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Sanctuary Energy Review

Electricity retailer Sanctuary Energy provides residential and business services for customers in New South Wales, South Australia and Queensland.

Sanctuary Energy states that it was “established to optimise and integrate services and energy infrastructure from initial project planning to development, operation and subsequent stage development”.

“Our focus at Sanctuary Energy is to provide competitive energy with renewable energy infrastructure to your community and property development,” Sanctuary Energy states.

“Through our parent and industry partners, Sanctuary Energy has a unique capability to structure and offset infrastructure costs whilst giving substantial savings to small and large-scale residential and commercial property development projects.”

Sanctuary Energy states that it engages property developers at the infrastructure level, promoting “the development and operation of best-practice network management options”.

“We are strongly promoting initiatives which will help in our goal for a sustainable future; these are demand management and distributed energy,” Sanctuary Energy states. “These initiatives incorporate energy efficiency measures, load curtailment and renewable co-generation.

“With a strong commitment to sustainable and renewable infrastructure, Sanctuary Energy can offer great discounts and a variety of energy-saving initiatives which will benefit our community. Our program includes energy-efficient heating, co-generation and demand-side response.”


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What’s on offer from Sanctuary Energy?

Sanctuary Energy advises that tariff options are determined by whether a time-of-use meter or a standard flat-pricing meter is installed. Information on different state and distribution network tariff rates is available via the Sanctuary Energy website.

“Flat pricing rates charge an initial rate for your consumption and then change to a higher rate when a quarterly threshold is exceeded,” Sanctuary Energy advises. “Time-of-use tariffs are comprised of peak, shoulder and off-peak usage rates and daily supply charges. These rates are set by the respective state regulatory body and also include your distribution network charges.”

Customer service

Sanctuary addresses a number of topics via its website’s frequently asked questions section, with consumers also able to search for information via the website’s search engine. Consumers can contact Sanctuary by phone and email.

“Sanctuary Energy is committed to providing excellent customer service,” Sanctuary Energy states. “Our customer service team can help you with billing or payment enquiries, registration of special needs and referral to interpreter services.

“If you have a problem or concern regarding our service or your rights, please promptly contact our customer service team. You can expect to be treated with courtesy and respect at all times and we ask that our staff are treated in the same manner.”

Sanctuary’s invoice payment options comprise via:

  • Direct debit
  • BPay
  • Credit card via phone
  • In person at an ANZ branch or agency
  • Direct funds transfer
  • Cheque via mail

Customers can also opt for periodical payments, paying their quarterly bill in weekly, fortnightly or monthly instalments.

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