Momentum Energy Review

Momentum Energy brandmark

Energy retailer Momentum Energy provides both residential and business services, stating that it prides itself on “innovation and outstanding customer service”.

Momentum, which is 100 per cent Australian-owned and operated, retails electricity and gas in Victoria, and electricity in New South Wales, South Australia, Queensland, the Australian Capital Territory and the Bass Strait islands.

“Momentum Energy is owned by Hydro Tasmania, Australia’s largest generator of renewable energy,” Momentum states. “We are passionate about renewable energy and our customers can feel good knowing that by buying our SmilePower product, you’re helping to support our renewable energy parent company.”

Momentum has no international call centres or services, stating that: “when you call us, you speak with our locally based team”.

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What does Momentum Energy offer?

“Momentum Energy offers competitive rates with no confusing discounts,” Momentum states of its offerings. “We do however give sensible discounts for choosing electronic bills and direct debit payments to minimise the paperwork and fuss.”

Customers can obtain a quote online via Momentum’s website, with its residential electricity plans including the following:

  • SmilePower Plus: providing a 2% conditional discount off total energy charges when customers select eBilling and pay their bill on time using direct debit, $50 as an end-of-financial-year welcome credit in Victoria, and a $50 online sign-up bonus in New South Wales (available in Victoria, New South Wales and South Australia).
  • SmilePower: providing $50 as an end-of-financial-year welcome credit in Victoria, and a $50 online sign-up bonus in New South Wales (available in Victoria, New South Wales and South Australia).
  • SmilePower Plus + $50 Landcare Donation: providing a 2% conditional discount off total energy charges when customers select eBilling and pay their bill on time using direct debit, and a $50 donation to Landcare (available in Victoria, New South Wales and South Australia).
  • SmilePower + $50 Landcare Donation: providing a $50 donation to Landcare (available in Victoria, New South Wales and South Australia).

Momentum additionally offers GreenPower – a voluntary government accredited program that enables an electricity provider to purchase renewable energy on a household’s or business’ behalf – with customers able to take up a GreenPower product in conjunction with their electricity plan. Customers can choose from 6 (business customers only), 10, 20, 30, 50 or 100 per cent GreenPower.

Solar Power with Momentum Energy

Momentum also provides solar systems, stating that it uses “high-quality solar products, components and services from leading suppliers”, with customers able to request information via Momentum’s website or contact the retailer directly by telephone.

Customers can manage their account online via Momentum’s Toolbox service, providing access to functions including: updating contact details, viewing and downloading previous bills, and viewing payment history.

Customers can pay their bill online by credit card via Momentum’s online payment facility, by credit card via phone, by direct debit, BPay, via Australia Post in person, by phone or online (Post Billpay), and by cheque or money order via mail.

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