Challenger Banks
Compare challenger bank customer satisfaction using our ratings comparison. Compare banking products at Canstar.
In a dramatic battle by the banks for the hearts, minds and wallets of customers, NAB and ME Bank have emerged as the consumer’s choice when it comes to overall banking satisfaction.
Both banks have made great inroads this year to earn the top vote of confidence, according to our latest independent consumer survey.
ME Bank have debuted at the top in the survey of 13 challenger banks in its first appearance in the survey. See full results for the major banks.
The results highlight products, pricing and service as key contributors towards customers’ overall satisfaction with their bank.
In one of the toughest, most competitive banking years in recent memory, ME Bank has stuck to its guns, firmly believing that a no-nonsense approach consisting of simple, low-cost and fair banking products and its strong association with industry super fund members will win the day. And it has.
ME Bank easily has the most satisfied customers among the challenger banks, with both its products and pricing and friendly service receiving five stars. Interestingly, this mirrored NAB’s results in major banks, giving a clear indication that customers are price-sensitive and want products that give good value for their core needs. This is particularly relevant in the current climate, given rising interest rates and global uncertainty surrounding recent disasters both overseas and domestically.
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Bank survey reveals going out on a limb pays off: ME Bank tops the charts for challenger banks
* Overall satisfaction is an individual rating and not a combined total of all ratings
In a dramatic battle by the banks for the hearts, minds and wallets of customers, NAB and ME Bank have emerged as the consumer’s choice when it comes to overall banking satisfaction.Both banks have made great inroads this year to earn the top vote of confidence, according to our latest independent consumer survey.
ME Bank have debuted at the top in the survey of 13 challenger banks in its first appearance in the survey. See full results for the major banks.
The results highlight products, pricing and service as key contributors towards customers’ overall satisfaction with their bank.
In one of the toughest, most competitive banking years in recent memory, ME Bank has stuck to its guns, firmly believing that a no-nonsense approach consisting of simple, low-cost and fair banking products and its strong association with industry super fund members will win the day. And it has.
ME Bank easily has the most satisfied customers among the challenger banks, with both its products and pricing and friendly service receiving five stars. Interestingly, this mirrored NAB’s results in major banks, giving a clear indication that customers are price-sensitive and want products that give good value for their core needs. This is particularly relevant in the current climate, given rising interest rates and global uncertainty surrounding recent disasters both overseas and domestically.
Read more ...



