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Services & Utilities Banking Major Banks

Major Banks

Compare major bank customer satisfaction in Australia using our star ratings comparison. Compare banking products at Canstar.

Bank survey reveals going out on a limb pays off: NAB tops the charts for major banks

GRID_BANKING_2011_MAJOR
 Brand    Overall *   Branch
 services
 
 Call centre
 service
 
 Internet
 banking
 
 Products
 pricing
 
 Problem
 solving
 
 Innovative   Friendly 
 ANZ        
 Commonwealth        
 nab        
 Westpac        
* Overall satisfaction is an individual rating and not a combined total of all ratings

In a dramatic battle by the banks for the hearts, minds and wallets of customers, NAB and ME Bank have emerged as the consumer’s choice when it comes to overall banking satisfaction.

Both banks have made great inroads this year to earn the top vote of confidence, according to our latest independent consumer survey.

The National Australia Bank showed a dramatic improvement on last year’s results by bolting in from last to first in the comparison between the big banks. See challenger bank results here.

The results highlight products, pricing and service as key contributors towards customers’ overall satisfaction with their bank.

In one of the toughest, most competitive banking years in recent memory, NAB’s much publicised “break-up” from its peers via a high profile marketing campaign last Valentine’s Day was bold, and signalled its intention to go it alone in the area of home loan finance. Over the past 18 months NAB has embarked on a spree of banking fee elimination across a range of products. Our survey has revealed that customers are reacting positively to this pricing strategy.

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