Urth Energy Review
Urth Energy describes itself as a “boutique national electricity retailer with a difference”, offering a range of services for both residential and business customers, with a strong focus on solar energy.
Urth Energy, which is 100 per cent Australian-owned, and which operates in Queensland, New South Wales and South Australia, states that its main focus is finding ways to help its customers save money on their energy bills through renewable solutions, mainly solar PV.
“Urth Energy is currently delivering smart energy products to Australian energy customers small and large, with contracts that deliver bona fide renewable energy generation,” Urth states of its offerings.
Placing an emphasis on good customer service, Urth Energy adds that one of its biggest strengths is the fact that it takes the time to understand its customers’ individual needs, which it says allows it to deliver tailor-made, customer-appropriate energy solutions.
“The company is focused on renewable energy initiatives that reduce customers’ electricity consumption and expense,” Urth states. “This, coupled with a company structure of lower overheads, allows for cheaper electricity solutions to be passed on to customers. It is Urth Energy’s mission to promote renewable energy savings, sharing the profits with customers.”
What does Urth Energy offer?
Among Urth Energy’s offerings is a suite of some of the most solar-friendly retail electricity plans on the National Electricity Market, the retailer claims. Urth’s residential offerings include its:
Urth Energy states that the Urth Trader allows homes and businesses to sell their excess solar energy on the wholesale market (minus a 15 per cent admin fee), while also having access to Urth Energy’s competitive retail rates.
Under the Urth Trader, Urth pays a variable rate for the customer’s excess solar energy based on the wholesale electricity price on the National Electricity Market.
“With Urth Trader, Urth Energy aims to bring a new level of transparency to how solar energy is valued on the grid,” Urth states. “With a fixed rate, solar customers are not able to know whether their solar energy is worth more or less than the average wholesale price over the course of a day, month, year or contract period.
“With Urth Trader, on the other hand, solar credits are consistently tied to the wholesale spot price; this is currently the most accurate way available to put a value on solar energy on the grid.”
Among the main features of Urth Trader, Urth states that the offering includes:
- No limit to the size of the solar PV system
- Receive the spot price for exported solar, instead of a low fixed rate
- Electricity contract with very competitive rates for standard grid electricity
- Product transparency and meter flexibility
Urth Energy offers solar customers a range of feed-in tariff rates under its Urth Fit plans, comprising its Urth Fit, Urth Fit10 and Urth Fit20 offers.
- Urth Fit: under the Urth Fit, 6.5 cents per kWh is offered for customers with existing solar systems (or at the least mandated minimum rate in South Australia), in addition to any legacy solar feed-in tariff payments.
- Urth Fit10: under the Urth Fit10, 10 cents per kWh is offered for customers with existing solar systems, in addition to any legacy solar feed-in tariff payments, with eligible system sizes up to 5 kW for residential customers and 50 kW for businesses.
- Urth Fit20: under the Urth Fit20, 20 cents per kWh is offered for customers who have their new solar system installed by one of Urth’s solar company partners, paid up to a deemed amount depending on system size, with any additional export paid at 10 cents per kWh, with eligible system sizes up to 5 kW for residential customers and 50 kW for businesses.
Urth states that its Fit products come with an electricity contract “with very competitive rates” for standard grid electricity, typically a three-year contract term with zero penalty or exit fees.
Under Urth Embedded, designed for multi-tenant buildings, Urth creates what it calls an embedded network to provide energy savings.
“The aggregation of the electricity consumed to a single bill enables Urth Energy as an accredited energy retailer to bulk buy electricity, thus creating savings for the building owner and tenants alike,” Urth states. Urth adds that, should they wish, tenants have the opportunity to source their electricity from another retailer.
Urth provides a range of information via its website’s customer support page, with consumers also able to search for specific topics via its website’s search function.
Consumers can contact Urth by both phone and email, submit an enquiry via Urth’s online contact form, or use Urth’s website live chat function, with consumers interested in joining Urth having the option to sign up online.
In terms of bill payment, Urth’s payment options comprise via:
- Credit card, online or via phone
- Direct debit
- In person at an Australia Post office