Sumo Power Review
Posted by Canstar Blue August 23rd 2016
Sumo Power provides electricity services for residential and business customers in Victoria, stating that it “strives to offer the best service, and is dedicated to bringing customers what they want”.
Sumo Power, which is 100 per cent Australian-owned, states that it was founded “by people who were tired of the usual rhetoric from energy companies”.
“In today’s competitive retail electricity marketplace, the electricity provider you choose next has to provide excellent customer service and great savings,” Sumo Power states on its website. “That’s why Sumo Power has entered the game. Sumo Power is power to the people!”
Consumers can get a quote and sign-up for Sumo Power plans online or by phone, and can send queries via Sumo’s website, with Sumo additionally offering a facility via which consumers can compare their bill via its website.
What does Sumo Power offer?
Sumo Power claims that it is not just about great prices. “We are developing tools to give customers more control over their electricity usage, to help manage electricity bills,” Sumo Power states. “Giving power to the people.”
Sumo Power’s standard electricity plans include its:
• 27% Pay on time + 5% bonus discount electricity plan: providing customers who pay their bill on time 27 per cent off their electricity usage charges for 24 months, plus a bonus 5 per cent discount for the first 12 months, with no fixed-term contract and no cancellation fee.
• 30% Pre-pay + 6% bonus discount electricity plan: providing customers who pre-pay their bills 30 per cent off their electricity usage charges for 24 months, plus a bonus 6 per cent discount for the first 12 months, with no fixed-term contract and no cancellation fee.
Sumo Power is also one of just two energy providers to offer a fixed cost energy plan. Named the ‘All You Can Eat’ electricity plan, households pay a fixed amount for a year, regardless of how much power they actually use. Customers simply answer a few questions about their household and energy consumption habits.
The annual charge must be paid in one or two instalments, and there will be no settlement figure at the end of the contract. However, a household’s fixed price may be increased the following year, depending on their usage over the previous 12 months. Origin Energy is the only other Australian energy company to offer such a plan.
“We hate bill shock as much as you do, so we’ve created a product that allows you to pay once and use as much electricity as you need for 12 months,” Sumo Power states of the offer.
Sumo additionally provides a feed-in tariff for customers with solar panels who meet the eligibility criteria, with further information available via its website.
Customers have the option of paper bills or emailed bills, with Sumo Power issuing its bills monthly.
Sumo Power provides customers the option of paying online via credit card, with customers also able to pay by direct debit, BPay and by phone.