Online Power & Gas Review

Electricity provider Online Power & Gas provides residential and small business services for customers in Victoria.

Wholly Australian-owned and based in Melbourne, Online Power & Gas was established in 2014, stating that it has been “giving Victorian households and businesses the opportunity for transparent and simple access to power providers”.

“Online Power & Gas is an online energy provider that can deliver massive benefits to Victorian homes and businesses,” Online Power & Gas states. “We are committed to providing online cheap electricity rates, massive pay-on-time discounts and quality customer service.”

The company describes itself as being committed to providing its customers with a transparent energy retail experience, and easy access to additional home-based services and products.

“Since we started our operations in 2014, we have always focused on our goal to exceed and deliver the expectation of customers,” Online Power & Gas states.

“We have achieved this, and will continue to aspire to these high levels, with our committed customer service, our engaging team of experts, our desire for inventive products and providing a different energy experience.”

What’s on offer from Online Power & Gas?

Consumers can get a quote via the Online Power & Gas website, searching via postcode, and can sign up for a plan online.

Online Power & Gas states that its online model allows it to pass “savings directly back to our customers, while still offering the dedication to customer satisfaction you expect”.

“Online Power & Gas has been specifically designed for the modern consumer who would prefer to join in one session without jumping through endless hoops,” Online states. “Simply fill out one form and we’ll contact you and send you all the information on our services.”

The company’s residential offers comprise its:

Fixed Saver

  • 35 per cent discount off the market usage rates when paid on time
  • Discount won’t change for the duration of the benefit term
  • Two-year benefit term
  • Direct debit payment
  • Exit fee of $22

Contract Saver

  • 30 per cent discount off the market usage rates when paid on time
  • Discount won’t change for the duration of the benefit term
  • Two-year benefit term
  • Flexible payment options
  • No exit fees

Flexi Saver

  • 28 per cent discount off the market usage rates when paid on time
  • Discount will stay as long as customer remains
  • No fixed-term contract
  • Flexible payment options
  • No exit fees

Customer service

Online Power & Gas provides a range of information via its website’s frequently asked questions section, with consumers also able to search for information via its website search engine. Consumers can contact the company via phone and email, and also have the option of submitting a contact form via its website.

“We are trying to change the way you feel about getting power supplied to your home,” Online states. “We at OPG are 100 per cent focused on the customer and want to give you the easiest experience possible through our friendly and experienced customer service team and transparent pricing structure.”

Account management

Online’s My Account service, accessible via its website, provides customers with a number of tools via which they can monitor and manage their account. The My Account tools include:

  • View usage consumption
  • Compare historic data
  • Download and review bills
  • Update personal details

 

Online’s invoice payment options comprise via:

  • Direct debit
  • Online via credit card and MasterPass
  • BPay
  • Credit card via phone
  • Cheque

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