Best-Rated Gas Suppliers QLD

See Our Ratings Methodology.

Canstar Blue MSC Natural Gas QLD

Most Satisfied Customers | AGL

AGL has landed the top spot in our Queensland gas supplier ratings for the sixth year in a row, once again beating out Origin. The retailer was awarded five stars for overall satisfaction, along with five stars for its customer service, bill and cost clarity and ease of sign-up. 

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How we rate QLD natural gas suppliers


We surveyed 295 bill-paying customers across Queensland to find out what they think about their gas supplier against rating factors such as overall satisfaction, value for money, customer service and ease of sign-up. While there are six natural gas suppliers in Queensland, not all qualified for our survey. As such, this report compares two of the most prominent gas retailers in the Sunshine State: AGL and Origin. 


Canstar Blue surveyed 295 Queenslanders with an active mains gas connection for their feedback on their natural gas retailer. Respondents had to live in Queensland, have a gas account and pay the bills for their response to be eligible.

  • The outcomes reported in these ratings are measured via ISO 26362 accredited research panels managed by Qualtrics.

Respondents rate their satisfaction with their natural gas provider from zero to 10, where zero is extremely dissatisfied and 10 is extremely satisfied. Provider satisfaction was rated by respondents on the following criteria:

  • Overall satisfaction: measured consumer satisfaction with a natural gas provider as an individual score NOT a combined total of all criteria.
  • Value for money: cost was low for the quality and effectiveness of the natural gas provider.
  • Customer service: the natural gas provider had multiple service points for customers, e.g. telephone, email, online chat.
  • Bill and cost clarity: the natural gas provider had an easy-to-understand bill.
  • Online tools and advice: the natural gas provider had an app or online account to monitor energy usage, pay bills and manage account information.
  • Ease of sign-up: the natural gas provider had a simple sign-up process.

The winning brand is the one that receives the highest overall satisfaction rating once all the scores from the overall satisfaction criteria are combined and averaged.

  • Overall satisfaction is asked as a specific question and represents an individual measure, not a combined total of all criteria.
  • When we cannot determine a clear winner from the criteria for the overall satisfaction rating, we will then look at the other criteria measured in the rating.
    • The brand with the highest number of five-star ratings within the supporting criteria will become the five-star recipient in overall satisfaction, and thus win the award. If a clear leader still cannot be determined from the supporting criteria, joint winners will be declared.

Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.

Best QLD Natural Gas Providers: 

  1. AGL
  2. Origin Energy

For the sixth year in a row, AGL has been named the best-rated gas supplier among Queenslanders surveyed. AGL received five stars for overall satisfaction, customer service, bill and cost clarity and ease of sign-up in this year’s survey.

Find more detailed information on our ratings methodology.


Compare QLD gas plans and prices

Here are some of the cheapest gas deals on our database for QLD. These estimated annual costs are based on the Australian Gas Network in Brisbane and yearly gas usage of 6,842MJ, but prices will vary depending on your circumstances. We show one product per retailer, listed in order of lowest estimated cost. These are products from referral partners†. Our database may not cover all deals in your area, and please check retailer websites for up to date information.

Best natural gas providers in Queensland:

  1. AGL
  2. Origin Energy

1. AGL


Ratings result

AGL NBN logo

AGL was rated five stars for overall satisfaction, customer service, bill and cost clarity and ease of sign-up in this year’s ratings. It received four stars for value for money and online tools and advice.

Editor’s notes

AGL customers can choose from a handful of gas offers in Queensland, with variable rates and no lock-in contracts or exit fees. While AGL doesn’t offer the plan discounts or incentives you may find from other retailers, the energy giant’s competitive rates stack up well against other offers in the market. Customers will also have access to AGL Rewards, the company’s nation-wide discount and rewards program.

AGL gas prices

Here is AGL’s natural gas plan on our database for SEQ. This is a product from a referral partner†. These estimated annual costs are based on the Australian Gas Network in Brisbane and yearly gas usage of 6,842MJ, but prices will vary depending on your circumstances. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

2. Origin Energy


Ratings result

origin-energy-logo

Coming in second place, Origin Energy received five-star ratings for its customer service, bill and cost clarity and ease of sign-up.  It received four stars for overall satisfaction and value for money, and three stars for online tools and advice.

Editor’s notes

Energy giant Origin has several offers available in Queensland. Plans include variable rates, as well 12-month or ongoing contract options, each with no exit fees. No-fuss basic plans are available, along with flexible payment options. Origin also offers a plan that includes bonus Everyday Rewards points for new customers. 

Origin gas prices

Here are Origin Energy’s natural gas plans on our database for SEQ. These are products from a referral partner†. These estimated annual costs are based on the Australian Gas Network in Brisbane and yearly gas usage of 6,842MJ, but prices will vary depending on your circumstances. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

How to get a better deal on gas in QLD

If you’re looking for a better deal on gas in Queensland, there are several factors to consider when shopping around. If you’re comparing suppliers and plans, you’ll want to look at the following aspects and inclusions:

  • Usage charges: A charge for the amount of gas a household uses each billing period, priced in cents per megajoule (c/MJ)
  • Supply charges: The daily ongoing charge for staying connected to the gas network. 
  • Contract type: Whether you’re on a standing offer or a market offer.
  • Discounts: These may be guaranteed, meaning they’ll apply no matter what, or conditional, which require customers to satisfy certain criteria. 
  • Other fees and charges: This could include late payment fees, billing fees, credit card surcharges or disconnection and exit fees.  

Gas suppliers may rely on bill credits and discounts to attract new customers, but these may be hiding higher usage and supply charges. It’s important to look at the total cost of your plan when comparing prices, including standard charges as well as discounts. 

Be aware that gas prices are subject to change, meaning the only way to find the cheapest plan for you is to compare rates on a regular basis. You also don’t need to bundle gas and electricity from one provider to find the best deal – mixing and matching retailers may prove cheaper, depending on your usage needs.

Meet our energy experts


Kelseigh Wrigley: Energy Specialist

Kelseigh Wrigley covers Australia’s retail energy market, growing her industry-specific expertise over the last two years. She holds a Bachelor of Journalism at the Queensland University of Technology and has contributed her skills to online publications Hunter and Bligh and local radio station 4ZZZ.

Meet the Editorial Team

Samantha Mauro-Todd: Consumer Research Specialist

Sam Howse Research Specialist

Samantha Mauro-Todd is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and two years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.

Meet the Research Team

FAQs about QLD natural gas providers

The QLD gas market is not as competitive as other states, but that’s not to say there aren’t good deals out there. If our customer ratings are any indicator, it’s worth keeping your eyes peeled for future offers as other suppliers attempt to chip away at the dominance of AGL and Origin. Here is a list of gas suppliers that currently offer plans in QLD:

While this report looks at gas retailers or suppliers, a gas distributor is responsible for physically delivering the gas to homes and businesses and owns and maintains pipes, meters and equipment. 

There are two main gas distributors in Queensland:

  • Allgas Energy is located south of Brisbane River, on the South Coast, in Toowoomba and Oakey.
  • Australian Gas Networks is located nationwide, but operates north of the Brisbane River in Queensland.  

Knowing which gas distributor services your area means you know who to contact in case of an emergency or outage. Your final gas bill will also vary depending on your distributor, as each distributor charges transmission costs, which are passed on to customers by gas suppliers.  

Some Queensland natural gas providers charge a flat usage rate or ‘single rate’, meaning the rate is the same regardless of the time of day or how much gas is used. Other providers may charge a ‘block rate tariff’, which means rates vary depending on how much gas you use.

Generally, customers on a block rate tariff will pay less for each subsequent ‘block’ of gas usage; for example, you may pay 3c/MJ for your first 80 megajoule (MJ) of usage each day, then 2.8c/MJ for the next 50 MJ. Some gas suppliers may also charge for MJ used per quarter or month.

In addition to the above usage rates, gas customers also pay a supply charge, which is a daily ongoing fee to cover the cost of being connected to the gas network. This is charged regardless of how little or how much gas is consumed. 

There are several factors that may influence your decision-making when choosing a gas supplier. We asked Queenslanders in our 2023 survey why they decided to pick their gas provider and plan. This is what we found:

  • 32% wanted the same brand as their current electricity provider 
  • 23% shopped around and compared plans with websites such as Canstar Blue
  • 22% prioritised name recognition (i.e. picking a brand they were familiar with)
  • 15% were attracted to a big discount
  • 8% were attracted to a sign-up incentive, such as Frequent Flyer points

Past ratings

Here are the previous winners of Canstar Blue’s Natural Gas Suppliers – QLD Most Satisfied Customers Award:

  • 2022: AGL
  • 2021: AGL
  • 2020: AGL
  • 2019: AGL
  • 2018: AGL
  • 2017: Origin Energy
  • 2016: Origin Energy
  • 2015: Origin Energy
  • 2014: Origin Energy

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