People Energy Review

People Energy provides services for both residential and business customers in Victoria, describing itself as “an exciting new Australian electricity retailer that wants to bring something special to the market”.

“We exist to increase and sustain customer value by delivering innovative products, services and pricing that improve the customer experience, reduce customers’ cost and add value to all our stakeholder relationships,” People states.

People states that its products “are straightforward and easy to understand”, with it placing an emphasis on simple products and competitive pricing.

“At People Energy we quote our customers using actual market information,” People states of its approach. “We will take our time with you to ensure that there are no surprises when you receive your first People Energy bill.

“This assistance is something that makes People Energy different. That little bit extra at the start to truly understand you and how you use your energy.”

 

Compare electricity providers

What’s on offer from People Energy?

Consumers can view People Energy’s rates via its website’s postcode search facility, and have the option of signing up online.

Of its approach to its products, People states that it is “a core value at People Energy to keep our products easy to understand”.

People’s residential offerings comprise its:

On-Time Saver:

  • 20 per cent discount on usage charges when a bill is paid in full and on time
  • No contract
  • No early termination fee
  • Paper or electronic billing
  • Pay by direct debit and get an extra 2 per cent discount on usage charges

Total Saver:

  • 18 per cent discount on usage and supply charges when a bill is paid in full and on time
  • No contract
  • No early termination fee
  • Paper or electronic billing
  • Pay by direct debit and get an extra 2 per cent discount on usage charges

People Energy states of its match or better offer for its residential plans:

“If you are made another offer by one of our competitors just give us a call,” People Energy states. “We will do everything we can to match or beat it, and if we can’t you can leave and we’ll waiver any early termination fee that may be related to your product.”

Customer service

People Energy provides a range of information via its website’s help centre, addressing a number of topics via its frequently asked questions section.

Consumers can contact People via phone or via its website’s contact form, with People stating that its customer care team is “hand-picked for their enthusiasm and their ability to speak plainly about energy services”.

“Everyone is an individual with us, so we will stay in touch, and keep up-to-date with you and your chosen service option,” People states.

Account management

People Energy’s online My Account service provides a number of tools for customers to monitor and manage their account.

Tools provided by My Account include:

  • View usage consumption
  • Compare historic data
  • Check/receive bills online
  • Update personal details

People Energy offers a range of bill payment options, comprising:

  • Online via credit/debit card
  • Phone via credit/debit card
  • Direct debit
  • BPay
  • Cheque via mail

Compare natural gas suppliers