Services & Utilities 
Banking Major Banks
Banking Major Banks
Major Banks
Compare major bank customer satisfaction in Australia using our star ratings comparison. Compare banking products at Canstar.
In a dramatic battle by the banks for the hearts, minds and wallets of customers, NAB and ME Bank have emerged as the consumer’s choice when it comes to overall banking satisfaction.
Both banks have made great inroads this year to earn the top vote of confidence, according to our latest independent consumer survey.
The National Australia Bank showed a dramatic improvement on last year’s results by bolting in from last to first in the comparison between the big banks. See challenger bank results here.
The results highlight products, pricing and service as key contributors towards customers’ overall satisfaction with their bank.
In one of the toughest, most competitive banking years in recent memory, NAB’s much publicised “break-up” from its peers via a high profile marketing campaign last Valentine’s Day was bold, and signalled its intention to go it alone in the area of home loan finance. Over the past 18 months NAB has embarked on a spree of banking fee elimination across a range of products. Our survey has revealed that customers are reacting positively to this pricing strategy.
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Bank survey reveals going out on a limb pays off: NAB tops the charts for major banks
* Overall satisfaction is an individual rating and not a combined total of all ratings
In a dramatic battle by the banks for the hearts, minds and wallets of customers, NAB and ME Bank have emerged as the consumer’s choice when it comes to overall banking satisfaction.Both banks have made great inroads this year to earn the top vote of confidence, according to our latest independent consumer survey.
The National Australia Bank showed a dramatic improvement on last year’s results by bolting in from last to first in the comparison between the big banks. See challenger bank results here.
The results highlight products, pricing and service as key contributors towards customers’ overall satisfaction with their bank.
In one of the toughest, most competitive banking years in recent memory, NAB’s much publicised “break-up” from its peers via a high profile marketing campaign last Valentine’s Day was bold, and signalled its intention to go it alone in the area of home loan finance. Over the past 18 months NAB has embarked on a spree of banking fee elimination across a range of products. Our survey has revealed that customers are reacting positively to this pricing strategy.
Read more ...
