Canstar Blue reviews electricity and gas providers in Australia, with AGL, ActewAGL, EnergyAustralia, Lumo Energy, Origin Energy, Red Energy and Simply Energy rated on their dual fuel offerings.
* Overall satisfaction is an individual rating and not a combined total of all ratings. Brands with equal overall satisfaction ratings are listed in alphabetical order.
Canstar Blue research finalised December 2016, published March 2017.
See our Ratings Methodology.
Getting your electricity and gas from the same energy company makes perfect sense in theory. You only have to deal with one retailer, you pay for all your energy usage through one bill, and you could also benefit from a ‘double up’ discount. So choosing the same retailer for both your electricity and gas is certainly a convenient move – but only if you pick the right plans and right provider for your needs. The aim of this report is to help you find a better deal on your gas and electricity supply.
First though, let’s take a look at which electricity and gas providers have been rated highest by their customers in our first ever satisfaction ratings for ‘dual fuel’. Canstar Blue surveyed more than 1,600 households across the country – that receive their electricity and gas from the same retailer – to find out what they think of their supplier based on factors including billing, service and value for money. Not all of the retailers featured in this review operate across all states, so be sure to check out the specific details in your area below.
Of the seven electricity and gas providers compared, Red Energy was the highest rated overall. Also the top-rated provider of electricity in NSW, Red Energy earned five stars in almost every category relating to its dual fuel offers, which are available in NSW and Victoria. It only retails electricity in Queensland and South Australia. Behind Red Energy with four stars overall came Lumo Energy and Simply Energy, followed by AGL, ActewAGL, EnergyAustralia and Origin with three stars overall.
It should be noted that Lumo Energy received five stars in two areas – advice and value for money. Red Energy and Lumo Energy are owned by renewable energy generation company Snowy Hydro, which you may have heard about recently given that it is the focus of a major government investment to help Australia better manage its own energy supply.
Buying electricity and gas from the same provider certainly makes life a little easier, but you should only do so if you’re getting a good deal. Like signing up for any energy plan, be sure to read the small print, including details of any discount that may be available for getting a dual fuel package from the same retailer. It’s common for the retailers to offer temporary sign-up bonuses on dual fuel packages, including discounts for paying on time, by direct debit, or for receiving correspondence via email. You could also get money off your first bill by signing up online.
While there is intense competition between electricity and gas providers in some states, most notably NSW and Victoria, it’s important to know that most retailers will only offer natural gas as part of a packaged deal with electricity. This means that, if you want to go with two different retailers, it’s much easier to switch the electricity component rather than the gas one. You will also generally find more variations in electricity prices between retailers than with gas prices.
NSW households with electricity and natural gas have plenty of options if they want to buy both from the same provider. Those offering both electricity and gas plans in NSW are:
Victoria is the most competitive energy market in Australia, with numerous options for those who wish to receive their electricity and natural gas from the same provider. Retailers offering both electricity and gas in Victoria are:
South Australians have fewer electricity and gas options to choose from than households in NSW or Victoria, with most providers only supplying electricity in the state. Retailers offering both electricity and natural gas are:
In Queensland, the only two retailers that offer dual fuel electricity and natural gas plans are Origin and AGL. They provide natural gas across much of South East and regional Queensland, but when it comes to electricity, Ergon Energy is the sole retailer in regional areas.
The Western Australia energy market is rather more complicated than the eastern states, with different electricity and gas providers operating in different areas and only available to certain customers depending on their usage requirements. Synergy is the biggest electricity retailer in WA, with Alinta and Kleenheat competing for gas customers.
It’s common to find retailers promising additional discounts if you purchase both electricity and gas with them, which can seem like an enticing offer. However, to make sure you’re getting the best possible deal overall, be sure to compare a wide range of plans from different retailers and always read their energy price factsheets for specific details on charges, fees and conditions.
Your electricity and gas bills will be made up of two charges:
If you’re a small household that doesn’t use too much energy, pay particular attention to the supply charges of your gas and electricity plans. If you’re a large household with high energy demands, pay close attention to the usage charges.
Electricity and gas prices generally increase every year, so regardless of which provider you go with, be sure to regularly review your options and don’t be afraid to challenge your retailer to give you a better deal.
Canstar Blue commissioned Colmar Brunton to survey 6,000 Australian adults across a range of categories to measure and track customer satisfaction. The outcomes reported are the results from customers within the survey group who pay for gas and electricity from the same energy provider – in this case, 1,644 people.
Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then alphabetically. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.
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