar panels and Zeversolar string inverter. An affordable, reasonable quality system

Customers can finance their solar system through EnergyAustralia on a five year interest free plan with $0 upfront.

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EnergyAustralia Billing

As one of the largest electricity retailers in Australia, EnergyAustralia is pretty versatile in how it lets customers pay their bills. Customers can pay using:

  • Credit Card
  • Direct Debit
  • Cheque by mail
  • BPay
  • Pay by phone via Australia post ($1.91 payment fee applies)

EnergyAustralia also offers a personalised instalment plan, so you can pay for electricity in small, more frequent instalments to help you manage your budget and to minimise bill-shock.

EnergyAustralia online tools

EnergyAustralia’s ‘My Account’ website portal lets customers manage all their energy needs in the one place. Customers can:

  • View and pay bills
  • Change account and contact details
  • Monitor energy usage
  • Register for concession or hardship.

For those who need help with their account, EnergyAustralia also has an online chat service, as well as a phone centre that operates 8am to 6:30pm (AEDT).

Is EnergyAustralia right for me?

EnergyAustralia seems to represent a fairly safe choice of electricity retailer, but we’ll let you make up your own mind. Our cost calculations show it often ranks as one of the cheapest retailers in the states it serves, but be aware that its cheapest prices are only available through conditional discounts that expire after 12 months. This is why it’s important to regularly compare offers to make sure you’re still getting good value.

EnergyAustralia is also enthusiastic about renewable energy, potentially making it a viable option for customers who care about reducing the environmental impact of their energy usage, and those who simply want to save some money with solar power.

Perhaps the biggest drawback of EnergyAustralia is that it doesn’t offer a continuing rewards program like some other retailers, and you will need to keep an eye on your discount to make sure you don’t start paying full rates after the 12 month benefit period.

If you’re still not sure about EnergyAustralia, find out how it compares to other electricity retailers in your state with our annual customer satisfaction ratings.

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